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Khum Phaya Resort & Spa, Centara Boutique Collection
Ranked #23 of 384 Hotels in Chiang Mai
Certificate of Excellence
Northbridge, Massachusetts
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful oasis”
Reviewed 21 May 2014

Overall the hotel and grounds are beautiful. For being in the middle of Chiang Mai it was very relaxing. The entire hotel is centered around the pool and provides a beautiful view from each room. It’s very clean and well maintained. It is a shame that it closes so soon, but understandable with how close the pool is to the rooms. One person noted the bugs, and yes there are bugs but nothing you can’t handle. The room was beautiful with the Thai décor, a little tired and outdated but the major issue is the bed, it was incredibly uncomfortable. Even after we mentioned it to the staff and they added a “pad” it was hard as a rock. For such a pretty hotel with good food, not getting a good night’s sleep was a major downfall.

  • Stayed April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank katrina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, 26 May 2014
Dear Katrina R,

Thank you so much for your comments recently.

We are glad to hear that you enjoyed your stay and the resort here with the exceptance of the bed. Our mattress is made of high quality material and we are sorry to hear that it is far too hard for you. I do not blame you as some guests prefer a soft mattress and some harder. However, we are sorry to hear that even with the padding we provided to you it is still hard.

We do appreciate your comment and we will see if we will keep some softer mattresses handy should guests required a softer version.

You mentioned that the decor is a little tiring. It is architecture this way in order to maintain it;s authentic Lanna (Northern Thailand) style.

I will definitely share your comments with all our associates especially to the housekeeping staff for a good job to maintain the cleanliness up to the standard.

Katriana, hope to have you back here soon.

Best regards.

Jerome
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (231)
Date | Rating
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  • Chinese (Simplified) first
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English first
Coffs Harbour, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 May 2014

The Khum Phaya Resort, whilst being a little out of the Old Quarter of Chang Mai is a really great hotel. The tour operator that picked us up for the tour said that if you were staying here then you are close to royality. The resort was excellent, shuttle bus to town was great, however it is important that you ensure that you book, and at times make sure your name is on the list or you could be left to you own devices, no problem really about 300Baht Tuk Tuk from town. Amenties are excellent and the restaurant was first class as well. The landscaping makes the resort seem like it is located in a remote tropical location, so some mozzy spray comes in handy, but is not a signicant issue. But make sure you have some spray. All in all we had a great stay and have no hestiation recommending this resort to visitors of Chang Mai

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, 21 May 2014
Dear MarkD,

Thank you so much for your valuable time taken to post your very positive comments on Tripadvisor recently.

Our associates and including me are very happy to hear that you have had a wonderful time staying at our resort.. I believe many others would like to experience our facilities and services after reading your comments.

Thanking you again and hope to see you soon.

Have a good day and regards.


Jerome
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Auckland, New Zealand
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 May 2014

We stayed in this beautiful resort for 4 grand days and enjoyed every moment! The staff were second to none, our room was amazing, the pool was grand and the grounds were perfect!!!
My only complaint would be the staff in the spa told us we would get a 40% discount (this was later revoked) and the "special" hotel taxi was a total rip.
Those a things aside I would recommend to anyone wanting luxury. We loved every moment, thank you.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, 21 May 2014
Dear Hana B,

Thank you so much for your recent posting in Tripadvisor. Our associates and I are so delighted to hear that you have a great time here recently.

With regards to the 40% discount off the spa treatment perhaps there were some misunderstanding. I have checked the log book and noted that the staff offered 20% discount per person per treatment. There were both of you so the discount was posted as 20 % per person .

Glad to know that with even some slight glitches you enjoyed every moment of your stay here.

Looking forward to having you again.

Cheers and regards.

Jerome
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Brisbane, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 May 2014

Absolutely loved it here!

Staff – absolutely lovely. They couldn’t have been more helpful to us. At one stage during our stay we were in the restaurant and my partner suddenly felt like a lay down. Not a worry, they bought the meal to the room for us instead. We requested a late check out the morning we were due to leave with they arranged with no hassle.

Rooms – just gorgeous. A piece of luxury. The spa baths are amazing! I’ve read early reviews about a problem with the bugs; we certainly had to problem with that at all. Didn’t see one in our room the entire time.

Facilities – the grounds are gorgeous. The pool is stunning; it even has a pool bar. We treated ourselves to some massages as well which were top notch.

Location – the resort arranges free shuttles to and from the markets, about 15 minutes drive away. We only booked an hour in advance on both occasions that we used it and were fine to get on.

If we’re back in Chiang Mai this is definitely where we will be staying again. Thank you for everything!

Room Tip: We stayed in the Lanna rooms that open straight onto the pool - just beautiful
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, 21 May 2014
Dear Jenny B,

We are so happy to read such a beautiful and positive review by someone like you. We wished everyone can write beautifully for us but in this hospitality industry we are open to all comments. We take all comment constructively and your comments will certainly boost up our associates morale and they will strive even higher to maintain the top notch services and facilities.

I will share your review with all department heads and also our associates.

Once again thank you so much and we do hope to having you back here soon.

Best personal regards..

Jerome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2014 via mobile

my partner and i stayed here for 5 nights and we can definately say we will be back. the resort is so very peacful and tranquil. the staff are so friendly and make u feel so welcome and warm. the buffet breakfas which was included in our package had alot of variety and all very tasty. the resort itself is surrounded by the well kept pool. the bottom room balconies open up into the pool itself. so amazing. we love this place and definatley recommend it to any staying in chang mai!!

