When Thais try to do a boutique hotel, it's invariably owned by people who are NOT hoteliers and it shows. It's difficult to totally recommend this place because the owners just dont seem to "get it". I get the impression that the place is not doing well. I'd say it was never over 15% occupied whenever I was there and I never saw anyone in the adjacent tea rooms or dress boutique and I can understand why.
Firtsly, let me say that its a great little place, great location, not bad value, stylish/chic, nicely appointed. I would recommend it for a nite or two. No more than 3.....because there are simply no places to relax and chill. The common areas are either too small, occupied by the owners, or too uncomfortable.
My guess is that this place is owned by a wealthy Thai-Chinese family (very common for a boutique hotel in Thailand), who treat the place like their own little private hangout, rather than a service driven hotel (also very common). The family will play cards in the small lobby or eat a communal dinner there....making the guest feel like they are interupting when u go to ask for something at the front desk. And who do you ask? Nobody has a uniform or name badge.The distinction between guest and staff becomes blurred and that is simply unacceptable in a hospitality business. If you are a wealthy family and you own this hotel as a little hobby, then u would see nothing wrong with eating a meal or playing cards by the front desk. "This is my hotel...I own it.....it's mine, I can do what I want" would be the thinking. But for a guest...it's just plain wierd.
If you are NOT a hotelier, then u fail to put into place some of the basic systems that hotels require. Curtain cords dont get replaced when they fall off.....mini bar foods fall months out of date....the swimming pool gets very cloudy.....there were no plug sockets anywhere near my desk in my luxury room. And there was a constant problem with both the wifi and hot water in some rooms (including mine). The latter was a disaster and was not fixed during the 3 months that seperated my 2 stays. The staff are well aware of the problem....but seem to take the attitude that its just something the guests should put up with. Consequently a bath took 40 minutes to run and the shower was unusable because of the huge temperature fluctuations.
I would love to recommend this place, its a lovely little space in a great location.....but it wont survive because it is not being propely managed. On the final day I did meet the family son who was charming and extremely helpful.....jumping on a scooter and taking me to the local bank to get some dollars for my visa run that day.
- Official Description (provided by the hotel):
- This luxury boutique hotel features 30 rooms, all well equipped and elegantly decorated and complimented by a spa. Hotel features include a restaurant and a spa selling ReunRom Spa Chiangmai products. The hotel is located in close proximity to the University of Chiang Mai, Chiang Mai Zoo, the night bazaar, and temples such as Wat Chiang man. Enclosed between the Narawat Bridge and Iron Bridge. ... more less
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- Also Known As:
- Tea Vana Chiang Mai