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Nimman Mai Design Hotel by Compass Hospitality
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Reviews (304)
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All reviewsnimman roadfamous coffee shopzen roomhotel is locatednimman arearotidoi suthepnice hotelnice designbusiness tripnight lifefront desk staffegg stationsmall poolold citycomfy bedconvenient location
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Reviewed 10 April 2013

This fairly new 'designer' hotel has a solid basis to become even better: its location within walking distance of the Nimman entertainment area and close to the downtown university.
Reception and service are fine, friendly and helpful. The rooms are conveniently furnished, quite comfy but they do lack the 'designer touch'. Despite the name everything is pretty much average. Cleanliness could be improved, but nothing to complain. Some hooks to hang garments or towels in the bathroom would be highly welcome. The waterpressure is a little bit on the weak side, but thats not uncommon in Chiang Mai hotels. Certainly hot water for the sink would be nice - shaving with cold water?
Breakfast is offered in a simple but functional little restaurant on the second floor. Plain and simple, but you can order eggs any way you like them - and if lucky you will get them that way too.
Construction noise during the day from a site close by will certainly stop, once that job is finished; tends to be a little disturbing if you hang out in your room. You can check the punctuality of aircraft too, as the hotel sits right under the runway approach; and that will not change. But: its just a 15 minute ride from the airport, which is very convenient.
The pool is a nice touch, for sure a good promotional gimmick, but unfortunately not more than a gimmick, as it is simply too smal to do anything more serious than splashing around.
In any case, with the friendly staff and its really great location it is a good value-for-money place to stay!

  • Stayed: March 2013, travelled as a couple
    • Value
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Thank shitaile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NimmanMaiHotel, Owner at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded 3 October 2013

Dear Our Valued Guest,
We highly appreciate your comments and thank you very much for taking the time to tell us about your experience at Nimman Mai Design Hotel Chiang Mai. It is always a pleasure to receive a feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Your feedback regarding our service is very important to us. We are taking the appropriate measures to address the problem and working on improvement.
Thank you again for sharing your experience and look forward to welcome you again soon.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2013

This hotel is in a great location near Chiang Mai Uni and there are plenty of great bars and cafes. THe hotel itself is quiet and the beds coffee. It is a new hotel and obviously made by IKEA. Which is fine for now but I wonder how it will stand up over time. DIdnt experience any noise issues etc.

For the price (We paid approx $50AUD per night) this place is great value.

  • Stayed: March 2013, travelled as a couple
    • Value
    • Location
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Thank Morganlee84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NimmanMaiHotel, Manager at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded 23 April 2013

We highly appreciate your comments and thank you very much for taking the time to tell us about your experience at Nimman Mai? Design Hotel Chiang Mai. It is always a pleasure to receive a feedback.
Your feedback regarding our service is very important to us. Thank you again for sharing your experience and look forward to welcome you again soon.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2013

I tried to like this hotel. Its style was what i wanted but it simply didn't live up to expectations. The room design was nice but quality was cheap. I had the Thai style room on the top floor thinking it might not be noisy - wrong. There was a constant bass beat from some entertainment places through to the wee hours, even on a Tuesday night. No hot water tap in the bathroom basin (strange) so I had to shave without a mirror in the shower. Breakfast was OK and the ding room pleasant. Oh, and its right on the flight path. Probably better choices around.

  • Stayed: February 2013, travelled solo
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1  Thank Tassyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NimmanMaiHotel, Owner at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded 22 February 2013

Dear our valued guests,
We apologize for the annoyance/inconvenience that this may have caused to you. Nimman Mai ?
Design Hotel is located in a hip street new Chiang Mai downtown which has a very high potential of receiving sound from outside area. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2013

Japanese style room. Free coffee and tea in the room. Delicious waffles and omelet for breakfast.

Very bad quality of maintenance and cleaning. This in a brand new hotel, yet signs of use are starting to show. My room had a lovely water fountain on the balcony, it did not work (pump broken probably). Air con made loud noice even when it was not working. Worse was the bathroom design. Air ventilator was connected to light switch. Everytime light was switched on, the ventilator started to remove air from the bathroom. There was no replace air inlet however, which meant that there was vacuum in the bathroom. Very bad smell started to come to the bathroom from sewage, and later the whole room smelled really awful. Cleaning was rather useles. There were hair of the previour customer on the floor of the room and bathroom. Personally I find that quite disgusting. Twice I needed taxi, I clearly said taxi. The hotel asked me to use their overpriced van, and refused to get a meter-taxi. There were no customer feed-back forms neither in the room or at the reception. I did not bother to explain these problems to the receptionists, their English was quite limited.

Location bad: airport nearby, flights landing and taking off seem to go directly over the hotel. The noice is really horrible.

Stayed: January 2013, travelled solo
5  Thank KathyMing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NimmanMaiHotel, Owner at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded 22 February 2013

Dear Our Valued Guest,

Thank you very much for your review on Tripadvisor, reflecting your recent stay, which clearly did not meet your expectations.

Please let us express our sincere apology for your disappointment and assure you that we are very concerned about your feedback. We are sorry to hear that our staff was not perceived as helpful as the usual feedback we received. After investigated, we found that our General Manager had a challenge allocating staffs, making guests relation during his first 60 days of working with us so our decision is to hire a new General Manager.
We apologize for the annoyance/inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be valuable. We continue to be committed to provide you and all our guests with the highest standard of service in the industry.
Sincerely,

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Reviewed 31 January 2013

the room had very obscure layout. balcony was dusty. interior decor was cheap and hastily finished.
You could find better deals at this price in chiangmai. Towels were very old and withering away. Clubs are right next door which makes it very noisy at night.

  • Stayed: January 2013, travelled with friends
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Thank juicetest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NimmanMaiHotel, Owner at Nimman Mai Design Hotel by Compass Hospitality, responded to this reviewResponded 22 February 2013

Dear Our Precious Guest,
We are extremely concerned to note your dissatisfaction in our room rates. According to our location and base rates we have never come across this complain. For towels we now have gone to our laundry provider and real action have been taken. After discussion with our head member we have decided that we would change all our breakfast staff team.
Thank you for sparing your time in reviewing and bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in our service and hope you are satisfied with the corrective action taken by us. Your comments will help us serve you and our entire guest better in the future.
Sincerely,

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