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Holiday Inn Chiang Mai
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Reviews (1,773)
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Reviewed 6 February 2013

i was there for a business function held at Holiday Inn Chiang Mai. As an organize team, we found it so difficult to deal with the hotel staffs in terms of details of everything the hotel promises for a party for 100 people. i understand that the hotel were very busy with many seminars and events since it is one of the biggest most recognized hotel of holiday inn, which has many branch throughout the big city inThailand. here stand of service is different. at the spot, we got the oversized room, we didnt allow to get in the ballroom until two hours before the guest start to arrive...because some other customers were using the room *_< food did arrive, but the wrong item we ordered,...staffs service white wine on the table water glass...and since then thing were pretty bad....hotel room which we stay for this event was average hotel room for big and traditional hotel, but the bouquet were inadequate..

Room Tip: a room facing the Ping river has very nice view of the suthep mountains, the airplanes and the river...
  • Stayed: February 2013, travelled on business
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Thank SweetN0vember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Chiang Mai, responded to this reviewResponded 20 February 2013

Dear SweetN0vember,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service from our staff which was unacceptable. We will address these point and I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2013

I was part of a group of 8 golfers and 1 photographer from Malaysia on a golfing tour of Chiang Mai. This was certainly a very good base, and quite popular with golfers and business conventions, judging by the number of golf bags spotted at the lobby upon arrival.
This is a good, standard business hotel, with a sumptious American buffet breakfast, and stunning views of the river and Doi Suthep mountain.

Free shuttle to the Night Market between 6-9.30pm, evey half an hour. Excellent service by the hotel staff overall - they hand out umbrellas when it rains.

Location was very good. 5-10 mins to Chiang Mai central district/NIght Market, and about 30mins to the golf courses we played at (Alpine, CM HIghlands, Summit Green Valley)

Tip for Muslim travellers, there's a halal restaurant (Laila's Briyani) which is next to the 7-Eleven, opposite the Caltex station. The "rotee banana" was excellent, our group couldn't eat enough of it! Also try their briyani and beef noodles. You get drinks at the next door 7-Eleven and they supply the ice. From the hotel lobby, turn right, walk through the bus parking area, and right again.
Don't bother with the Thai massage places around there - wasn't too good. Head into Chiang Mai's NIght Market area for better quality massages.

Room Tip: Stayed in 802, which had two queen sized bed, and great views of Doi Suthep and the river.
  • Stayed: February 2013, travelled with friends
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1  Thank saa73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnChiangmai, Distribution & Relationship Marketing Executive at Holiday Inn Chiang Mai, responded to this reviewResponded 10 May 2013

Dear saa73,

Thank you very much for your taking the time to write a review on TripAdvisor in regards to your stay at Holiday Inn Chiangmai. We are happy to hear that you enjoy the moment while staying with us. We strive to provide the highest standard of service and looking forward to welcome you back in the near future.

With Best regards,
Management Team

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Reviewed 3 February 2013

Very good hotel and service but at the concierge the service I got for second nite is so bad I ask the girl for the van or the car to take me to city the girl turn around and told me better get public bus is cheaper

  • Stayed: January 2013
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Thank Kitjum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnChiangmai, Distribution & Relationship Marketing Executive at Holiday Inn Chiang Mai, responded to this reviewResponded 10 May 2013

Dear Kitjum,

Thank you very much for your taking the time to write a review on TripAdvisor in regards to your stay at Holiday Inn Chiangmai. We provide complimentary shuttle service to Night Bazaar Market from 18.00 - 22.00 hrs (schedule run) and Weekend walking street (one time). We strive to provide the highest standard of service and looking forward to welcome you back in the near future.

With Best regards,
Management Team

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Reviewed 3 February 2013

I stayed here with my colleagues during our company trip last year. The hotel is quite a distance from the main city centre, you definitely need to travel with a tuk-tuk to the pubs along the river or the night market which would cost you about 200 baht one way. The rooms are spacious, with two big beds, a big bathroom, clean and cozy. Even the view was great. The hotel lobby is nice with complimentary wifi. Breakfast buffet had quite a wide spread to choose from. Nearby the hotel, there are local food shops and street food, 24 hour convenience shop, some massage centres but be careful, some just seem dodgy. There is also a salon across the hotel but a tad bit pricey. Overall this hotel is worth your money but just be prepared to pay for transportation to the city centre.

  • Stayed: April 2012, travelled with friends
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1  Thank RamaniB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnChiangmai, Distribution & Relationship Marketing Executive at Holiday Inn Chiang Mai, responded to this reviewResponded 10 May 2013

Dear RamaniB,

Thank you very much for your taking the time to write a review on TripAdvisor in regards to your stay at Holiday Inn Chiangmai. We do provide complimentary shuttle service to Night Bazaar Market and Weekend walking street, please feel free to reserve your seat at our concierge team in the Lobby area. We are happy to hear that you enjoy the moment while staying with us. We strive to provide the highest standard of service. We are looking forward to welcome you back in the near future.

With Best regards,
Management Team

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Reviewed 31 January 2013

Located about a 5 min tuk tuk ride from the city centre (cost is approx. 100 baht = $3AUD) it has all the facilities you need for a great holiday. The staff were so polite and helpful, it really made Chiang Mai special.

We got a superior room, and it really was ! It was spacious and had a massive seperate bathroom with a bath and seperate shower.

Pool area was nice.

Breakfast was delicious and plentiful !!

Chinese restaurant was expensive but delicious and open late

Only down side is that it wasn't exactly walking distance to the city centre - but like I said earlier, 5 min tuk tuk ride.

  • Stayed: September 2012, travelled as a couple
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Thank TianaV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnChiangmai, Distribution & Relationship Marketing Executive at Holiday Inn Chiang Mai, responded to this reviewResponded 10 May 2013

Dear TianaV,

Thank you very much for your taking the time to write a review on TripAdvisor in regards to your stay at Holiday Inn Chiangmai. We do provide complimentary shuttle service to Night Bazaar Market and Weekend walking street, please feel free to reserve your seat at our concierge team in the Lobby area. We are happy to hear that you enjoy the moment while staying with us. We strive to provide the highest standard of service. We are looking forward to welcome you back in the near future.

With Best regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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