We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Anantara is here, Chedi is long gone” 3 of 5 bubbles
Review of Anantara Chiang Mai Resort

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Anantara Chiang Mai Resort
Ranked #10 of 374 Hotels in Chiang Mai
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Anantara is here, Chedi is long gone”
3 of 5 bubbles Reviewed 14 June 2014

We previously stayed at Chedi Chiang Mai back in 2009, and unfortunately the high service level and 'Chedi' spirit is no longer there.

Service does no longer come with a smile. On at least 2 different occasions the female staff seemed bothered and annoyed when asked for assistance. Female front desk rolled her eyes when asked to make a phone call to see if a certain shop was open. On another occasion at lunch time 13th of June, we received a cold and aloof service. It almost seemed the waitress got annoyed when I asked for my appetizer that they forgot to bring. I am surprised by the lack of service that previously used to be so warm and professional, during the Chedi era.

Had lunch at Dhara Dhevi Mandarin Oriental today and it was lovely! What a difference in hospitality and how the staff are trained.

We are staying at a deluxe river view on high floor, and I got woken up by the incredibly noise of birds at 4.00am in the morning. The noise was terribly bad and kept us both awake for at least at 1.5 hours.

I am writing this as a current guest staying at Anantara CM for 7 days and this will likely be our last stay in any Anantara resort! It just seems this has become another average hotel.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank xpat2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,252 reviews from our community

Traveller rating
    1,796
    339
    76
    26
    15
See reviews for
426
1,211
110
56
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (433)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

Because we had stayed at the Chedi in Muscat, Oman, we were excited to stay at the Chedi in Chiang Mai. The week before we arrived, we were notified by email that it had been bought by Anatara - an equally fabulous hotel chain. But this change did not affect our stay in the least. We upgraded to a suite with a wonderful view of the river, however the room they showed us first was lovely too. This hotel is beautiful during the day, but becomes the most romantic place at night with it's floating candles in the many reflecting pools on the property. The GM and staff were all so welcoming and helpful. The hotel is also conveniently a short walk to the night market.

Room Tip: If you are able, choose a room with a view of the river. But I think all the rooms in this hotel ar...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_AnantaraChiangMai, General Manager at Anantara Chiang Mai Resort, responded to this review, 18 June 2014
Dear Luanne M

Thank you for wonderful review of your recent stay at Anantara Chiang Mai Resort & Spa

I am particularly happy to note that apart from the change of name, your stay with us went perfectly and the rebranding had no effect on your experience with us. There is no doubt our extraordinary team was highly professional in how they handled the transition and guest happiness was certainly our number one goal. I am delighted to hear that you experienced the best that our resort/hotel has to offer. I would agree that our location beside the Ping River creates a very relaxed and elegant resort atmosphere while being only steps away from the markets and buzz of the town of Chiang Mai.

We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai!

Yours sincerely,

Syahreza Ishwara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

All staff, from the General Manager to the staff at the Restaurant, were great with excellent, top-notch service. Nothing was too much for front desk staff ranging from making restaurant reservations, calling up tour operators to check if we are on their pick-up list to even doing translations from Thai to English for us.

We stayed at the Kasara Suite and I must say this is one of the most luxurious suites we have stayed in so far. It is spacious with a very comfortable king size bed and a day bed. Kasara Lounge has a very nice ambience for evening cocktails.

Breakfast was great with a-la-carte menu and a buffet spread. The egg benedict was to die for. The chef will serve hot, freshly baked croissants from table to table. You can have cappuccino, mocha, latte and hot chocolate.

Overall, it is a great hotel and if there is a 6 star rating, I would tick it off with no second thoughts. We travel extensively and we do not go back to the same hotel that we have stayed in before as we like variety. However, we are going to make an exception for Anantara Chiang Mai. We will definitely stay at Anantara again on our next trip to Chiang Mai.

A big Thank You to everyone at Anantara for making our trip such a memorable one. Kudos to every one at Anantara. We will be back.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_AnantaraChiangMai, General Manager at Anantara Chiang Mai Resort, responded to this review, 17 June 2014
Dear Leesy

Thank you for such a positive review of your recent stay at Anantara Chiang Mai Resort & Spa.

