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“good hotel, not the best location”

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Holiday Inn Chiang Mai
Ranked #52 of 392 Hotels in Chiang Mai
Reviewed 5 November 2013

We stayed for three nights as part of organized tour, so I don’t know the costs.
The hotel was very nice with good amenities, but there were some problems with basics: wifi was usually not working, bathroom was nice but could be better maintained, entry card had to be re-programmed twice in 3 days.
We would prefer a location in the walking distance to town/restaurants, but we did manage with tuk-tuk for 80 / 100 BHT just fine.

  • Stayed: December 2012, travelled as a couple
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1  Thank lenci01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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618 - 624 of 1,669 reviews

Reviewed 5 November 2013

We (+2 children) visit my parent, family of 7 stay in H.I Chiang Mai from Oct. 19-22nd and although it was a decent stay at a reasonable price especially for three room for a family of 11, it was not in par(in my view with the rest of Holiday Inns in the States). I have not been to a hotel that DOES NOT have trash liner in the trash can? I don't know if they just ran out or what, but I highly doubt since we switch rooms from smoke to non-smoke after our second day and still no trash liner in the new rooms. Other than the liners, our rooms (523-525) and (917-919) were okay, not great, but just okay although I expect more out of Holiday Inn regardless of location world wide. Rooms we stay at were not on the renovation floor so I don't know how nice the remodel rooms are, although we have a good view of the pool and river. The bed is okay, but pillows got to go, they were so hard on our necks so we decided to use the blanket after the second night. IF you are staying there for longer than 3-4 days and need to do your laundry, go to the hotel right next to and do it yourself. We drop off three loads (not big, but small) and the bill were OVER 3,200 baht or $100 USD (the most expensive laundry I have ever use) in fact it's more expensive than 3 or 4 time, two hours thai massage. Although every piece of clothing looks brand new afterward, and nicely fold in a clear bag all layout on your bed upon your return. Aside from these, their breakfast buffet and customer service were top notch!

Room Tip: Book ahead and any room on fifth-seven floor are good, good view and not to high from the lobby.
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  • Stayed: October 2013, travelled with family
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Review collected in partnership with this hotel
1  Thank Rice4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013

Quiet location 100 baht will get you to city center to night and day markets. buffet breakfast good. Meals great. Drinks at lobby bar pricey and at pool they have extra taxes such as service etc that gets added to drinks bill. Other than that service was great, concierge fantastic extremely helpful as are all the staff, cleaners did a great job everything was well taken care of.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

The Holiday Inn in Chiang Mai is well located (easy access) and not far from the City Center. There are very good facilities and it is a good place to have meeitngs and meet people. You can also enjoy nice buffets. The staff is nice, discreet and the fitness room well equipped.

Room Tip: View on the River
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  • Stayed: October 2013, travelled on business
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Thank IndianaFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

Just came back from Chiang Mai. Stayed at Holiday Inn for two nights.

We did not know our way around the city so opted for the safest choice, airport transfers from the hotel. They had trouble finding our reservations over email but confirmed two days prior to our trip. The driver was there when we arrived and drove us to the hotel very quickly and safely.

Check in was a pleasant surprise. We were met by Rung, who found out that I was a privilege rewards member. Very friendly and served us a welcome drink. We were seated at the gold/elite member check in area and there, she generously offered us an upgrade to the executive level! Wonder if it was because the regular rooms were full from the various conferences on site. Also received 15% off on all restaurants at the hotel. Unfortunately, not for room service...

We were sent to the 25th floor, to a room overlooking the river. Unfortunately, the river did not look so "clean" but the rest of the view was amazing. Very clean and spacious. The beds were firm, although not as good as the standard Mandarin Oriental, Intercontinental or Marriott obviously. Had two pillow choices, firm or soft. The washroom is reasonably clean but the decor is somewhat old.

We tried their lunch buffet, which was very cheap due to the discounts, came to around $70 HKD! Also had one a la carte lunch at the same restaurant and the food was very good. Both breakfast buffets were good.

Check out was fast and smooth.

Overall, a very decent 4 star hotel.

Stayed: November 2013, travelled with friends
Thank Ivy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013

Gennerally it qualified as a four star hotel. Two unsatisfied point, one is location is far away to the city and tansport is not convenient, although hotel provides shuttle bus to popular place; another is the room and device is a bit old, but still clean and comfortable.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Alan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

We got promoted to a suite with panoramic view of chiang mai which was amazing! the in room service was good and very delicious food. the staff were friendly, the location is really good! i would definitely go again! :)

Room Tip: high floors, panormaic view of the river
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  • Stayed: October 2013, travelled as a couple
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Thank Vina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chiang Mai

Address: 318/1 Chiangmai-Lamphun Road | Watket Subdistrict, Chiang Mai 50000, Thailand
Phone Number:
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Chiang Mai
#39 Family Hotel in Chiang Mai
Price Range: £42 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Chiang Mai 4*
Number of rooms: 526
Official Description (provided by the hotel):
Holiday Inn Chiangmai is ideally located on the banks of the Mae Ping River with easy access to business & shopping districts. It is the only riverside international hotel brand on the Northern bank of Chiangmai with 526 rooms & 25-storeys offering expansive riverside views from both guest & functional rooms. The hotel is only minutes away from the famous temples & the renowned night bazaar. Complimentary Shuttle Services to Night Bazaar, Walking Street, Nimman Road also provided free of charge.Guest Rooms are the largest in Chiangmai & have been designed with every comfort in mind. Every room has beautiful views over the idyllic Mae Ping River & towards Doi Suthep, the sacred mountain or Chiangmai city views. At Holiday Inn®, we guarantee your comfort with a double size for twin bed & pillow menu.Executive Lounge is the latest benefit for guests who stay on the Executive floor with multiple benefits such all day drinks, Happy Hours, free laundry, free Wi-Fi and Express check-in/check-out.China Palace is the most famous Chinese Restaurant in town with superb Dim Sum menu & Shabu Shabu buffet.River Terrace is an all day dining restaurant with daily theme night dinners & an outdoor space.Just a few minutes from the hotel you can explore Chiangmai Night Bazaar, Wiang Kum Kam Historical site, Chiangmai International Airport & shopping malls. Chiang Mai has many places to visit & many activities to do such as Doi Suthep, Chiangmai Zoo & Aquarium, golf or adventurous activities such as jungle flight. ... more   less 
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Also Known As:
Holiday Inn Chiang Mai Hotel Chiang Mai
Chiang Mai Holiday Inn
Sheraton Chiang Mai

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