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“Rooms are worn”

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Dusit D2 Chiang Mai
Ranked #27 of 388 Hotels in Chiang Mai
Certificate of Excellence
Reviewed 13 April 2014

If you are looking for a location near the night market, this is the hotel to stay at. If you are looking for a 5 star location with nice amenities this is NOT the place. The lobby and restaurant and bar areas are nice but on the small side. This is a boutique hotel. The rooms, however are tired looking. The carpets are worn, the wallpaper is faded or peeling in places. The bath needs to be cleaned of mold and the shower head needs to be replaced with one that rises above 5 feet.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Dusit Worldwide Co. Ltd
2  Thank Scarry4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this reviewResponded 16 April 2014

dear value guest,

thank you so much for taking the time to write a feedback on your recent stay with us.

we regret to learn that we did not meet your expectation this time during your stay. we took note on your comment regarding the condition of room, and will share this with team immediate rectifications.

we look forward to welcoming you again next time.

Delightfully and best regards,

tatcha riddhimat
general manager

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731 - 737 of 1,872 reviews

Reviewed 12 April 2014 via mobile

We visited Chang Mai for 5 night and was told this place was the best. When we arrived we had lovely service from all staff. We were asked if we wanted to upgrade to a suite for only $26 a night we were so excited but let down when we were told by another couple they got their upgrade for nothing. Our room was lovely, could not fault it. We were entitled to happy hour drinks in the VIP area and enjoyed that when we stopped in for a wine or 2. We were 5 mins from the night market and WOW what a fun. We ate out most of the time as it was cheaper outside the hotel but did have room service around the pool as well as our cocktails for happy hour. Pool boys were very polite and friendly. Oh we loved the buffet breakfast. Make sure you book in here.

Stayed: April 2014, travelled as a couple
Thank TassTraveller38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this reviewResponded 16 April 2014

dear value guest,

thank you for taking the time to share your experience desiring your stay at our dusitD2 chiang mai.

we are complimented by your positive comment with our room, service at the pool and breakfast experience.

my team and I will continue to strive to be one of the world best hotel.

thank you again for your good comment and we look forward to welcoming you again in the not too distant future.

Delightfully and best regards,

tatcha riddhimat
general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

The Dusit D2 is literally 200 metres away from the night market but far enough not to here any noise. The staff are extremely helpful, friendly & couldn't do enough for you. When we arrived 12 of the staff put on a welcome dance ( a first for me!) but very lovely. The Dusit is a very modern & clean hotel with a great small pool area if you want to chill. There is a vast array of choice at breakfast for any taste. The best restaurant we've visited in Thailand is The Whole Earth which is just a short walk from the hotel. About £26 for 2 courses & 4 drinks. I'd definitely stay here again if I was visiting Chian Mai.

Stayed: April 2014, travelled as a couple
Thank Derek C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this reviewResponded 13 April 2014

dear value guest,

happy thai new year to you from dusitD2 chiang mai !

thank you for taking time to share your good experiences at dusitD2 chiang mai.

i am pleased to hear that you found our staff are extremely helpful and friendly, and glad to know that you had a good time with us and we thank you for all your positive comments that we have already share with the entire team.

thank you for your patronage and we look forward to welcoming you again in the not too distant future.

Delightfully and best regards,

tatcha riddhimat
general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

While the hotel itself is very good, the location made the difference between me rating it excellent as opposed to very good.

We spent 4 nights at the D2 in March on our holiday in Thailand. We had got a reasonable deal on an online travel portal and booked the property basis the previous reviews here and our prior experience at Dusit properties elsewhere.

While we had booked with a portal, we wrote to the hotel in advance with our special requirements and they acknowledged the same and promised to do the best to accomodate us.

On arrival after an overnight flight, we were swiftly checked in and the early check in was appreciated. The deluxe room was nice and clean and decent sized. The king bed, sofa, flat tv, lap top sized locker were all in order. Breakfast and internet were included in our price.

One complaint I have is for the bathroom. The showerhead was lousy and not fit for a 5* property. The property needs to update this on a priority,

The breakfast was standard fare. Very limited option for vegetarian food. However, they took special care for us and prepared a dish or two for us separately. This was nice and part of the general good service overall.

However, the best part of the hotel is it's location at the night bazaar. Everything that one would require was a short walk away. The shopping at night bazaar was intersting. However, the Sunday Market, which is a 15 mins walk, was even better and cheaper. There were enough and more eathing options within a 5 min walk including Indian restaurants (recommend Spices), Subway, Burger King, Pizza Hut etc. This was really helpful for us being vegetarians. Cheap and clean Thai massage places are in abundance.

Since we were out most of the time, didn't use the gym or the pool, but both are avaiable.

