Booked this hotel online and on arrival was told had to pay more as their were two of us (booked a double room). They then put us in the old building which was like living on a concrete slab with a bed. When I complained, and showed them the photos we based the booking on they moved us too the new building. Why not do that from the start? It always was the same receptionist who kept bumping up prices. For example, in the morning we arranged transport for the afternoon with the manager, but come the afternoon, the receptionist told use it would be 100 baht more expensive. By the way, the room in the new area was beautiful and spacious, but if they stopped trying to squeeze out a few extra baht and concentrated on a proving quality service, they would fare much better.
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- Also Known As:
- Mandala House Hotel Chiang Mai