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“missing the luxury touches” 3 of 5 bubbles
Review of Urbana Sathorn

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Urbana Sathorn
Ranked #323 of 849 Hotels in Bangkok
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“missing the luxury touches”
3 of 5 bubbles Reviewed 31 May 2014

just returned after a week long stay at Urbana.
unlucky for us we arrived on the afternoon that the curfew was imposed for 10pm.
after settling in we decided that we didnt have time to eat out but tried for 30 mins to get through to room service at 9pm, no answer from reception either, went to reception at 10pm and was told no room service tonight even though advertised until 10.30pm. sign on door stating not allowed out after 10pm, no restaurant open but sign advising that breakfast would be open 1 hour late in morning, as hotel provides no mini bar, no crisps or snacks in room, not even tea bags or instant coffee we were not in for a nice welcome and were expected to wait total of 17 hours from arrival before we could even eat or drink anything. surely even a basic service should be provided in a quality hotel ? we only had a small half empty toilet roll which ran out in evening, not even face cloth, washing liquid or tea towel were provided in alleged full kitchen, sign at roof top pool to welcome us was 'we do not give pool towels" lovely !
even motel style rooms have a basic compendium in rooms explaining service times, emergency phone numbers and information on the area, urbana didnt even have a phone directory in room .
it really needs attention to detail as anyone staying here for more than a few days would have to go shopping for the basics just to make it comfortable, and there's no 7-eleven or convenience store within easy walking distance.

must say the staff at breakfast were very friendly and attentive, cooked omelettes to order were also great.
also they were very efficient in organizing taxis for us and making sure the meters were used and drivers knew where we wanted to go.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Aussiedragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanaHospitality, Manager at Urbana Sathorn, responded to this review, 16 June 2014
Dear Aussiedragon

Firstly, thank you for choosing to stay with us during your trip to Bangkok. We do apologize for the disappointments that you had encountered during your stay.

Due to the situation in Bangkok last time, establishments have to close earlier than its normal closing time and open on a later time. On the other hand, our amenities like the towels, washing liquid, tea, coffee and tissue rolls are always available with the housekeeping and you can request from us anytime. With regards to the phone directory, our management had known this and in fact, we are on the process of placing ones in the room.

Please do accept our apologies if you were unsatisfied during your trip. Your compliments to the team however, we’ll be passed along with them. Thank you for taking time in posting your reviews and we do hope to be a part of your trip again in Bangkok.

Kind regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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688 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
Sydney, Australia
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 27 May 2014 via mobile

We stayed as a family of 4 in April. The rooms were comfortable, clean and spacious. Breakfast was fine, the staff in the breakfast room were lovely. Hotel staff seemed a bit ambivalent but polite, however there was nothing we needed, so no problem. The location is great, 5 minute walk to Chong Nonsi BTS and literally across the road from Soi Convent so Silom is an easy walk. We would definitely stay here again.

Stayed April 2014, travelled with family
Helpful?
Thank Rachael S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanaHospitality, Manager at Urbana Sathorn, responded to this review, 16 June 2014
Dear Rachael S S

We are very glad that you choose our property and enjoyed your stay with us. It was a pleasure for us to be able to give a good service to you and your family.

Our very aim is to provide comfort and convenience to our guests and at the same time give out a high standard of service. Our location is also very ideal especially for travelers who would like to see more of Bangkok since it’s accessible to every possible transportation means.

It is good to know that you had a great stay and would be coming back. Thank you for posting your review and we do hope that we’ll be able to give you better service in your next visit.

Best regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

I was already in Urbana in November. Room liked his design solution. The kitchen is equipped with everything necessary. but the air conditioning was quite noisy in the bedroom. Was very low internet speed. Nonetheless
I want to live again in June for a week in Urbana .Ya asked for the manager to provide a room on the top floor. I was promised. Interestingly keep his promise manager Miss Amonwan Doksuay ....
Alex Zubov

  • Stayed November 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanaHospitality, Manager at Urbana Sathorn, responded to this review, 16 June 2014
Dear Alex S

It was great to hear that you’ll be visiting us again on your next trip. We are very much delighted to be able to welcome you again.

