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“Place was closed despite booking”

The Moatview Guesthouse
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The Moatview Guesthouse
Maidstone, United Kingdom
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Place was closed despite booking”
Reviewed 18 June 2014 via mobile

I booked this place for the location and price, and also the "24hr reception" advertised on expedia as I was arriving at around 11pm.
Showed up to the place being shut and no response when my taxi driver called several times. As a girl travelling alone this was quite destressing and after discovering the door was open I knocked on one of the rooms and a guest attempted to locate the staff with me.
After 8 calls and 40mins (20 of which were sat on the street outside) a staff member showed up and told me they had been at a friends birthday party and this was why noone was there.
At this point I was very upset and all I got was "bulls**t" when I stated we had called for over half an hr, and got asked to understand that they had been at a party.
Stayed the 1 night out of 6 I had booked only because I was no willing to walk around at midnight to find another room, am in contact with expedia to get the money refunded.

Stayed June 2014, travelled solo
Helpful?
3 Thank Ria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 reviews from our community

Traveller rating
    12
    7
    1
    2
    7
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1
2
12
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Any
English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2014

Absolutely Amazing guesthouse, the rooms are very comfortable and clean, they are air conditioned and also have fans.The owner is extremely helpful and will organise any excursions you wish to do. It is a 5 minute walk from everything but nice and quiet, I would recommend this place to everyone, i will definitely be coming back to stay in the future :)

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madblue201123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

Love it here,View - the owner is so friendly and very helpfull,my stay in Chiang Mai has been awsome ,so gratefull,trips / excursions can be arranged here aswell as vehicle hire,highly recomend this quiet,clean and comfortable accommadition to all

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Moatview Guesthouse

Property: The Moatview Guesthouse
Address: 7/9 Moonmuang Rd. T. Prasing, Chiang Mai 50000, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #525 of 826 Speciality Lodging in Chiang Mai
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Moatview Guesthouse 2*
Reservation Options:
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