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“Very nice hotel but needs more attentions to detail”

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Ratilanna Riverside Spa Resort Chiang Mai
Ranked #18 of 382 Hotels in Chiang Mai
Certificate of Excellence
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very nice hotel but needs more attentions to detail”
Reviewed 15 December 2012

Very nice hotel with nice rooms. Helpful staffs. Smooth check in / out; very good concierge service with a staff, named Kai.

We stayed in a Deluxe Suite for 4 days. Very nice river view.

Breakfast selection was OK, very standard hotel quality with some Western food and of course Thai food. But it will be better if they have all the fruits covered. Flies are all over them...

Location is good. A very short Tuk-tuk trip can bring you to most places.

This resort is definitely a very popular place for locals to hold wedding. There were 2 weddings during our 4 nights stay. The noise was bearable. Our room is partly facing the lawn where the wedding reception was held. The music didn't bother us too much as we could only hear a bit of it.

Just few things with the house-keeping that I think they need to improve:

1/ Since my husband and I were hoping to get a totally relaxed holiday, we spent most of our time in our room to chill out. We had the "do not disturb" light turned on constantly, and house-keeper would still ring our door bell and asked to clean our room... Errr... then what's the point of this "do not disturb" sign?

2/ After the house-keeper made up our room one day, they have forgotten to refill the shampoo and shower gel. We told the reception about this, the receptionist had made a call in front of me (I guess she was telling the house-keeper to refill the shower gel and shampoo) before we headed out to the Night Bazaar. We returned to the hotel after few hours and still not yet refilled... We had to call the reception again and got them delivered.

3/ Right after we checked in, the receptionist took us to our room and gave us a very brief tour. She said the house-keeper would light up the essential oil in the bathroom and living room and to put up an anti-mosquito device out on the balcony when they set the bed in the evening. But none of these were done during our stay...

4/ Tea bags refill... one day with 1 Jasmine and 2 Dajeeling; another day with no Jasmine and 2 Dajeeling... no standard on quantity?

I reckon all these are very minor but it would be even better if they can put more attention to these small details.

Room Tip: Try to pay a bit more money to get a Deluxe Suite if possible; while most Deluxe room is facing the...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsCHALL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
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English first
Orlando, Florida
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 9 December 2012

The Ratilanna Riverside Spa Resort is located in Chiang Mai about 2 minutes via tuk tuk from the Night Market. The Hotel is beautiful, has a great pool, delicious food, the rooms are big and comfortable (nice shower, separate tub, nice comfy bed and great pillows). The Staff are friendly and willing to help with anything you need. They have a Tour Desk (the Tour Desk guy has a bit of attitude unlike everyone else in the Hotel Staff, but he tries to be helpful). The pool is nice but need to improve chairs and cushions need to be replaced. Overall this place is nice, quiet and perfect for a relaxed holiday vacation. The front desk staff went above and beyond to make our stay great. Thanks!!!

Room Tip: Take a tuk tuk to the night market (2 mins from the Hotel). Also check out the Whole Earth Restauran...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DecoWorldTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton, Massachusetts
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 7 December 2012

My friend and I spent 3 nights at the Ratilanna as part of a tour group. We absolutely loved it. As other reviewers noted, it is not within easy walking distance from the night market but the hotel took us there in their van and we easily got a tuk-tuk to bring us back to the hotel. Our room was beautiful and very large. The bathroom was also huge and had a water feature next to the large tub. The sound of running water was very soothing. Our balcony and the day bed were large and very nice. The hotel areas are lovely...beautiful infinity pool next to the river, very pretty lobby, and a really pretty Buddhist temple. Staff is very nice and very accommodating. Breakfasts were very good. We had room service on the night we arrived and the food was excellent and maybe the best meal we had in Thailand.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annaram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 November 2012

Beautiful hotel with great views. The pool was fabulous and had a swim up bar. There were two weddings there within our 3 night stay. Little inconvenience as you felt guilty about swimming in the pool as the happy two said their vows. Other than that, the lobby got extremely quiet and dim by about 10pm making you feel like a rebel for getting in at 11pm. All in all, the rooms were fabulous with the bathrooms being the spectacular! Each has its own water feature, a huge tube, and a spacious glass door shower. Teak wood is everywhere which really classes up the joint. ;-) Beautiful campus and comfortable lodging. What else could you ask for?!

