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All reviews convent road full kitchen living room business district reception staff pool and gym big room apartment washer bts baht stove doorman
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60 - 65 of 843 reviews
Reviewed 11 January 2018 via mobile

We booked the hotel for the last 2 nights off our trip. The picture are nice, after we booked I looked the hotel up on trip advisor and wished we haven’t booked the room. But because we couldn’t get our money back we came anyway.
On the positive side the rooms is big and good for family’s. The WiFi is super and the air conditioner is good. The locations close to sky train, the park and food is also good. The staff are friendly and smiling.

The rest... not so good. The hotel is old, with is ok to the price but the room was unclean- especially the bathroom whit hair from other guests an unclean shower. There was dust everywhere and the kitchen counter had greasy fingers all over.
The beds are nice but the linned has old spots on them.
Since management has been made aware off this problem many time I have no reason to think things will improve and therefore I can’t recommend other guests to stay at Urbana

Date of stay: January 2018
Trip type: Travelled with family
3  Thank rudblom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 December 2017 via mobile

Checked in on 22Dec. Was reading the comments here about the problem with cockroaches in the apartment. Thought it might be just some isolated cases and hope I would get lucky. Unfortunately, I killed 3 cockroaches on my first night. It was not acceptable at all. I told the front desk about the situation and they can't do anything about it. Really disappointed.

Date of stay: December 2017
Trip type: Travelled with family
8  Thank Ivanleun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 December 2017 via mobile

The moment I walked in I was greeted by cockroaches on the bed and the wallpaper was hanging off, so that was enough for me to walk out! I've stayed in hostels cleaner than this '4 star hotel' I do not recommend!

Date of stay: December 2017
4  Thank Riastevens10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 December 2017

Disappointed that management can't address the growing problem with cockroaches. Was shown to one room that had several cockroaches running around so we refused that room. Taken to a second room that was also not acceptable. Luckily the third room was ok ( just one cockroach made an appearance!). The hotel is in a good location and I have stayed here many times over the years but now I fear the cockroaches have got the better of management. Hotel has been poorly maintained and definately gone down hill but to let cockroaches infest the property is completely unacceptable.

Date of stay: December 2017
Trip type: Travelled with friends
5  Thank DarTh68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2017

Expecting an improvement after visiting last year in Dec 2016 & again in Dec 2017 but to my total disappointment the Urbana made zero improvements & in some case got worse!!!Cockroaches abundant in the room & the worst the front desk attitude of the female staff one particular was not what is expected from a service industry representative APPALLING & RUDE....

Room tip: try to book higher floor to avoid cockroaches!!!
Date of stay: December 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Mark Julian B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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