I have stayed in Ascott several times over the past few years and were pleased with the previous visits. However, the recent service is a reversal of the experiences I had and it leaves a deep impression.
Upon arrival, it was nice that I was able to check in early. I was provided a room but was not told its a smoking room. It did not occur to me it was a smoking room and I happily unpack my belongings and went to the gym straightaway. After an hour of workout and while returning to the room, I smelled the unpleasant smoke along the corridor and also in the room. That was when I noticed I was in a smoking room. I called the front desk for a change of room and the respond was quick and immediate that no non-smoking room is available. I insisted for a change and the front desk replied they will check. Within a minute, the front desk called and offer me a non smoking room on a lower floor. I agreed to move but was unhappy that the front desk was dishonest in replying that a non smoking room was available without even checking. I have browsed through some of Ascott's review and found dishonestly of the front desk was also experienced by one of the Hong Kong visitors. Such behaviour is a no no in a service industry especially for a 5 star establishment.
Before checking to the non smoking room, the front desk reception who was responsible for my checking in came to apologise for the wrongdoing. I told her I would like to speak to the duty manager the next day regarding the incident. However, during my 4 days stay there, no one came to me.
Furthermore, I have to pack my stuff and move to another room where no complimentary gesture shown that shows a lack of top notch service.
I would not recommend paying a 5 star price for such a lousy service. In addition, the establishment is getting a bit dated and with the price paid, it is not difficult to find a 5 star new establishment in Bangkok.
- Official Description (provided by the hotel):
- Experience a perfect getaway at Bangkok's most luxurious residence in an ideal location next to the famous Silom and Sukhumvit roads. Ascott Sathorn Bangkok offers luxurious and spacious private apartments filled with comprehensive amenities and impeccable services to pamper you. ... more less
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- Also Known As:
- Ascott Sathorn Bangkok Hotel Bangkok
- Ascott Hotel Bangkok