It is a pleasure to hear about your amazing story with us. Such positive feedback is extremely valuable to us, since it encourages our loyal associates to deliver the very best experiences from the start to finish of each guest’s stay. Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai!

Yours sincerely

Syahreza Ishwara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Media, Pennsylvania
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 10 June 2014

I did stay at this hotel recently - lovely, but I was charged for additional services that I did not authorize; I did not agree to pay US $438 for a 20 minute round trip car service to the airport. I will not stay at this chain again, in spite of the lovely setting.

Room Tip: Find another lovely hotel - there are lots of them
See more room tips
Stayed December 2013, travelled solo
Helpful?
11 Thank MACTravelerMAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_AnantaraChiangMai, General Manager at Anantara Chiang Mai Resort, responded to this review, 17 June 2014
Dear Susie Q C

Thank you for sharing constructive feedback of your recent experience at Anantara Chiang Mai Resort & Spa.

Obviously I am disappointed to hear that we didn’t match your expectations on a number of key areas and I am sorry that you left with anything less than a perfect impression.

Please accept my sincere apologies for any inconvenience caused. Guest satisfaction is of the utmost importance to us and we value all feedback so that we can continuously improve our services to meet and exceed the needs of our valued guests.

With regards to your recent experience with us, we have investigated the matter thoroughly in the past few months however we have not found anything discrepancy or incorrect amount being calculated.

Please rest assured that we will make any changes necessary in the meantime if there is any further assistance, kindly do not hesitate to contact me directly.

Yours sincerely

Syahreza Ishwara
General Manager
sishwara@anantara.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
297 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

This property is absolutely gorgeous with an open-air lobby and candles floating in water every evening. The staff at the front desk, especially Poi and Gee, were friendly and helpful in planning day trips, giving directions and meeting our every need (e.g., we needed to borrow towels to take on our elephant adventure). We had the hotel arrange transportation for us from and to the airport. Although the airport is quite close (15 minute drive), it was nonetheless lovely to be greeted at the gate and taken care of in this manner. For 950 baht, I recommend this minor "extravagance."

The hotel breakfast is gorgeous and delicious. The restaurant at night is less pleasing with LED lighting over the tables and food that is a little disappointing. However, tapas and a drink on the veranda in the afternoon is truly special.

The rooms are clean and spacious with air conditioning and comfortable beds. The hotel is conveniently located to some lovely restaurants and the night market.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank happyrelaxeddudes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_AnantaraChiangMai, General Manager at Anantara Chiang Mai Resort, responded to this review, 17 June 2014
Dear happyrelaxeddudes

Thank you for wonderful feedback of your recent stay at Anantara Chiang Mai.

There is no doubt that the resort is well recognised internationally due to it's stunning architecture as well as it's personalised service. Needless to say, we are incredibly proud of the team here and their capacity to continually impress. Also I am delighted to know that you enjoyed our breakfast and I will certainly discuss your comments with the team as we are indeed currently reviewing all areas to see where we can lift to even higher levels.

As you correctly pointed out, we are close to all the action that the town has to offer with the Night Markets a simple stroll down the street. A nice counter balance to our own dining experience on the banks of the Ping River!

We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai!

Yours sincerely,

Syahreza Ishwara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mangawhai, New Zealand
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

We've been to quite a few luxury places (The Hoshinoya and The Peninsula come to mind) and the Anantara Chiang Mai can be sure they are on our list of favourites as well. Beautiful design, very (very!) good service (even the General Manager came to welcome us to the hotel). The rooms are spacious -- we had some sort of suite which was 105 sq metres and beautifully decorated which also gave access to a private lounge with perfect snacks at happy hour (all complementary). Daybeds all over the place, balcony, walk-in closet, perfect bathroom, a huge bed and a choice of pillows that will assure a good night's rest. Fresh flowers, good food, and nice swimming pool with cool drinks complement the whole experience. I could go on and on about this place, but I'm trying to keep this review short: When in Chiang Mai, stay HERE. (It's not even expensive compared to similar high quality places in other parts of the world). O and the location... and the spa... and the perfect little omelet with sweet tomato garnish at breakfast....

