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Wonderful World
Birmingham, United Kingdom

Modern comfort hotel

3.0 of 5 bubblesReviewed 3 May 2019via mobile
It was not a bad idea to stay as such a place like hotel icon Bangkok. The room was nice comfort and good feeling like at on the roof top bar and pool. Even though the hotel was quiet small if compared to other place where we been at the same price. There was about 2 minutes walked from the Main Street of sukhunvit Soi 2, with the hotel tuk tuk will take you to the main entrance near BTS station was not bad either.

A little bit disappointed of the service at the restaurant we got to ask whatever we needed the FB staff was hardly to come around so we have to keep eye on them whenever we need things or the service from them this is like a budget hotel but the price was not.

Humble

Date of stay: April 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this review
Responded 5 May 2019
Dear ggmanhngroup,

Thank you for staying at Hotel Icon Bangkok. We are pleased to learn that you found the room to be nice and comfortable and at the same time you were able to take advantage of using the pool and rooftop bar.

On a negative note, I'm troubled to learn that the services from our Food & Beverage staff was not up to your expectation. For this I sincerely apologize and will look to ensure that our staff will be more attentive and to our guest needs.

Should you have the opportunity to come back to this bustling and beautiful city, please do not hesitate to drop by or even better to give us another chance to make up for the service you have received and I will personally take care of all the necessary arrangements during your stay.

Sincerely,

Joseph
Hotel Manager
hm@hoteliconbangkok.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,122)
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Reviewed 22 April 2019 via mobile

Absolutely love this hotel as it's the fourth time I've stayed here in the last 4 years!

Modern low budget hotel with all the feel of a more expensive range hotel.

Only the next Soi over from the all the nightlife but quiet enough so you don't get disturbed.

Really nice rooftop pool with poolside service for beers & food 😃😃😃.

Highly recommendable & will stay here again.

Date of stay: April 2019
Trip type: Travelled solo
2  Thank marcfox74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded 24 April 2019

Dear marcfox74,

Thank you for sharing your stay experience with the community of travelers on TripAdvisor. Me and my staff are happy to hear that your stays at Hotel Icon Bangkok have been enjoyable after all these years.

Your positive comments certainly motivates us to continually deliver a high service standard as well as maintaining the hotel in good condition through our monthly and yearly annual repair and maintenance program through out the year.

On behalf of all my staff at Hotel Icon Bangkok we look forward to welcoming you back to your home away from home to this beautiful and bustling city.

Kind regards,

Joseph
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2019

My second stay within two years. Clean and well kept. Helpful, competent staff. Convenient location. Level six with the pool, bar and city view is best. Very convenient house TukTuk takes you anywhere within a kilometre or so then you connect with whatever. A very convenient service.

Room tip: Level six is pool level
Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Tony A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded 23 April 2019

Dear Tony A,

Thank you for your support and recent patronage these past 2 years staying at Hotel Icon Bangkok. We're glad to hear that everything was up to your expectations from the competent staff, the cleanliness and maintenance of the property to the hotel's central location and proximity to the city center.

On behalf of all the Management and staff of Hotel Icon Bangkok, we look forward to your next visit to Bangkok and welcoming you back with an open smile.

Warm regards,

Joseph
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2019

Location – good, service good, rooms clean, breakfast buffet good, friendliness of staff good. But still a one star. Why? No internet. The speed ranges from notable to connect to dial-up speeds. My phone usually cannot access the login screen before the connection times out. I have notified the management several times, asked for a different room or some sort of signal boost, but to no avail. The only place I can get a connection is in the lobby, which is less than optimal for office work and more importantly, for business calls. Lol, truth in advertising, they need to advertise they have no internet, and let the potential customers know what they are getting into. One minor nit, the room door sticks on both opening and closing. It is best opened and closed with a shoulder block – if you tug on the handle, nothing happens. Second nit – the entertainment center is a poor substitute for a desk work area. Lol, but the lack of a connection simplifies that concern!.

Room tip: Location is good - convenient, but quiet area.
Date of stay: April 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jon S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded 11 April 2019

Dear Jon S,

Thank you for giving us an opportunity to address your unhappiness and concerns during your 2 weeks stay at Hotel Icon Bangkok.

Like the majority of hotels in Bangkok, there will be some issues with the internet's connectivity, speed and stability. Nothing out of the ordinary that our Technician can resolve internally. Our record shows that nothing unusual has happened to other guest room's internet connectivity while having access to the hotel's internet system during their stay.

We have also provided you with a special internet password that ensures the internet's connectivity, speed and stability as well as offered a room change which we have prepared at your convenience.

On the matters of the room not having a dedicated work area, but use the multi purpose table which acts as a work desk and entertainment center can be subjective and differs from person to person. This design concept of the room and living space has been implemented since the opening of the hotel.

Again, thank you for your comments and we definitely will look into ways to improve and enhance any shortfalls to our services and facilities to ensure all our guest our comfortable while staying at Hotel Icon Bangkok.

Sincerely,

Joseph
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2019

A very nice boutique hotel, unassuming and convenient to various places by rapid transit, including from the airport. A "Tuktuk" can shuttle guests (limit of 5)from the hotel to a location (a mall) where one can walk a small distance to a train station. The hotel itself is charming, and the staff are friendly and solicitous, most especially the front desk and servers. Icon offers breakfast with the stay, which includes its staples (breads, eggs, coffee, tea and juices, etc..), but the hot dishes change daily. They also offer a nice selection from an a la carte menu, for lunch and dinner. The charming hotel manager (Joseph) can be called to accommodate requests, when necessary. The helpful porters can also be requested to call for a cab, should you need one. Enjoyed our stay at Icon and will definitely consider another stay, if we come back.

Room tip: Most rooms have a view, except some are obstructed by other buildings...
Date of stay: March 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank TMERCADO10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded 1 April 2019

Dear Tina M,

Thank you for sharing your recent stay experience at Hotel Icon Bangkok with the community of travelers on TripAdvisor.

We're pleased to hear that you have found the hotel to be convenient due its close vicinity to the sky train station while going about and exploring this bustling city.

Your compliments to the staff's attentiveness and friendliness highly motivates them in delivering a consistently high standards of service.

We look forward to having another opportunity in delivering a memorable and iconic experience to you and your family soon.

Kind regards,

Joseph
Hotel Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2019 via mobile

We were only in Bangkok for an overnighter. Staff was nice and the hotel had everything we need.
The only negative was that the room had a weird smell which we couldn’t tell what it was. Super easy to get around and lots of food out in the Main Street.

Date of stay: February 2019
Trip type: Travelled as a couple
1  Thank Von88_chang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded 11 March 2019

Dear Von88_chang,

Thank you for choosing Hotel Icon Bangkok during your recent stay to this beautiful city.

We're happy to hear that our staff delivered an exceptional service and everything was well taken care of during your overnight stay.

Your comment on the smell from the room is quite worrying. Our Housekeeping has been duly notified to be on the lookout when conducting their daily cleaning routine on floor.

We trust you will have another opportunity to stay with us a little longer on your next visit to Bangkok.

Sincerely,

Joseph
Hotel Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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