We are glad that you appreciated our rooms and service. We apologize though with the problems that you had encountered. On situations like this, you can always ask our front desk staff and they’ll gladly assist you. With the internet service, we apologize if you experienced inconveniences. We have informed the concerned department to check to be able to give a more satisfying service to our guests.

Overall, we truly appreciate you for choosing us as your home in Bangkok. We assure to give better service in your return. Thank you for posting your review and we are looking forward to seeing you again.

Best regards,
Management Team
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Oslo, Norway
Level Contributor
129 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

Excellent location, close to night market and lots of restaurant and shops.
Greate big apartments with big soft beds and blankets. Nice clean bathrooms.
Greate pool area, but to few sunbeds, no towels, have to bring from apartment.....
Good breakfast with all you can wish for, inside and outside seating, greate service from all the staff there. The reception staff are not service minded, no smiles and no welcome.
NOT free WiFi in the reception nor the apartments, have to buy for 350 Bath for 24-hours, and just for one item, cannot use for mobile and Pad at the same voucher, not good.....
Minimart in the basement, greate service and lots of stuff for short stays.

Room Tip: Ask for the apartments with room overlooking the pool, very quite and calm, no traffic noise.
See more room tips
  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AnitaKnights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanaHospitality, Manager at Urbana Sathorn, responded to this review, 16 June 2014
Dear AnitaKnights

Thank you for choosing to stay at Urbana Sathorn during your trip to Bangkok. It was nice to know that we made your stay an excellent though you had some inconveniences.

Our location is indeed a great place if you are interested in visiting the night markets and famous shopping areas. By the time that you get to visit us again, we can always assist you when you want to visit a certain place. We are glad as well that you enjoyed our rooms and facilities. We apologize though for lacking of sunbeds. This has been with the management and in no time, we’ll be placing new ones for guest satisfaction. It was also saddening to know that our staff gave you an unpleasant service. We had relayed your comments with the head department and everyone has been warned. We apologize as well if you weren’t satisfied with our wifi service. We’’ be doing proper measures to resolve this for us to be able to render the service that each guest should have.

Overall, we are very pleased to be able to serve you during your stay. And in tiem that you get to visit Bangkok again, Urbana Sathorn will always be a home to you.

Best regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 12 May 2014 via mobile

This is not very "typical" five star hotel, but the price is also way cheaper than any other 5 star hotel at this location. Two rooms and small kitchen - For family holidays it is the best deal. Breakfast is also very nice and staff is very friendly.

We try always to stay at this hotel in Bangkok.

Stayed May 2014, travelled as a couple
Helpful?
Thank Bratsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanaHospitality, Manager at Urbana Sathorn, responded to this review, 16 June 2014
Dear Bratsk

Thank you for your precise comment. We are delighted to know that you always choose Urbana Sathorn as your home in Bangkok.

We are very glad to know that you enjoyed your recent stay with us and our service. It was pleasing to know that we were able to relay a great service to you. We appreciate your comments and we assure to pass along your compliments to everyone.

We appreciate your time in posting your review. We will be anticipating your return at Urbana Sathorn and we’ll be more than glad to welcome you with the warmest greetings.

Best regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
108 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 27 April 2014

I couldn't tell if the Urbana Sathorn was a serviced apartment or a hotel. Outside the entrance was small, and the lobby had a cold feeling. Upon check in, I was told Wi-Fi service was not available in my booking price and that I would have to pay for it. At a 4-star hotel? That was odd. But, the room was fantastic, with full kitchen, living room, dining room, and big bedroom. Much bigger than my regular flat.

Room Tip: They all are fine. I didn't book an expensive room and it was more than adequate.
See more room tips
  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank OutMosquitoMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanaHospitality, Manager at Urbana Sathorn, responded to this review, 7 May 2014
Dear OutMosquitoMe

Thank you for choosing to stay with us during your trip in Bangkok. We are pleased to know that you had a fantastic stay at Urbana Sathorn.

Our property is different from others as we have service apartment rooms and service. We apologize if you weren’t impressed with our Wi-Fi service. We will inform the management for us to be able to give better service for our future guests. However, we are glad to know that you enjoyed our room and we were able to render good service to you.

