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“Dissapointed”

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Lotus Hotel Pang Suan Kaew
Ranked #92 of 380 Hotels in Chiang Mai
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dissapointed”
Reviewed 14 August 2013

We've been really dissapointed. From outside, lobby, reception, lift it looks like a luxury hotel but it is not. The rooms are standart, service is bad and the breakfast included is not good. The swimming pool is really huge. Directly from the hotel you can access the shopping center next door.

Stayed August 2013, travelled with family
Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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514 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Chiang Mai, Thailand
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 July 2013

Second visit to Lotus (just to be fair) - Rooms/ hotel adequate for very old "classic" Chiang Mai hotel. However, if you want to be GUARANTEED of a miserable dining experience, by all means, dine on the first floor restaurant.
Absolutely, the worst example of wait staff encountered in my many trips in the northern hemisphere. Indifferent - sullen -don't quite express my message but I can state that if I had a staff of this nature, I'd be out business very quickly.

  • Stayed July 2013, travelled with friends
    • Value
    • Service
Helpful?
1 Thank Steve4diamonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PangSuanKaewHotel, Manager at Lotus Hotel Pang Suan Kaew, responded to this review, 30 July 2013
Thank you for your review and so sorry for this matter. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Chiang Mai hotels

Sao Paulo, SP
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 June 2013

I spent five days there. The hotel may be a little older perhaps, his charm but it has not lost. I liked it wonderful. The people at the reception are very welcoming and can communicate well in English. Chiang Mai is a very beautiful and compact city. The hotel is therefore also never far from attractions.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fransico C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PangSuanKaewHotel, Manager at Lotus Hotel Pang Suan Kaew, responded to this review, 8 July 2013
Thank you for your review. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyler, Texas
Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 29 May 2013

This hotel is nice but could use some updating in the rooms and the halls. There is no air conditioning in the halls and we were on the 12th floor which got very hot. The breakfast is a fabulous buffet. The pool is pretty nice and it is connected to a big mall which has plenty of places to eat and shop, get massages, etc. We had a conference here and the main room was very nice however the smaller rooms for workshops were old and needed updating. The staff is very attentive and helpful.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aimee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PangSuanKaewHotel, Manager at Lotus Hotel Pang Suan Kaew, responded to this review, 5 June 2013
Thank you for your review. We are extremely pleased to received your feedback. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eichenau b. München, Deutschland
Level Contributor
145 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 May 2013

Stupendous lobby; nightly entertainment;excellent for cyclists;
central position - behind a major shopping centre;
super-sized swimming pool, with however insufficient shade;
attentive doormen;office facilities;

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PangSuanKaewHotel, Manager at Lotus Hotel Pang Suan Kaew, responded to this review, 1 June 2013
Thank you for your review. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Landstuhl, Germany
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 April 2013

My friends and I stayed at this hotel one night. The rooms were large with good A/C and a fair amount of television channels. The bathroom had a separate shower and tub, but they were only moderately clean. The breakfast was good and the servers there were attentive. There's no free wifi, but you can pay by the hour, day, or week. As others have noted, there is a mall attached to the hotel, so lots of shopping to be had. Right before we were ready to leave, the hotel had a scheduled power outage at 0800 in the morning, so the elevators worked, but there were no lights or A/C in the rooms. This was a little disconcerting so I was glad that I'd already packed my bags and was getting ready to leave.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agechick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PangSuanKaewHotel, Manager at Lotus Hotel Pang Suan Kaew, responded to this review, 29 April 2013
Thank you for your review. We so sorry for the power outage on April 9-10, 2013 at 08.00-09.00 because the Provincial Electricity Authority will be improve the system. We are extremely pleased to received your feedback. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Comox, Canada
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 April 2013

....is about the only good thing about the hotel. Attached to a large mall and close to the walled city also very nice. The rooms are large but very out-dated and the beds were hard. The pool is large but there are a ton of broken tiles that my sons cut themselves on. It is also a public pool so at times was very busy. The breakfast was fine. The lobby staff did not have very good english and we did not find them at all helpful.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fussells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PangSuanKaewHotel, Manager at Lotus Hotel Pang Suan Kaew, responded to this review, 23 April 2013
Thank you for your review. We are extremely pleased to received your feedback. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotus Hotel Pang Suan Kaew

Property: Lotus Hotel Pang Suan Kaew
Address: 21 Huay Kaew Road | Suthep, Chiang Mai 50200, Thailand
Phone Number:
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#52 Luxury Hotel in Chiang Mai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lotus Hotel Pang Suan Kaew 4*
Number of rooms: 420
Official Description (provided by the hotel):
Lotus Hotel Pang Suan Kaew is one of Chiang Mai's leading convention hotels, situated in the heart of the city. The hotel's location is unique, sitting adjacent to Kad Suan Kaew Shopping Complex and just a walking distance from Nimmanhaemin rd. Surrounded by Chiang Mai's best attraction and entertainment facilities, guests really are spoilt for choices. ... more   less 
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Also Known As:
Lotus Hotel Chiang Mai

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