just returned after a week long stay at Urbana.
unlucky for us we arrived on the afternoon that the curfew was imposed for 10pm.
after settling in we decided that we didnt have time to eat out but tried for 30 mins to get through to room service at 9pm, no answer from reception either, went to reception at 10pm and was told no room service tonight even though advertised until 10.30pm. sign on door stating not allowed out after 10pm, no restaurant open but sign advising that breakfast would be open 1 hour late in morning, as hotel provides no mini bar, no crisps or snacks in room, not even tea bags or instant coffee we were not in for a nice welcome and were expected to wait total of 17 hours from arrival before we could even eat or drink anything. surely even a basic service should be provided in a quality hotel ? we only had a small half empty toilet roll which ran out in evening, not even face cloth, washing liquid or tea towel were provided in alleged full kitchen, sign at roof top pool to welcome us was 'we do not give pool towels" lovely !
even motel style rooms have a basic compendium in rooms explaining service times, emergency phone numbers and information on the area, urbana didnt even have a phone directory in room .
it really needs attention to detail as anyone staying here for more than a few days would have to go shopping for the basics just to make it comfortable, and there's no 7-eleven or convenience store within easy walking distance.
must say the staff at breakfast were very friendly and attentive, cooked omelettes to order were also great.
also they were very efficient in organizing taxis for us and making sure the meters were used and drivers knew where we wanted to go.
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- Also Known As:
- Fraser Suites Urbana Sathorn Hotel Bangkok
- Fraser Hotel Bangkok
- Fraser Hotel Urbana Sathorn