Thank you for taking time in posting your review. We will be looking forward to seeing you again in our property and we do hope at that time, we could impress you more with our service.

Best regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alta, Norway
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

From the minute you arrive you feel well taken care of by professional, serviceminded staff who also speaks very good english. Everyone is smiling and polite, and very helpful.

We ordered a luxury 2 bedroom apartment, and got a huge room on floor 33 with awesome view over the city. Both bedrooms and bathrooms was very nice, and bedrooms had separate airconditioner, and one bedroom had its own balcony.. Bathrooms was clean and nice, with signature amenities like shower gel, shampoo etc.
The living room and kitchen area was spacious and nice, but kitchen area could have been equipped with at least a water boiler. There was some basic cutlery etc for making food. No microwave oven either.
Cleaning was very good, nothing to complaint about.
A big variety of channels on tv too, and a "desktop area" for work/office was also in the living room.

Internet was included at our booking, and most of the time was the speed varying but ok. Not the fastest internet but stable.

The breakfast is served in the bar/coffee area, and even though the breakfast had a limited variety of food, it was delicious and good food. You can even have your eggs or omelet made by the staff as you like.
The breakfast area had a limited space inside, so on a hot day it was not easy to get seating. There are sitting places outside too, but as mentioned it was a bit too hot some days when the sun was boiling.

The hotel has a fitness room for training or working out, but only a limited basic of gym equiptment. We didnt try it, so no experience on it.

The pool area is very nice, with a large swimming pool with skyline view, jacuzzi, sauna and spa area. Temperature is water is pleasent.
The number of sunbeds are a bit limited with only 7-8 sunbeds, and no umbrellas or shade. You also had to bring towels from hotel room as there is no pool boy (as far as we could see).
The pool area also has a shallow section so kids also can have a swim.

The hotel area is situated in Sathorn, which is a more posh area with embassies etc around. This reflects the different restaurants around and its prices, kicking the price up a bit. There are some 7-Eleven around, but a 5 minute walk away.
Lumpini Park is 30 minutes walk away if you wanna retreat to some peace and fresh air. The demonstrations/riots was still going on while we visited Bangkok, so the park was full (packed) with the demonstrators who camps there. Too bad.

Security is quite good at hotel, so you feel well taken care of. Every time we returned with taxi, the staff double checked the car to see we hadnt forgotten anything, and also took the license number in case of problems. This was just perfect for us, as we had 2 kids with us; We didnt have to worry if we lost/forgot something in the car!

Room Tip: Get a room high up, and facing Lumpini park
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claus J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanaHospitality, Manager at Urbana Sathorn, responded to this review, 8 May 2014
Dear Claus J

Thank you very much for choosing our property as a place to stay in Bangkok. We had a great time reading your reviews and compliments about us.

It was a great pleasure for us to be able to give the service that you had expected during your stay. Our rooms are well-equipped for us to be able to give our guest the home away from home feel. Our aim is to provide convenience for our guests especially those who are travelling. To clarify, we provide water boiler and microwave oven in the room (inside the kitchen cabinet). We apologize if we don’t have sufficient in-room instructions however it’s on the process of production and would be available anytime soon. Our staffs are always reliable and ready to serve whenever you will have queries. Other concerns like the sunbed were already brought up to the management and by anytime soon, we will be placing new ones. We’ll make sure to pass along your compliments to the team and make it as an encouragement to do better to our guests.

We highly appreciate you for posting a detailed review and your entire experience with us. We are extending our gratitude to you and your family for enjoying everything in our property from our service, room, facilities, location and staffs. We do hope to see you again and we’ll be more than glad to give you better service.

Best regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Urbana Sathorn

Property: Urbana Sathorn
Address: 55 South Sathorn Road | Tungmahamek, Bangkok 10120, Thailand
Region: Thailand > Bangkok > Sathorn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#106 Spa Hotel in Bangkok
#203 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Urbana Sathorn 4.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Fraser Suites Urbana Sathorn Hotel Bangkok
Fraser Hotel Bangkok
Fraser Hotel Urbana Sathorn

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