For this year’s stay in Chiang Mai, I wanted to try a few accommodations and the De Lanna was one of those. Its literature described it as “...modern and decorative, convenient and luxurious with rooms that are ultra-modern but accentuated with beautiful fabrics and handicrafts...”
Well, that was the advertisement and I bought into it.
I am attaching a few photos to describe what I want to say, which perhaps, in parts, may convey a different story from the brochures. I also accept that one doubtful review is statistically irrelevant. Other than that, caveat emptor.
In my view the best features of this hotel are 1) its location and 2) its garden area. The latter in particular lends itself quite well to photos just before the sun sets. Albeit for the size of the hotel it is a little on the small side.
When I stayed there, a construction was taking place at the rear, which is where my room faced. Luckily, by the time I came back to rest, the builders had gone home and I had a good night sleep.
The rooms do reflect local deco but to call them modern and luxurious is, in my view, a little exaggerated. The bathroom in particular is disappointing and others have commented on the poor water works.
The rooms have exceptionally high ceiling but the reasons for this were lost on me. The ambiance was a little dark for my taste. However, the room was clean and the bed comfortable.
One unexpected highlight was the breakfast. Not a huge choice but all cooked food was very tasty indeed.
One big letdown, surprisingly for Chiang Mai, was the staff. They just did not seem interested. At first I thought this was me. Perhaps, I had upset someone? However, on observing their minimal and superficial interaction with other guests, I surmised that this was just the way they were.
In summary, great location, comfortable beds, tasty breakfast but not fitting the description given in the brochure and, if I may say so in a constructive manner, the staff will need some significant training if they are to deliver at a higher standard.
I am confident that with a little effort this hotel could be so much better.
- Official Description (provided by the hotel):
- De Lanna Hotel is a newly 4-star boutique hotel located in the inner center of Chiang Mai old city. The hotel is closed to many cultural sites and markets such as Wat Phra Sigh Temple and Sunday Walking Street Market. ... more less
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- Also Known As:
- De Lanna Hotel, Chiang Mai Hotel Chiang Mai