The hotel is located near a trendy area with restaurants and bars nearby but some distance from the old city and night market – you would have to take a cab to get anywhere.
Check in went smoothly but there was no bell staff to carry the luggage or show the room.
The room is spacious and well decorated with nice touches purchased from Hang Dong. There was a small kitchenette and sitting area that was nice. The bed is very hard and quite uncomfortable – previous reviewer talked about how comfortable the bed was – not in my room or my friend’s room. Rock hard.
There was a disco near my room that went until 1:30 am so sleeping was no possible until that time. I asked reception for a quiet room and he told me this was very quiet. I guess he had no issue with loud base music. The air conditioner control was very difficult to understand and unless you were able to read the strange hieroglyphics on the control there was no way to control fan speed or the sweep motion so the air blew directly onto the bed.
The bathroom was nice with a bathtub and separate glassed in shower. The sink is very low for the average foreign guest. The shower nozzle was falling down so there was no way to have a regular stand up shower – surprising that someone in housekeeping wouldn’t notice that or on room inspection. Maybe no room inspections are being done. Lastly there are no P-traps or bell traps in the sewer drains so the sewer smell fills the bathroom. I expect this in a 150 baht a night guest house but not a 2,000 baht hotel room. That is absolutely unacceptable
Breakfast was terrible to say the least. It was 90% Asian food with only toast and jam and cornflakes for Westerners. I had to ask for a spoon and fork as I could only find chop sticks. Again I had read from a previous review that the breakfast had a large selection – no way – it was very poor with only 1 fruit (watermelon of course because it is the cheapest thing to buy) and sweetened Tang for juice. I asked to have an omelet made and had to ask 3 times – finally someone agreed to do it, I explained that I wanted cheese and mushroom and they came with bacon and cheese. Since I am vegetarian I sent it back and it later returned with the bacon removed but clearly was the same omelet so I could not eat it.
I did not see a pool or fitness room.
The hotel needs some Western management if they want Western guests. I only saw Asian guests there so maybe they have no desire to cater to Western needs. It is disappointing because they have done such a nice job on decoration and then fail in the service and support areas.
Upon check-out they had someone misplaced the keys to my car so we had to wait 20 minutes for them to locate them.
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