We booked three nights in advance at the Amarin Inn online. When we arrived at 4 in the afternoon there was no one at the reception. Everything was open and unattended, the book with all the personal details of the other guests was laying flipped open on the counter, the computer as well as the so called "office" were accessible to everyone.
We waited for half an hour until a young receptionist came and let us check in.
On the first sight the room on the first floor (right next to the reception) looked clean and ok, except there was a lamp not working (which, as we found out later, had already been complained about in an older review here) and the bathroom was really narrow and had no toilet paper. Also there was no wall on the head of the bed but just a window between us and the hallway, so people walking to the other rooms could not be overheard. But we were totally happy until then.
But at 5 in the morning of our first night we woke up, covered with itchy bites! Under the covers was a swarm of bed bugs crawling around!!! The sheets were covered with blood stains, because we've already had rolled over some bugs during our sleep and sqashed them. We immediately got up and called the manager, who was sleeping at the reception. His reaction to the bugs running all over the sheets was "Oh no, not again! Another custumer was just complaining about them upstairs!" He was really upset but not sorry in any way.
We said that we wanted to move out and get the money back that we had payed in advance for the upcoming two nights. He refused to pay us back, repeating in a raising voice that he does not do any refunds. He forced us to get upstairs and look at another empty room, threw away all the sheets and the mattress to prove there are no bed bugs. We calmly insisted on changing to another hotel, also repeated several times that bed bugs can happen and we don't blame him on them, but just want to get the money and search for another place.
He started yelling and slammed the doors (at five in the morning!) and wanted to throw us out. Just when another guest arrived to check in and witnessed the yelling, he agreed on paying us back the money we've payed in advance (not for half the night we just spent) and let us move out. But before that he forced us (yelling really aggressively) to make up the bed in the free room he just messed up himself. After we did that he gave us literally three minutes to pack our stuff and leave, standing next to us yelling and giving instructions.
At 5.30 in the morning we were sitting on the street, covered in bites with no apaology or help.
If you still think about maybe staying here, there's another part of the story: The day after that we came back because in the rush we left our sun hat in the room. The manager immediately recognized us and started yelling again, saying that "lost stuff is not my business". He said if we wanted to find out where the hat went, we should come back early in the morning and talk to the cleaning lady. After insisting on at least having a look in the room where the cleaning woman keeps her utensils, he got up of his chair and determinedly walked to a shelf behind us, grabbed the had and gave it to us. He knew it was laying there during the whole discussion. Then he made us write down and sign that we got the hat back and took a copy of our passports. We kindly thanked him for his help and left, suffering from the itchy bed bug bites for another whole week.
- Official Description (provided by the hotel):
- Perfectly located in the heart of Bangkok, Amarin Inn is just a few minutes walk away from the vibrant energy of Khao Sarn Road and the Banglumpoo shopping area, but provides a clean, safe and friendly haven to relax and recuperate after a long day. ... more less
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- Also Known As:
- Amarin Hotel Bangkok