I am actually too angry to write this right now, I will have to come back to it another time. I have never felt so let down by staff at a hotel. The rooms are great. The staff are the opposite.
I was insulted, charged more money, refused the rate I paid on the internet. Crazy!
When I asked to change to another room because I was under a lot of noisy machinery on top of the hotel the receptionist looked at me and said angrily 'why didn't you tell me earlier?' - I was out earlier. Then she didn't look at me again and just handed me another card.
I have been staying Thailand for 5 years now in hotels - take my advice, do not visit this hotel. I usually try to be positive and was in my only other review on this website, I don't want people to lose business, but there has to be a level of kindness and service, especially if you are not at fault.
The afternoon receptionist, as I saw in another review, is really very bad. Her attitude and work ethic ruin a good hotel.
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