Stayed with RSR for 4 nights in September 2012 and am satisfied with the room but thought that service had room for improvement. I liked the style and fixtures and fitting of the room which were modern and pretty new. Was told that the establishment is more than 15 years old but was recently renovated about 2 years back. Room was equipped with nice touch screen controls and love the spaciousness of the room and toilet. With only one concern, the bed. Bed was comfortable but found it impossible to keep it from moving! Because 6 rollers fixed at the base of the bed's platform which even the staff was not able to lock. Personally liked that the toilet were fixed with bright white light (fluorescent maybe) while warm lights were used for the rest of the room. buffet breakfast was mediocre but was sufficient for me. I liked that certain dishes were not fixed and changed everyday. Despite being near the highway (and a printed map provided by the hotel), almost all of the cab drivers had some issue locating the hotel. Though this was easily resolved by a phone call.
Front desk and staff were polite and obliging but communication could be a slight challenge at times with issues understanding requests such as pillow, toilet roll/paper and small hand towel. housekeeping was not fantastic and frivolous. ie. wet foot towels were not removed and complimentary water were not replenished. Kitchenette was great but would be nice to have more utensils such as ladles and spatulas. Its not a major concern but we had to ask for certain items such as robes and slippers which i thought were standard things that do not require asking. thought the swimming pool was small too.
Overall was an alright experience with no major issues except of the 'wandering' bed and location.
- Official Description (provided by the hotel):
- Royal Suite Residences, Bangkok provides an ingenious blend of luxury and private living, whilst featuring the full range of first-classhotel services and facilities Royal Suite also offers the business-travellers and family alike a homely comfort stay as well as prestigious. Typical room choices abound by great style, from studio, one-three bedroom, up to penthouse; designed on best material decors, to access the facilities equipped of kitchenette, washing machine, T.V., audio and CD Accessories; IDD telephone and personal fax line; entertainment media satellites of CNN,NHK,MTV,ETC. ... more less
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