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“Do not expect too much and enjoy swimmimg pool”

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Lotus Hotel Pang Suan Kaew
Ranked #93 of 375 Hotels in Chiang Mai
Kiev
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Do not expect too much and enjoy swimmimg pool”
Reviewed 20 December 2013

Huge hotel so we expected efficient service. finally we enjoy 50 m swimming pool and nice view. Hotel does not provide enough information so you need to ask at reception every time and sometimes information will not be correct. It looks like Gym does not belong to the hotel so you need to ask for permission on daily basis even if you paid for 5 nights. It is used by Youngs Thais and it is always overcrowded. Once they gave me towel but next time they said it is only for members (nasty). Fortunatelly swimming pool, which is available for people not staing in the hotel is not crowded. There is nice music in the evening but restaurant was not popular. elevators have wrong information about services, somehing that is very easy to fix if you are thinking about you clients. Fortunatelly clean.

Room Tip: Ask for Doi Suthep view at the top
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UkrainianKiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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503 reviews from our community

Traveller rating
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    32
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Elgin, Illinois
Level Contributor
330 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 5 December 2013 via mobile

Chiang Mai is an old city so staying in a hotel with a little wearing gives it charm. We had 3 people and stayed in the suite - very large with a great view. The deluxe with a mountain view is what we will choose next and we will return. It is connected to a mall which offers great food choices. The buffet breakfast offers Thai and Chinese options and handles crowds well. Gay bar called Soho across the street. At the time of writing the gym and sauna were closed as we well as Carnival. But you can use gym next door though I did not check it out.

Stayed December 2013, travelled with friends
Helpful?
Thank DonJefe18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macau, China
Level Contributor
2 reviews
Reviewed 22 October 2013

I stayed in this before, that time we booked for 2 superior rooms but was very disappointed because when we arrived at the hotel, they allocate us in a very dirty room near the laundry room, so we asked for upgrade and we were upgraded for De luxe for few hundred Bath. i like the room and the location.. I am going back there this coming November together with my daughter and my mom, booked 2 De Luxe room, I hope the hotel will not disappointment me this time, cos i really want to give a good time for my Mom's birthday.

Room Tip: I hope the De Luxe room will be good this time
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhalia_Barreto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aarhus, Denmark
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 22 September 2013

Stayed 4 nights at this very charming hotel.. The staff were extremely helpfull with everything..
Breakfast is quite good - you can almost get everything you like... (The tea wasn't tasty..)
You don't get free wifi - but have to pay, 600 bath pr. day and 1500 bath pr. week - you get acess for one user at the time !!
A bit strange system I think, especially when you have to pay..
The hotel is very very - 2 minutes walk - close to a shoppingcenter with lots of shops.
The pool was Nice and big - but the sunbeds really need to be changed, they are old and very heavy and extremely hard - you can ask for two towels....

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MEB280164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2013

We've been really dissapointed. From outside, lobby, reception, lift it looks like a luxury hotel but it is not. The rooms are standart, service is bad and the breakfast included is not good. The swimming pool is really huge. Directly from the hotel you can access the shopping center next door.

Stayed August 2013, travelled with family
Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiang Mai, Thailand
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 July 2013

Second visit to Lotus (just to be fair) - Rooms/ hotel adequate for very old "classic" Chiang Mai hotel. However, if you want to be GUARANTEED of a miserable dining experience, by all means, dine on the first floor restaurant.
Absolutely, the worst example of wait staff encountered in my many trips in the northern hemisphere. Indifferent - sullen -don't quite express my message but I can state that if I had a staff of this nature, I'd be out business very quickly.

  • Stayed July 2013, travelled with friends
    • Value
    • Service
Helpful?
1 Thank Steve4diamonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PangSuanKaewHotel, Manager at Lotus Hotel Pang Suan Kaew, responded to this review, 30 July 2013
Thank you for your review and so sorry for this matter. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Chiang Mai hotels

Sao Paulo, SP
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 June 2013

I spent five days there. The hotel may be a little older perhaps, his charm but it has not lost. I liked it wonderful. The people at the reception are very welcoming and can communicate well in English. Chiang Mai is a very beautiful and compact city. The hotel is therefore also never far from attractions.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fransico C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PangSuanKaewHotel, Manager at Lotus Hotel Pang Suan Kaew, responded to this review, 8 July 2013
Thank you for your review. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotus Hotel Pang Suan Kaew

Property: Lotus Hotel Pang Suan Kaew
Address: 21 Huay Kaew Road | Suthep, Chiang Mai 50200, Thailand
Phone Number:
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#52 Luxury Hotel in Chiang Mai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lotus Hotel Pang Suan Kaew 4*
Number of rooms: 420
Official Description (provided by the hotel):
Lotus Hotel Pang Suan Kaew is one of Chiang Mai's leading convention hotels, situated in the heart of the city. The hotel's location is unique, sitting adjacent to Kad Suan Kaew Shopping Complex and just a walking distance from Nimmanhaemin rd. Surrounded by Chiang Mai's best attraction and entertainment facilities, guests really are spoilt for choices. ... more   less 
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Also Known As:
Lotus Hotel Chiang Mai

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