After a busy couple of months, we decided to take a short two night city break in Chiang Mai to celebrate our wedding anniversary and my wife's birthday, after plenty of research we decided to book De Lanna, which turned out to be an error. The hotel was easy to find, we headed to the signed car park, which no longer exists and is now a building site. Eventually parked out the front of the hotel, took bags out of car, but despite staff seeing us with bags we were ignored. Check in smooth, efficient and friendly. Shown to our room, down a dim lit corridor right next to the noisy building site. The balcony was just a couple of chairs in the communal corridor, and did not overlook the central courtyard. Once the hammering and drilling started we asked to change rooms and was given one with a balcony over looking the garden and swimming pool, I can not fault the reception staff for there prompt action.
The rooms was clean, off a fairly decent size and plenty of extras like tea coffee, DVD player, cable TV with decent selection of channels. Bathroom OK, first day no shower curtain, one appeared next day, which was terrible, the metal curtain rings were rusted and had left stains all over the curtain, but never mind, let's go in the pool. Pool closed for the two days we stayed, opening on the morning we checked out. Over the next day the garden turned into a building site as repairs to area around the pool were made. The garden was closed and we did feel like sitting on the balcony looking at a building site. Why do this in the peak season, surely April-August would have been better to do this.
Mentioned we were not happy to the staff, one just laughed at us, the other took our room number and said she would tell the manager. Just about to checkout and no contact so far from management.
We paid 5900 baht for two nights and had the facilities advertised been available things, we would have left happy, instead we left feeling very disappointed, maybe we were unlucky and others will get a better experience.
- Official Description (provided by the hotel):
- De Lanna Hotel is a newly 4-star boutique hotel located in the inner center of Chiang Mai old city. The hotel is closed to many cultural sites and markets such as Wat Phra Sigh Temple and Sunday Walking Street Market. ... more less
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- Also Known As:
- De Lanna Hotel, Chiang Mai Hotel Chiang Mai