Room Tip: Go for their high-end ones. They are more expensive of course, but soooo worth it.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank avw_mg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_AnantaraChiangMai, General Manager at Anantara Chiang Mai Resort, responded to this review, 2 June 2014
Dear avw_mg

Thank you for your wonderful review of your recent experience at Anantara Chiang Mai.

It is a pleasure to hear about your amazing story with us. Such positive feedback is extremely valuable to us, since it encourages our loyal associates to deliver the very best experiences from the start to finish of each guest’s stay.
Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat.

We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai!

Yours sincerely,

Syahreza Ishwara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

We loved every moment of our stay at Anantara Chiang Mai. The hotel was really beautiful - very clean and zen. We loved our room - fourth floor river view suite + amazing balcony. We didn't get the breakfast buffet included although we should have since it's pricey a la carte. Nevertheless, it was delicious and offered everything from eggs to meat and cheeses. The location of the hotel was also perfect. We were able to walk around and through town even to old city even though it was a little scary walking across the street. Upon arrival they had made a mistake on our hotel booking rate but quickly amended it when we brought it to their attention. We were then offered a complimentary massage. We thought it would be a quick teaser but it was a legitimate massage at the spa. Drinks by the pool were also great after spending the day exploring Chiang Mai. They provided chips, nuts, cold face towels and more. Wish we had more time at the hotel!

Room Tip: River View Suite Room!
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JustynBrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chiang Mai hotels
2.5 mi away
Akyra Manor Chiang Mai
Akyra Manor Chiang Mai
#3 of 374 in Chiang Mai
5.0 of 5 bubbles 377 reviews
0.4 mi away
Shangri-La Hotel, Chiang Mai
Shangri-La Hotel, Chiang Mai
#19 of 374 in Chiang Mai
4.5 of 5 bubbles 1,906 reviews
0.2 mi away
Ping Nakara Boutique Hotel & Spa
Show Prices
Show Prices
Show Prices
1.9 mi away
Khum Phaya Resort & Spa, Centara Boutique Collection
0.3 mi away
Le Meridien Chiang Mai
Le Meridien Chiang Mai
#21 of 374 in Chiang Mai
4.5 of 5 bubbles 2,837 reviews
1.3 mi away
Ratilanna Riverside Spa Resort Chiang Mai
Show Prices
Show Prices
Show Prices

Been to Anantara Chiang Mai Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Anantara Chiang Mai Resort

Property: Anantara Chiang Mai Resort
Address: 123 Charoen Prathet Road | Changklan, Chiang Mai 50100, Thailand (Formerly Anantara Chiang Mai Resort & Spa)
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Chiang Mai
#3 Romantic Hotel in Chiang Mai
#4 Spa Hotel in Chiang Mai
#7 Luxury Hotel in Chiang Mai
#7 Family Hotel in Chiang Mai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Anantara Chiang Mai Resort 5*
Number of rooms: 84
Official Description (provided by the hotel):
Edging the meandering Mae Ping River, Anantara Chiang Mai Resort is conveniently situated a mere five minute walk to the famous Night Bazaar and only 10 minutes from the quaint and traditional attractions of the old moated city. Explore authentic Thai areas, seemingly endless markets and the city's quirky art culture with its bohemian vibe as well as popular cosmopolitan hangouts and a growing wellness scene. Surrounding the valley in which Chiang Mai resides, verdant mountains are home to vast national parks of virgin rainforest, impressive waterfalls and rare flora and fauna. Discover countless Buddhist temples, timeless hill tribe communities, exotic animal sanctuaries and fascinating handicraft villages, as well as historic ruins that tell a tale of a time when Chiang Mai was the capital of the ancient Lanna Kingdom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ, Odigeo, Hotels.com, TravelUp, Asiatravel.com Holdings, Agoda, Travelbag and Southall Travel so you can book your Anantara Chiang Mai Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Chedi Chiang Mai Hotel Chiang Mai
Chedi Chiang Mai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing