This review is on the spa not room. I am writing this less than 3 hours after I touch down even before having dinner. This tells you how pissed I am. Wife was pestering me to try this spa. Made a reservation for Sunday night for 3 hours. Sunday afternoon realized will not be able to make it on time. Called them and requested to change to 1 hour. Was told that cannot change to 1 hour. After digging as to why not, got the impression they rather forego and full up with another customer's 3 hour instead. OK that's reasonable since they are a business after profits. Enquired for Monday morning. Was told curtly Monday do not need booking just walk in. Walked in Monday morning. Was told its full.. can only accommodate us afternoon. Normally will just leave but could tell wife really wanted to try. OK so rearrange plans as I was staying at Mercure which was like 10 min walk away. Took and PAID for package signature spa with buffet lunch. Went off did some shopping. Came back went to the restaurant - staff: sorry buffet full! Explained we bought the package and specifically told the staff we will be having the lunch today as its our last day in BKK. And how can a buffet be full ? After more probing - turns out no buffet as restaurant closed for private function! After making noise, staff called someone talked in Thai for 15 min, outcome - sorry. Went up to the spa and talked to the staff that did our booking. She called someone, talked for 15 min in Thai then asked us use the buffet voucher another day. Told her not possible. Called again - then offered additional half hour massage in lieu of the buffet. gave her back the vouchers. Told her to return me my money. She had the gall to ask me for my receipt. Estimated time wasted on rearrange plans travel to and from the place and calling - 3 hours of my precious holiday I am never getting back.
- Official Description (provided by the hotel):
- The hotel offers 203 artistically appointed rooms featuring high ceilings, large clear bay windows and all modern amenities. The rooms' striking, dramatic interior designs reflect the artistic creativity that brings a new dimension to stylish easy-living - a truly refreshing approach to the way you see, feel and experience your environment. The hotel offers the very best in the way of creative artistry, combined with luxury and the highest standards of comfortable living. Accommodation units breathe sophisticated style and class. Facilities on offer to guests at this fully air-conditioned establishment include a hotel lobby with 24-hour reception and check-out service, lift access, currency exchange facilities, a newspaper stand and a hotel safe. Internet access is available, and additional facilities include a bar, pub, café and a restaurant. Room and laundry services are provided (fees apply to laundry services), and guests arriving by car can leave their vehicles in the nearby car park. ... more less
- Reservation Options:
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- Also Known As:
- Siam@Siam Design Hotel And Spa
- Siam Design Hotel
- Siam Design Bangkok