  • Stayed November 2012, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JonathanAnthes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
70 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 28 October 2012 via mobile

I stayed here for 3 nights and whilst it's not super close to the old city and night market area, it is a lovely cosy local hotel with generously sized rooms, big balconies with gorgeous daybeds and lovely helpful staff. Housekeeping left little Thai snacks by the bed every night which was thoughtful. A tuk tuk ride of around 10-15min will take you to the main city sights.

I think room choice is key here. My room was on the ground floor facing the pool. It is convenient as you don't have to wait for the lift, my room was to the right of the main entrance. But my balcony overlooked the pool and faced the walkway leading to the fitness centre and spa so it wasn't very private. Ask for a room on a higher floor and towards the river for a better view and more privacy.

The only negative for me, which is why the hotel doesn't get 5 stars, is its weak wifi signal. It was stronger at certain times of the day but overall pretty poor.

Stayed October 2012, travelled with friends
Helpful?
Thank missduhr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 October 2012

We recently stayed in Ratilanna Riverside Spa resort for my family in Oct. We have 13 persons travelling together and thus we need to book different rooms to cater us. We booked the Riverside Grand Suite (which is a double-storey building with private pool and garden) and a couple of deluxe rooms. The reservation is very responsive and cater to my special needs (as we need to communicate a lot via email before we arrive), the check-in process is smooth, the rooms are spacious, the swimming pool is nice and the service from the staff are also very tailor to our needs.

The concierge is helpful, he help us to arrange tour, and restaurant booking. The spa is also quite nice, thought not the top-ranking quality, but still ok.

The only shortcoming would be the choice of breakfast is not really great (as compared to 5-star hotels in Thailand), and sometimes it would be a bit noisy at night as our suite is very close to the bar which will have music till 11pm.

It all went very well until the end. As we have a large group, I purposely settle my payment the night before check-out to avoid hectic arrangement the other morning. I pay the balance and the other day, to my surprise, when they transfer me back to the airport, they asked the driver to ask us back because we have not settled our bill. It's really quite surprise to me!! Of course I stayed in the airport and they finally checked the details and clarified that the one who collect the payment at night has not calculated the last night room fee! It's really difficult for a guest to figure out and it's really odd, as if they find I have outstanding payment, they should have asked me to pay that before I left the lobby (we wait our different group members there for almost 15 mins before we depart)

Having said so, in general, the hotel is quite nice for family and the Riverside Grand Suite is really good for the group.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suet_Yu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 October 2012

Only stayed one night but it is a great hotel in this price range.

The location is beautiful upon the banks of the Ping river, nice pool with in-pool bar and great buffet breakfast in the morning. Staff is well trained and English level was overall good. The rooms are very spacious and we had a nice balcony with view on pool and river.

Interesting to know is that there are two free shuttles daily to the night bazaar at 6pm and 8pm which is very convenient.

I would recommend.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hans V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ratilanna Riverside Spa Resort Chiang Mai

Property: Ratilanna Riverside Spa Resort Chiang Mai
Address: 33 Chang Klan Road,Pa Daet, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#9 Spa Hotel in Chiang Mai
#11 Luxury Hotel in Chiang Mai
#12 Romantic Hotel in Chiang Mai
#15 Family Hotel in Chiang Mai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ratilanna Riverside Spa Resort Chiang Mai 5*
Number of rooms: 75
Official Description (provided by the hotel):
Nestled along the banks of the Mae Ping River, Ratilanna Riverside Spa Resort Chiang Mai captures the essence of the destination's Lanna ancestry that subtly appears in its architecture and interior decor. Ratilanna Riverside Spa Chiang Mai is only minutes from the airport and the city's popular night bazaar offering the ultimate indulgence of a five-star urban sanctuary ... more   less 
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Also Known As:
Ratilanna Riverside Spa Resort Chiang Mai Hotel Chiang Mai
Ratilanna Riverside Chiang Mai
Ratilanna Riverside Hotel Chiang Mai
Sofitel Chiang Mai

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