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“Ok rooms but unfriendly staff”
Review of Chang Thai House

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Chang Thai House
Ranked #140 of 824 Chiang Mai B&B and Inns
Reviewed 17 January 2014

Unfortunately we were given a room right behind the reception area. The evening staff are young and inexperienced. They talked all night at a counter that was right next to our glass doors. The TV in the reception was turned on really early in the morning and the cleaners store room was right near our room so there was banging of doors from very early in the morning. My advice is do not get a room on the first floor (which we call the ground floor). The higher floors are probably quieter.

The rooms are basic but have everything we needed. They are cleaned really well. They do have a mirror in the bathroom but it is not above the sink which has a wooden window opening onto the bedroom, but above the toilet. There is no fan in the bathroom but they have openings in the bathroom windows (which again does not help with the noise levels). There are also 2 long windows in the wall which separates the room from the foyer which again make the room less noise proof.

We had our tours booked online before we arrived and I informed them of this so I was not bothered to use their services. I also found a laundry just down the street which charged 30 baht per kilo. There are no footpaths on the street the hotel is on but that is a general problem in Chiang Mai. About a 10 min walk to the night market and Sunday market and close to the airport.

Breakfast was provided daily but was the same everyday and pretty basic. Dinner was available from 6pm with last orders taken at 6:30pm. This was too early for us and so we always ate out.

Quiet location. Staff do not smile and are not very friendly. Ok hotel for the price but would probably pay a bit more and stay somewhere else next time.

Stayed: December 2013, travelled with family
Thank Vicky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 January 2014 via mobile

We arrived and was greeted by a man named je-je who came across really friendly. But soon found out that he is trying to rip you off at evey opportunity.
He was trying to sell us a elephant tour. We already had a tour in mind called woody's elephant tour because of the reviews were really good and positive about the way they treat the elephant's. He was telling us it was fully booked and I must use there one . During the day there was regularly people complaining that the tour was very bad with animal cruelty.
We went to a small hotel near to us and booked woody's there (it was not fully booked).
Je-je then became very hostile and we was very nervous the whole time we was there he was rude and treated us like dirt.
He then kicked us out the hotel at 8am saying the room was booked by someone else.
We went to a small hotel nearby and told them what happened and they said they regularly do this at the thai house and he is constantly ripping people off.
The hotel itself had no hot water
And was very dirty. Dogs were running around weeing on the restaurant floor. Do not recommend to anyone.

Stayed: January 2014, travelled as a couple
1  Thank Scottlb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

The hotel is a close drive to the airport (it was 120 baht from the airport, and we hired a private taxi to go back for 200 baht from the front desk).

The hotel is a small hotel off the main road. It is however within walking distance to the night bazaar which is a bonus. I have read some reviews on this hotel, and while the bed was hard, we found that small hotels in Thailand often have this problem. Our room was on the first floor, so at times we heard the staff talking while setting up breakfast. I would definitely recommend a room on a higher floor.

Additionally, after reading some of the other reviews, the staff does not try to rip you off but it is always more expensive to get a taxi than one of the red taxi trucks. If you want a driver all day, find someone off the street and bargain (we got one for 1000 baht for the day, and he waited while we visited temples, tiger kingdom, etc). We booked an elephant tour through the front desk and also considered a cooking class. Although not all the staff have great English we did not have any problems with anyone being rude. Some staff knew English better than others. Smiling and saying thank you to the staff goes a long way when in Thailand. Demanding things be done, or asking in a rude way will not get you the response you want (in any country). We actually found the staff to be quite pleasant and nice to ask, asking us how we were and what we had been up to when we returned.

We found a small laundry place on the street that does laundry for 30baht/kilo.

The breakfast was pretty good, and we always got made to order eggs.

The rooms are traditional and the shower did as others say not always get too hot. The trick was to only turn the water level on medium (meaning you can't use the rain shower head) to get the really hot water. There is only a small box heating the water so if you use less water, the water will be hotter. Keep in mind, we went in December when it gets chilly at night and in the mornings, I'm sure in the summer months it isn't an issue.

Overall the location of the hotel was pretty good and we had no complaints.

Room Tip: Get a high level room, ground floor rooms are quite noisy
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  • Stayed: December 2013, travelled as a couple
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1  Thank Shahhin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

First, the good. We stayed in the royal suite with our 15 and 11 year old sons for 8 nights. The suite is one large room with a curtained off Jacuzzi tub and a rainfall shower that had a beautiful view over the city as I was taking a shower. In addtion to the queen bed and a daybed in the room, we rented a rollaway bed. The hotel has a free breakfast buffet with both western and thai food from 6:30am to 10:30am. The food was good, if not spectacular, and the breakfast staff was very attentive and friendly. The cleaning staff did a great job. The hotel is located just outside the walled city on the southeast corner and you can walk to the Night Bazaar, and both the Saturday and Sunday street markets in 15 minutes or less. We walked throughout the neighborhood and never felt unsafe, even after dark.

Now the bad. The front desk staff was rude and would not fulfill the simplest requests you can make of a hotel. We were there in December and at night the temps were 50F. Understandably there is no heat in the hotel and we requested an extra blanket for each bed. They informed us that they were out of blankets as the hotel was full and that we already had enough blankets. (I was told this during the day while the desk clerk was wearing a winter coat and hat.) If they don't have enough blankets, borrow one from the hotel next door or buy one. Everything in Chiang Mai is cheap! They also would not give us an extra towel (my wife likes one for her hair). The hot water in the room was luke warm (we took every shower with the water turned on full hot). Ask the staff to turn up the water temp to your room as we heard someone else do midway through our stay. It seemed to get warmer but we still turned the shower to full hot. The Jacuzzi tub takes forever to fill. We literally let the water run for almost 2 hours to get the water level over the top of the jets (about 1/3 full).

Finally, you can use them to book excursions where the price is published (elephant camp and zip lining) but don't use them to line up taxis for the day or ask them to negotiate for you. You won't get a deal. They offered us an all day taxi for 1500 baht (roughly $45US) and then came down to 1400 when we were hesitant. The next day we got our own taxi for 1000 and he drove us around for 7 hours (up the mountain to the Hmong village, the zoo, Doi Suthep, etc).

Bottom line: If the front desk staff provided even average customer service, this could be a great hotel.

Room Tip: My wife and I thought the royal suite was a beautiful room. If you need privacy for your bathroom h...
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  • Stayed: December 2013, travelled with family
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Thank A_Savage_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013

We have been travelling to Thailand for more that 15 years and should have known better than to trust photos etc.The chang thai house was not as it seems.To ensure that we had a comfortable room we booked the royal suite (should say royal room ). There is no wardrobe to hang your clothes and a sad lacking of hot water (tepid was the best achieved).The bed was extremely hard which is supposedly standard for a guest house. The rate included breakfast, free mini bar and fresh fruit daily. The mini bar and the fruit was replenished only once in 5 days. The breakfast staff were lovely, however the food was not kept hot
Standard rooms look good but not sure of rates
Best and only features are clean and close to markets
Would not stay again

  • Stayed: December 2013, travelled as a couple
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Thank diamonds48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

This hotel is the epitome of the quote "you only get what you pay for"- old, rock hard beds. The hotel however is quite clean and is in a convenient location. If you are a tourist not familiar with Chiang Mai and cannot speak thai, DO NOT STAY HERE! I have been to chiang mai before and had booked many day trips. I required some help from the receptionists at the hotel who were blatantly rude and have no interest whatsoever in assisting you with travel advice unless you are interested in one of the hotels few tours. There is one particular young man at reception who has a conniving smile and is outrageously rude and sarcastic, telling me i was "stupid" for booking to visit the thai elephant conservation park just an hours drive away and telling me it was impossible to organise transport for me. I ended up going to another hotel who booked a taxi for me without any issue whatsoever.

In summary do not stay here if you want any help at all with your travel plans in chiang mai.

  • Stayed: November 2013
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Thank 2013traveller3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

Chang Thai House is on a very quiet street a 5-10 minute walk from the old city. The hotel staff was very helpful about setting up transport to the airport, a cooking class and another excursion. Our first night there we were put into a "suite" on the top floor which was considerably more expensive than the other rooms (it was the only room they had available that night). The suites have private courtyards and views of the city. However, at least in ours the bathroom was open to the bedroom, including the toilet. The suite's air-conditioner was inefficient (probably because of the high vaulted ceilings on the top floor). We asked to be moved to a room on one of the lower floors for the next two nights at Chang Thai House. The room on the lower floor was smaller, but reasonably sized. It did have an enclosed bathroom. One of the windows in the bathroom wouldn't shut and was apparently designed that way. We were concerned that this would let in bugs, but in the end never had a problem. Our one big issue with the room on the lower floor was the placement of the AC unit directly over the bed which meant that in order to keep the room at a decent temp. we had cold air blasting on us all night because of the way the AC unit operates. The mattresses in both of the rooms we had at CTH were typical of all Thai hotels and guest houses--very firm, but we expected this. CTH offers breakfast, which was nothing special, but certainly adequate. The swimming pool is really a plunge pool. Echoing another reviewer, I put my toe in and found it very cold so never got in. I never saw anyone else use it either. The hotel offers massages in a building across the street (about 15' from the front entrance). The prices are slightly higher than the "street" places in Chang Mai, but the same as we later had in the islands, and certainly not at all expensive by US standards. I have also communicated with the hotel about a security issue I noticed. I won't detail it here in the interests of the safety of other guests and their property. I do advise using the in-room safes, or asking CTH to put valuables in the hotel safe (or better yet, leave the expensive stuff at home). All said however, I thought CTH was reasonably comfortable and would stay there again.

Room Tip: I do not recommend taking a top floor "suite." Although the suites have private courtyard...
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  • Stayed: November 2013, travelled as a couple
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Thank KBF E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chang Thai House

Address: 6/2 Rakeang Rd | Soi 2 T. Haiya A. Muang, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #140 of 824 B&Bs / Inns in Chiang Mai
Price Range: £24 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chang Thai House 3*
Number of rooms: 32
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