We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Bad Service” 1 of 5 bubbles
Review of Ascott Sathorn Bangkok

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ascott Sathorn Bangkok
Ranked #107 of 844 Hotels in Bangkok
Certificate of Excellence
Singapore, Singapore
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Bad Service”
1 of 5 bubbles Reviewed 12 June 2012

I have stayed in Ascott several times over the past few years and were pleased with the previous visits. However, the recent service is a reversal of the experiences I had and it leaves a deep impression.

Upon arrival, it was nice that I was able to check in early. I was provided a room but was not told its a smoking room. It did not occur to me it was a smoking room and I happily unpack my belongings and went to the gym straightaway. After an hour of workout and while returning to the room, I smelled the unpleasant smoke along the corridor and also in the room. That was when I noticed I was in a smoking room. I called the front desk for a change of room and the respond was quick and immediate that no non-smoking room is available. I insisted for a change and the front desk replied they will check. Within a minute, the front desk called and offer me a non smoking room on a lower floor. I agreed to move but was unhappy that the front desk was dishonest in replying that a non smoking room was available without even checking. I have browsed through some of Ascott's review and found dishonestly of the front desk was also experienced by one of the Hong Kong visitors. Such behaviour is a no no in a service industry especially for a 5 star establishment.

Before checking to the non smoking room, the front desk reception who was responsible for my checking in came to apologise for the wrongdoing. I told her I would like to speak to the duty manager the next day regarding the incident. However, during my 4 days stay there, no one came to me.

Furthermore, I have to pack my stuff and move to another room where no complimentary gesture shown that shows a lack of top notch service.

I would not recommend paying a 5 star price for such a lousy service. In addition, the establishment is getting a bit dated and with the price paid, it is not difficult to find a 5 star new establishment in Bangkok.

  • Stayed May 2012, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Willie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

731 reviews from our community

Traveller rating
    343
    284
    70
    22
    12
See reviews for
191
101
48
156
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Netanya, Israel
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 6 June 2012

Best hotel i ever stay in... Luxurious, Service is the best I have never had... really everything you are looking in an Hotel...

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 276David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
1 review
5 of 5 bubbles Reviewed 6 June 2012

Only 1 word for all services : perfect !
I can't find more words to share ....

But if need to, I would say it's really nice place :
1. Close to BTS Chongnonsi and BRT, easy to move around.
2. Easy to reach shopping places like Siam, MBK, etc
3. Traffic is quite nice
4. The staffs are well-trained and you can feel like staying in home

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PaiBaganita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 22 May 2012

Brillant executive rooms perfectly suited to having guests in complete comfort with magnificent veiws over the city and great amenities in the hotel. The pool is a grea asset as well!

Room Tip: Choose the executive twin- or triple-bedroom appartments and save lots on 2 or 3 rooms.
See more room tips
  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KennethMJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Folsom, CA
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 19 May 2012

If you are traveling to Bangkok on business and especially if your plans call for an extended stay, the Ascott Sathorn is located centrally and has apartment like amenities including washer dryer and a full kitchen

Prices are reasonable as is cleanliness. Another plus; the sky train, Bangkok's excellent light rail is a ten minute walk for the property.

Room Tip: Traffic in Bangkok is epic. Gridlock is the norm. Plan accordingly. Don't be shy about trying th...
See more room tips
  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JHFIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiang Mai, Thailand
1 review
5 of 5 bubbles Reviewed 10 May 2012

It was my second stay on this hotel.Romm apartment are spacious, clean and very comfortable. you reallu feel at home. i recomend this hotel for business people, family and tourist.
The staff are really professionnal, kind and always ready to help.
i dont see weak point for this hotel as i like quiet area...

Room Tip: ideal place for family with kids
See more room tips
  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jean-jacques d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 8 May 2012

The apartment was very spacious, very comfortable. We had an apartment on the 4th floor which didn't have window facing the external of the building, the window was facing the lobby, however, that wasn't a drawback as the was plenty of day light from the window on the other side of the building.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ViennaTrip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bangkok hotels
Sathorn
Anantara Sathorn Bangkok Hotel
Sathorn
Sathorn Vista, Bangkok - Marriott Executive Apartments
Silom
Siri Sathorn Executive Serviced Residence
Show Prices
Show Prices
Show Prices
Sathorn
Somerset Park Suanplu
Somerset Park Suanplu
#118 of 844 in Bangkok
4.0 of 5 bubbles 661 reviews
Sukhumvit
Somerset Lake Point Bangkok
Somerset Lake Point Bangkok
#131 of 844 in Bangkok
4.0 of 5 bubbles 856 reviews
Silom
Holiday Inn Express Bangkok Sathorn
Show Prices
Show Prices
Show Prices

Been to Ascott Sathorn Bangkok? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ascott Sathorn Bangkok

Property: Ascott Sathorn Bangkok
Address: 187 South Sathorn Road, Yannawa | Sathorn, Bangkok 10120, Thailand
Region: Thailand > Bangkok > Sathorn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#61 Spa Hotel in Bangkok
#71 Family Hotel in Bangkok
#95 Luxury Hotel in Bangkok
#111 Business Hotel in Bangkok
#128 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Ascott Sathorn Bangkok 4.5*
Number of rooms: 177
Official Description (provided by the hotel):
Experience a perfect getaway at Bangkok's most luxurious residence in an ideal location next to the famous Silom and Sukhumvit roads. Ascott Sathorn Bangkok offers luxurious and spacious private apartments filled with comprehensive amenities and impeccable services to pamper you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, LoveHolidays, Agoda, Hotels.com, Booking.com, Ctrip TA and TravelUp so you can book your Ascott Sathorn Bangkok reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ascott Sathorn Bangkok Hotel Bangkok
Ascott Hotel Bangkok

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing