We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Mercure Chiang Mai review” 5 of 5 bubbles
Review of Mercure Chiang Mai

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Mercure Chiang Mai
Ranked #67 of 374 Hotels in Chiang Mai
Write a Review

954 reviews from our community

Traveller rating
    128
    412
    281
    91
    42
See reviews for
205
298
142
47
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

Very dated hotel, but everything works fine. Located just north of town, about 200 metres from the Old City wall. From check-in to check-out the staff were wonderful, nothing was a problem. A special mention must go to the main bellboy- night time van driver, who took us to the night market daily, nice touch. Would definatly stay again

Room Tip: high floor deluxe renervated rooms the best
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thefrequentflyer4you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review, 1 July 2014
Dear Guest,

Greeting from Mercure Chiang Mai, Thailand.

We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Phattharaphan Promnoi
Secretary to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nan, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

A little old, previously was the Novotel. Just north of the Old City Wall. Good staff and decent breakfast. Attended a function in the ball room and the service staff was excellent. There is a grocery store conveniently located a short walk down the hotel entrance road and also and outdoor club with music a little past that. I checked out the pool up near the top and it very good, clean and shaded.They also have tour desks right outside the lobby with some interesting offers.Hotel offered us complimentary van service to go the "after party".

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCNX, Secretary to General Manager at Mercure Chiang Mai, responded to this review, 27 June 2014
Dear Guest,

Greeting from Mercure Chiang Mai, Thailand.

We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Phattharaphan Promnoi (Aam)
Secretary to General Manager
Mercure Chiang Mai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 17 June 2014 via mobile

Look, the place is certainly dated and I'm not quite sure how it is 4 stars but do you know what? It was cheap as chips, it was super clean and everyone there was as helpful as they could be so, you know - it was absolutely fine. Would I stay there again? Wouldn't be my first choice but hey, if it was cheaper than the others then potentially!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Sassimo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review, 30 June 2014
Dear Guest,

Greeting from Mercure Chiang Mai, Thailand.

Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Phattharaphan Promnoi
Secretary to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

We enjoyed staying at the Mercure Hotel in Chiang Mai. Although it is not in the center of things, it is only a short 5-7 minute ride away. A tuk-tuk for 2 would cost 100-120 Baht to get you to the center of town. The rooms themselves were nice and clean, large, and the beds were comfy. The bathroom could've used an update, but it wasn't something that really bothered us. The best part about the hotel was the breakfast! Plenty to eat and lots of options!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Meredith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCNX, secretary to general manager at Mercure Chiang Mai, responded to this review, 30 June 2014
Dear Guest,

Greeting from Mercure Chiang Mai, Thailand.

We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Phattharaphan Promnoi
Secretary to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chiang Mai hotels
1.7 mi away
Ibis Styles Chiang Mai
Ibis Styles Chiang Mai
#76 of 374 in Chiang Mai
4.0 of 5 bubbles 428 reviews
2.8 mi away
Holiday Inn Chiang Mai
Holiday Inn Chiang Mai
#53 of 374 in Chiang Mai
4.0 of 5 bubbles 1,555 reviews
2.6 mi away
Rainforest Boutique
Rainforest Boutique
#55 of 374 in Chiang Mai
4.0 of 5 bubbles 839 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Suriwongse Hotel
Suriwongse Hotel
#45 of 374 in Chiang Mai
4.0 of 5 bubbles 1,177 reviews
1.3 mi away
Raming Lodge Hotel & Spa
Raming Lodge Hotel & Spa
#48 of 374 in Chiang Mai
4.0 of 5 bubbles 1,272 reviews
1.5 mi away
The Imperial Mae Ping Hotel
The Imperial Mae Ping Hotel
#64 of 374 in Chiang Mai
3.5 of 5 bubbles 1,546 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Chiang Mai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Chiang Mai

Property: Mercure Chiang Mai
Address: 183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Luxury Hotel in Chiang Mai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Chiang Mai 4*
Number of rooms: 159
Official Description (provided by the hotel):
Located in the center of Chiang Mai, the second largest city in Thailand and only 10 minutes from the airport. Mercure Chiang Mai offers you comfortable rooms with free WiFi for your business and leisure stay. Book conferences, seminars and social events for up to 600 people with parking available. Our restaurant and bars will tempt you with a range of delicious dishes and a relaxing atmosphere. Supermarket and banks are available next door. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, ACCOR, Hotels.com and TravelUp so you can book your Mercure Chiang Mai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Chiang Mai Hotel Chiang Mai
Accor Chiang Mai
Novotel Chiang Mai
Chiang Mai Mercure
Chiang Mai Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing