Stayed here for 4 nights we were overwhelmed by the entrance to the hotel however when we went to check in staff were not very nice at all and looked like they were gonna fall asleep.
However on entering room was very shocked to find the room was really old, depressing and smelled funny like no one had stayed here in a long time, windows had cobwebs and bed sheets were damp. I went down to reception and asked could we move to a cleaner room, they whispered amongst themselves, laughing etc and said if we moved it would be two single beds because the hotel was full. I decided to stay in he room.
On the 3rd night of our stay we were in bed sleeping and i felt something crawling over my arm switched on the light to find an ants crawling all around my pillow/ bedside table and on the bed. We called reception and they moved us to another room with a double bed SURPRISINGLY as we were told the hotel was full?? In the room below the sheet was hair (pubic hair) DISGUSTING. I decided I couldn't stay here another night, after a sleepless night and the annoyance, we packed up our stuff and went down to check out...IT GETS BETTER
Reception stated we had to pay for the 3 nights even though the third night had been sleepless and we had to pack up our things and move room at 12 am. The receptionist dealing with us walked away from us laughing and speaking to her colleuge.
She sent a man over who said we had stayed in the room therefore we would b paying for it. ANTS seemed completely normal to them and they didn't see any problem with this. After not getting anywere we payed and left having to book into another hotel for our last night which cost more money. We realised 2 days later they had taken the money from our account for the fourth night without permission after giving us a receipt stating they took 3 nights, all i can say is terrible customer service and you wouldnt treat an animal the way they treated us. My advice is DO NOT STAY IN THIS HOTEL. You will be dissappointed.
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