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“Zen-tastic retreat!”

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Anantara Chiang Mai Resort
Ranked #10 of 386 Hotels in Chiang Mai
Certificate of Excellence
Syracuse, New York
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Zen-tastic retreat!”
Reviewed 24 May 2013 via mobile

From the second you arrive and walk in to the open area you'd normally refer to as a lobby, you know you are somewhere special. Simple peaceful elegance at every turn greets you w amazing Asian Hospitality. The professionalism of the staff getting us checked in and the situated in our wonderful room was sublime.
The room was a peaceful retreat from the sensory explosion that happens outside the property of the hotel. Thailand, for me, is about contrasts. The sights, smells and sounds are from one extreme to another. The Chedi is a place to recollect your experiences and a place to entice your mind to go out in to the surroundings and do it all over again. Smashing experience.
The breakfast at The Chedi was a great way to start the day, we loved the Asian/local foods that we don't see back home. We will miss the Noodles and soups the congee and more to start the day.
Again, the stay was outstanding and we will return to Chiang Mai and the Chedi just not soon enough!

Stayed May 2013, travelled as a couple
Helpful?
Thank Sleeeepguy973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy K, General Manager at Anantara Chiang Mai Resort, responded to this review, 27 May 2013
Dear Sleeeepguy973,

Vacations never come soon enough and seem to always pass by too fast... Thank you for sharing your smashing experience at The Chedi Chiang Mai. We are looking forward to welcome you back soon for another outstanding stay in the Rose of the North.

Until then... best regards,

Andy Kunz
General Manager
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2,399 reviews from our community

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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Rio de Janeiro, RJ
Level 5 Contributor
70 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 17 May 2013

This hotel is perfect! Every detail, from the lobby to the room, is elegant and beautiful. The staff is gentle and helpful as it should be, like a high quality 5 stars hotel. The room is the most beautiful and well designed that i have stayed in my life until now. Its location, design, staff, quality, is perfect. It is the hotel that others hotels want to be.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank eduardo602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy K, General Manager at Anantara Chiang Mai Resort, responded to this review, 22 May 2013
Dear eduardo602,

We are relentlessly chasing perfection and it makes us very proud when along the way our guests recognize The Chedi Chiang Mai for its excellence. Thank you for your kind comments which I shall share with the team.

Looking forward to your return.

With best regards,

Andy Kunz
General Manager
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Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 May 2013

We've stayed in Chedi for two nights in late April. Upon arrived in hotel, the hotel representative offered the upgrade deal from standard room to suit. Originally, we booked the standard room since we will be spending most of time outside for tour. But after seeing the suit, we've decided to upgrade even though we'll only be using limited amount of time in room. The suit is spacious and well designed and you could enjoy the evening cocktail and breakfast in private lounge.

The Chedi is no though the best hotel with excellent location in Chiang Mai. The hotel staffs were all excellent and well trained, except one small incident that we've encountered during the breakfast on the checked-out morning. The breakfast in lounge was excellent with great selections of food to choose from and even the Prosecco sparkling wine was also available to enjoy with the breakfast. One male staff we have encountered was so attentive in first morning, he rushed to offer to open the cork of Prosecco since it could be risky for customer to do it for themselves. The evening cocktail on the other hand was on the weaker side compare to other hotel's club lounge. We were served with one small plate of appetizers and no other items are available except asking for another plate of same appetizers. The cocktails and wines selections were quite extensive, but one hour for cocktail hour is much shorter compare industry's average of two hours for club lounge.

When we had the breakfast on the checked-out morning, we've encountered a lady staff in lounge who was not very professional. She didn't offer the greeting like other great staffs and was rushed to assign the table to us. When I asked for the coffee, she didn't even bring any milk/cream until I asked her later. The same impatient attitude was also during taking the breakfast order. When I went to the counter to pour a glass of Prosecco, another male staff just stand there and watched me to open the cork without even offering the assistance. We honestly felt that we've stayed in two very different hotels from day one to day two. It is disappointed to see such a great hotel didn't assign the properly trained staffs for the club lounge since this is cater for the premier customers. However, I must also point out these two staffs were the only two that we have encountered unprofessionally. The rest of staffs were all excellent so it's unfair to let down their great service because of two persons.

We'll love to stay in Chedi again when we come back to Chiang Mai in the future. This is still one of the most beautiful and wonderful hotels to stay in the world.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ilovetraveling4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy K, General Manager at Anantara Chiang Mai Resort, responded to this review, 17 May 2013
Dear Guest,

Thank you very much for sharing your experience with the TripAdvisor community. We value all the feedback we receive as it allows us to further improve our services. I appreciate that you highlighted the staff and service issue you encountered in our Club Lounge and I sincerely apologize for the inconvenience this caused. Rest assured that we will rectify this immediately to ensure all our guest always have an excellent experience.