In summary, a good hotel at a great location. Wouldn't hesitate to recommend it.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
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1  Thank prmehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this reviewResponded 8 April 2014

dear value guest,

delightful day to you from dusitD2 chiang mai !

thank you for taking time to share your great experiences at dusitD2 chiang mai.

glad to know that you had a good time with us during your trip in Thailand and we thank you for all your positive comments that we have already share with the entire team

thank you for your patronage and we look forward to welcoming you again in the not too distant future.

Delightfully and best regards,

tatcha riddhimat
general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014

We spent 5 days in Chiang Mai, including 2 days on a jungle trek. I knew we'd want to have nice accommodations after spending the night in the jungle and DusitD2 was a great choice. We picked up our luggage from our first hotel and moved to DusitD2 which was a welcomed upgrade. The hotel is clean and modern and we absolutely appreciated the welcome drink since it was over 90 degrees. We had complimentary fortune cookies and bottles of water brought to our room by housekeeping a few hours after we checked in. I'm not sure if those items are normally delivered or just left in the room, but we appreciated it.

The location is great, just across from the night market. Although we didn't use it, they have one of the nicer hotel gyms that we've seen in our travels. I'd choose this hotel again when in Chiang Mai. We left the next morning for Phuket and did not try the breakfast so cannot comment on it.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KatWomanNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this reviewResponded 6 April 2014

dear value guest,

delightful day to you from dusitD2 chiang mai !

thank you for taking time to share good experiences at dusitD2 chiang mai.

glad to know that you are appreciated with a welcomed upgrade and the welcome drink as well as you found our hotel is clean and modern.

for the fortune cookies and bottles of water brought to your room is turn down service. we are happy to hear that you love it.


thank you for your patronage and we look forward to welcoming you again in the not too distant future.

Delightfully and best regards,

tatcha riddhimat
general manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

Hotel is very modern, clean, and the employees are very helpful and friendly! This hotel is in the best location for the night market, it's across the street. Tuk/Tuk or Bhat truck is easily accessible to travel to other areas (prices are about the same for either). The hotel can help you schedule a taxi (hire for the day) to take you to the popular tourist locations, which is much cheaper than going through a tour group and your can go at your own pace. Food and Alcohol at the hotel is typical hotel prices, you can always go to 7-eleven (just outside of hotel) to get your water and beer!

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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2  Thank 1Frong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this reviewResponded 31 March 2014

dear value guest,

thank you for choosing dusitD2 and thank you for taking the time to leave your feedback here.

i am pleased that you found our room was modern and clean as well as the helpful staffs. also, we are very happy that you had a good experience during stay in chiang mai.

thank you again for your patronage and we look forward to welcoming you again in the not too distant future.

Delightfully and best regards,

tatcha riddhimat
general manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

Great location for night market old town and river. We were on 4th floor and room was small and smelt musty! I put his down to the air on but this did let the room and hotel down in my eyes. I didn't ask to be moved since we were only there 3nights and there was more to see in chiang mai then stay in the room. The quirky chairs in region and restaurant as well as the daily gifts rally made the experience. The pool was a welcome experience after long days out and great to catch up on the sun. I also had a thai massage in the spa since was too busy and tied to go out to one of the cheaper places. The experience in spa was wonderful, welcome drink and towel and massage was wonderful. The service at breakfast was the best we have experienced in Thailand and the poached egg served on mini muffins were a delight. Would definitely recommend but please sort out the air on in e smelly rooms.

Room Tip: I think higher floors may be better for views,
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Patts6164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this reviewResponded 31 March 2014

dear value guest,

delightful day to you from dusitD2 chiang mai !

thank you for taking time to share your great experiences at dusitD2 chiang mai.

glad to know that you had a good time with us and we thank you for all your positive comments that we have already share with the entire team.

please accept my sincere apologize for your inconvenience in regards to the room,and kindly rest assured that our housekeeping manager has been informed for further improving to avoid similar occurrence in the future.

thank you for your patronage and we look forward to welcoming you again in the not too distant future.

Delightfully and best regards,

tatcha riddhimat
general manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dusit D2 Chiang Mai

Address: 100 Chang Klan Rd | Chang Klan, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#10 Business Hotel in Chiang Mai
#13 Spa Hotel in Chiang Mai
#18 Romantic Hotel in Chiang Mai
#18 Luxury Hotel in Chiang Mai
#18 Family Hotel in Chiang Mai
Price Range: £55 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dusit D2 Chiang Mai 4.5*
Number of rooms: 131
Official Description (provided by the hotel):
guests are welcomed by a warm chic interior that represents the refreshing urbane face of contemporary thai design, the deluxe, club deluxe, studio suite and D'suite accommodations are decorated to provide sanctuaries of comfort, privacy and delight. ... more   less 
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Also Known As:
Dusit d2 Chiang Mai Hotel Chiang Mai
Dusit d2 Hotel Chiang Mai
Dusit Chiang Mai
Chiang Mai Dusit d2
d2 Hotel Chiang Mai
d2 Chiang Mai

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