Stayed May 2014, travelled as a couple
Helpful?
Thank lisa w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, 14 May 2014
Dear Lisa_W,

Thank you so much for your very positive response recently. It really makes our day and our associates here are so happy to hear that you have had a wonderful time staying with us recently.

We are all looking forward to your forthcoming visit soon.

Best regards.


Jerome
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1 review
Reviewed 30 April 2014

The wonderful hotel.. A great of service staff friendly , helpful, smile with nice location. The room cleanliness. I got good take care from reception staff to help because I'm came here to early before the time can check in. Good take care from chef to take a-la-cart food on breakfast period thanks a lot. Keep going on!!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tadsawan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, 7 May 2014
Dear Tadsawan_K,

Thank you so much for your time taken to post such a wonderful comment here. We are all so happy to hear that you have had a wonderful and memorable experience with us recently.

I am sure our staff will be very happy to hear that. They deserve what the guest deserved i.e. good hospitality.

Hope to have you back here soon.

Regards.

Jerome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 28 April 2014

On arrival the check in staff appeared confused and advised check in time was not until 2 pm and our room wasn't ready. Fair enough as we arrived just after 10:30 am. With nothing around and nothing to do we were advised we could wait in the restaurant. We did, and ordered a meal, but it was only after we found the restaurant ourselves.
We then found our own way to the poolside to wait only to be advised at 2 pm that the room wasn't ready until 2:30 pm. Once that time arrived we were told to go to the room but were not given any assistance until one staff member decided to get a gardener to ddrive us in a golf cart to our room. We had to prompt the gardener to take our bags as he had no idea. Once at our room we were not shown any of the room facilities and despite booking a room with a queen/king bed we got a twin room with the two beds pushed together. The room hadn't been cleaned.

I could go on but needless to say my first impression of the hotel was not a good one and because I set off on the wrong foot I had no trouble finding other faults with this hotel......breakfast for instance.....bugs on the fruit salad, sour milk on the table, stale cakes and bread.

I know beds are a personnal consideration but if you are after a soft bed dont't stay here. I would have been better off sleeping on the floor it would have been softer than the slab of concrete they called a mattress.

Now, at midnight, I lay here listening, or should I say hearing, the loudest of loudest crappiest music (I've heard better karaoke from a seedy downtown Bangkok bar) coming from a nearby venue.

Great stuff! and..... We are one our honeymoon!

Do yourself a favour and stay somewhere closer to town than this resort as unfortunately it has had its day and the staff and facilties are more than a little tired and disinterested.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPCChiangMai, General Manager at Khum Phaya Resort & Spa, Centara Boutique Collection, responded to this review, 30 April 2014
Dear David_H,

First and foremost my sincere apology to you for the confusion over the check in time. Our normal check in time is at 1400 hours and sorry for the delay in delivering the room to you on time. Our hotel is very generous in allocating guests to their rooms once they are available even in the early hours. Unfortunately the date of your arrival we were running at a very high occupancy hence the room that has been allocated to you was still occupied. Our check out time is at 1200 hours.

We are sorry to hear that the room that you checked in was not clean. We have further investigated but the room that was allocated to you was a clean vacant room.

For your information about our buggy service. The guy who drove you to your room was our security officer and not the gardener. Our gardeners are not allowed to drive any buggies except our security officers who will relieve the front office or the F & B services, assisting to drive the buggy for the guests.

David_H, once again our sincere apology for not been able to make your stay a lot better. Please do not let this glitches to deter you from using our Brand and to come back to stay with us in the near future.

However, our thanks to you for bring up your comments and we shall look into the gray areas as what you have mentioned here.

Thanking you and regards.


Jerome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Khum Phaya Resort & Spa, Centara Boutique Collection

Property: Khum Phaya Resort & Spa, Centara Boutique Collection
Address: 137 Moo 5, Chiang Mai-Lampang Road | Nongpaklang, Chiang Mai 50000, Thailand (Formerly Prince Khum Phaya Resort & Spa Chiang Mai)
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Chiang Mai
#12 Spa Hotel in Chiang Mai
#15 Luxury Hotel in Chiang Mai
#35 Romantic Hotel in Chiang Mai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Khum Phaya Resort & Spa, Centara Boutique Collection 4*
Number of rooms: 85
Official Description (provided by the hotel):
Chiang Mai was the centre of the Lanna kingdom, and with interiors fitted out in natural fabrics and teak, roofs made from 80-year-old teak beams, and intricate carvings that show the touch of a true craftsman, the design of this atmospheric four-star boutique resort reflects the kingdom’s heritage. Khum Phaya Resort & Spa, Centara Boutique Collection has 85 spacious rooms and villas (from 44 to 356 square metres of total living space), with the option of direct pool access or a private pool, and each with a Jacuzzi thus adding a holistic touch to any Chiang Mai holiday. Beautiful surrounds and spacious interiors with teak furnishings and wood floors throughout make the rooms and villas a comfortable retreat for couples and families, and perfectly evoke the Lanna heritage. Wellbeing facilities include a Spa Cenvaree, the perfect retreat after of a busy day of sightseeing, exploring the valleys surrounding the city or discovering the unique culture of the ‘Rose of the North’, and a fitness centre. The resort is also home to a lagoon-shaped swimming pool surrounded by century-old trees and meandering canals. The resort also has a restaurant and two bars. For shopping aficionados, the complimentary shuttle service connects to Chiang Mai’s night markets and to Central Festival Chiang Mai shopping centre which is only 10 minutes away, so is the old town. The resort is a mere 20-minute drive from Chiang Mai International Airport. ... more   less 
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Also Known As:
Khum Phaya Resort And Spa Centara Boutique Collection
Khum Phaya Resort & Spa Centara Boutique Collection Hotel Chiang Mai

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