With warm regards,

Andy Kunz
General Manager
The Chedi Chiang Mai
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Nienburg, Germany
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 May 2013

My husband and i stayed there 4 nights in our honey moon, we chosed it because its in the middle of the city, we had other isolated destinations
So Outside u Experience All The Huzz And Buzz Of The City And The Moment U Step Into The Hotel, U Will feel Sooo Welcomed, Relaxed And Isolated, we were amazed by its atmosphere
the service is perfect, the rooms was luxurious, the food was very good. we tried one dinner there other than the breakfasts, and the more amazing than the dinner itself was the atmosphere, with a piano being played beside our table, it was soooo romantic ,, we deffenitly want to go back someday, it worth the money we payed

  • Stayed September 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duaa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy K, General Manager at Anantara Chiang Mai Resort, responded to this review, 17 May 2013
Dear Duaa S,

How kind of you to consider The Chedi Chiang Mai the best hotel you ever stayed in. We are delighted that we were able to make your honeymoon so much more memorable and look forward to welcome you back maybe for your anniversary...

Regards from The Land of Smiles.

Andy Kunz
General Manager
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2013

My husband and I paid up to stay at the Chedi for 5 nights. We rarely leave a hotel and say...that was worth the money, but this place certainly was. Beautiful, clean rooms, great pool, decent gym, central location, AMAZING breakfasts and wonderful service. Plop this place next to an ocean /beach and it might just be one of our favorite places. Try the samosas if you like Indian food...

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bucky4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy K, General Manager at Anantara Chiang Mai Resort, responded to this review, 9 May 2013
Dear Buckyforlife,

Glad to read that you found our hotel a real gem. Value for money is important for everyone these days and I am glad that you found your stay worth it.

Best regards and until next time in Chiang Mai...

Andy Kunz
General Manager
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Rio de Janeiro, Brasil
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 May 2013

I've been there for 3 nights with mon petit copain and it was a wonderful experience!

The hotel is mega well located! In the heart of Chiang Mai and has a great staff service with everything you need/want !

The SPA / pool and hotel room are amazing! The breakfast have some really good omelette option, though they should improve the variety of juice and food on it...

The staff is super kind and you really feel well adored on this hotel!

I stayed on The Chedi - Muscat, and the one in Chiang Mai is a lot better for many reasons!

I'd definetely go back!!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LCK_PCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy K, General Manager at Anantara Chiang Mai Resort, responded to this review, 9 May 2013
Dear LCK_PCK,

Thank you for sharing your experience and for being a loyal customer to our hotels.

We definitely look forward to welcome you again in Chiang Mai and in the meantime may we recommend The Nam Hai in Vietnam or The Legian in Bali for another wonderful GHM hotels experience.

Warm regards

Andy Kunz
The Chedi Chiang Mai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 5 Contributor
58 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 7 May 2013

The hotel is located by the river and not far from night market. Once your enter the hotel, you are in an island of bliss.

The service levels are extremely high - we had missed our flight and arrived late so we had called up and they prepared the dinner and kept it warm even though the kitchen had closed.

The breakfast next to the river has good service and good food selection.
The suite included complementary laundry and minibar, and though at night you did sometimes hear the bikers driving past on the main road, it was not significant.

An amazing property as all previous reviewers have already commented.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SayanRoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy K, General Manager at Anantara Chiang Mai Resort, responded to this review, 9 May 2013
One word response - Awesome

Dear SayanRoy,

Thank you so much for your review and please come and see us soon again!

Andy Kunz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anantara Chiang Mai Resort

Property: Anantara Chiang Mai Resort
Address: 123 Charoen Prathet Road | Changklan, Chiang Mai 50100, Thailand (Formerly Anantara Chiang Mai Resort & Spa)
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Chiang Mai
#3 Romantic Hotel in Chiang Mai
#4 Spa Hotel in Chiang Mai
#7 Family Hotel in Chiang Mai
Price Range (Based on Average Rates): ££
Number of rooms: 84
Official Description (provided by the hotel):
Edging the meandering Mae Ping River, Anantara Chiang Mai Resort is conveniently situated a mere five minute walk to the famous Night Bazaar and only 10 minutes from the quaint and traditional attractions of the old moated city. Explore authentic Thai areas, seemingly endless markets and the city's quirky art culture with its bohemian vibe as well as popular cosmopolitan hangouts and a growing wellness scene. Surrounding the valley in which Chiang Mai resides, verdant mountains are home to vast national parks of virgin rainforest, impressive waterfalls and rare flora and fauna. Discover countless Buddhist temples, timeless hill tribe communities, exotic animal sanctuaries and fascinating handicraft villages, as well as historic ruins that tell a tale of a time when Chiang Mai was the capital of the ancient Lanna Kingdom. ... more   less 
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Also Known As:
The Chedi Chiang Mai Hotel Chiang Mai
Chedi Chiang Mai

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