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“A beautiful place to stay”

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Ratilanna Riverside Spa Resort Chiang Mai
Ranked #19 of 389 Hotels in Chiang Mai
Certificate of Excellence
Reviewed 3 June 2014

Wow. Our family’s first time in Chiang Mai and our first visit to the Ratilanna. What a beautiful hotel. We stayed 4 nights and had huge adjoining rooms with our children. The rooms and bathrooms were beautifully decorated and very luxurious. The gardens were very well maintained and beautiful. The pool was warm but a great place to relax. Breakfasts were great, good variety and very fresh. The food at the restaurants was more expensive than food in town, but the quality was very good and service was great. Some great piano playing while dinner was being served. Located a little way out of town, but taxi fares aren’t that expensive. Not sure if this hotel is designed with children in mind, but the staff made sure the kids were welcome. This hotel is a thing of beauty located on the river. It has made me want to stay again. Thanks for an enjoyable stay.

  • Stayed: May 2014, travelled with family
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2  Thank VinnieGong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RatilannaCM, Front Office Manager at Ratilanna Riverside Spa Resort Chiang Mai, responded to this reviewResponded 15 June 2014

Dear Vinnie Gong,
We sincerely appreciate you taking the time to inform us of your recent experience in our hotel.
We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Ratilanna Riverside Spa Resort Chiangmai .

Best Regards
Bussakorn Pisutwanich
Front Office Manager

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219 - 225 of 783 reviews

Reviewed 30 May 2014

The Ratilanna is a favorite wedding reception venue among locals because the poolside garden overlooks the river. I would recommend the hotel's spa treatments. They have excellent service at reasonable prices. The spa sits next to the fitness center. Just lovely!

Room Tip: have a snack by the riverside restaurant after treatment
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  • Stayed: April 2014, travelled solo
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2  Thank NC78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RatilannaCM, Front Office Manager at Ratilanna Riverside Spa Resort Chiang Mai, responded to this reviewResponded 15 June 2014

Dear Sir/Madam
We would like to thank you for choosing to stay with Ratilanna Hotel and sharing your appreciation with us.
We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our Spa staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Hotel Name.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

This is a lovely Thai resort, with five star facilities, notably a beautiful poolside setting overlooking the river. Standard rooms are enormous, and there is no real need to upgrade.

Ratilanna occupies the middle ground between the smaller boutiques and the larger chains. That brings with it a certain amount of Thai charm, but occasionally some cluelessness and lack of customer appreciation. One example being the struggle I had to get an extension to my room check out time despite the hotel being nearly two thirds empty.

Stayed: May 2014, travelled with friends
2  Thank jamesPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RatilannaCM, Assistant Front Office Manager at Ratilanna Riverside Spa Resort Chiang Mai, responded to this reviewResponded 20 May 2014

Dear Mr. James,

Thank very much for talking to your recent stay at our hotel.
As per the hotel policy for check out time at 12:00 am and check in time 14:00 pm
Late check out 18:00 pm charge 50% and after 18:00 charge 1 night of the room rate.
Before we confirm the late check out to the client ,we have to check the room status 1day in advance and subject to the room available on the next day.

We would like to sincerely apologize for the inconvenience caused.

We hope to see you again in the future.

Best Regards
Bussakorn Pisutwanich
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

We stayed at this fabulous resort for 7 nights. The perfect place to stay for our first visit to Chiang Mai. From the moment we arrived to the end of our stay, all staff were extremely pleasant and always eager to assist. Our tastefully decorated suites (3026) + (3024) overlooked the pool area and river. The kids loved the Gym and steam room. The wife loved her massage. We all loved the pool. The gardens... just beautiful. And the food, a great choice from the buffet breakfast or dining in the restaurant...Location to the old city and night markets are just a short tuk tuk ride away. . Overall I was very impressed with the Ratilanna Riverside and will definitely stay again.

  • Stayed: April 2014, travelled with family
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Thank Trev04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RatilannaCM, Front Office Manager at Ratilanna Riverside Spa Resort Chiang Mai, responded to this reviewResponded 15 June 2014

Dear Vinnie Gong,
We sincerely appreciate you taking the time to inform us of your recent experience in our hotel.
We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Ratilanna Riverside Spa Resort Chiangmai .

Best Regards
Bussakorn Pisutwanich
Front Office Manager
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

We stayed in the Rati Lanna for 10 days. I unfortunately shattered my Patella (kneecap) and had surgery in Chiang Mai on Easter Saturday. We were able to extend our stay at the Rati Lanna while I was recovering after 4 days in hospital. The staff at this property went out of their way to help me. They supplied a wheelchair for me. All the staff by the pool, in the Restaurants, the Day Spa and in Reception were very kind. Our room and our sons room was very spacious and very comfortable. The pool is very spacious and has a wonderful swim-up bar. The Ratilanna is on the Ping River in the Old City and is a short taxi ride down to the night markets. The Duty Manager Mr Joseph Hayes and his staff had excellent customer service. I would highly recommend this hotel in beautiful Chiang Mai.

Room Tip: All rooms on all levels are quiet and spacious. We moved after extending our stay, from the 5th floo...
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  • Stayed: April 2014, travelled with family
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Thank happy105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

This is a fabulous luxury hotel in a great location on the river with a lot of traditional Thai character--just what you would want in Chiang Mai. The food was great, and the hotel in general was very relaxing for tourists and family. We have enjoyed playing by the pool and feeding the fish in the pond and really loved the massage/spa we did at the hotel.

Room Tip: Rooms were traditional and grand with beautiful decor, the grounds and pool areas were gorgeous, do...
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  • Stayed: May 2013, travelled as a couple
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Thank Sándor V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

I stayed in a suite here with my wife and 3 kids. The suite was very spacious and perfect for the entire family. The pool was great and overall I thought the resort was tastefully furnished, as good as any similar resort I've stayed at in Thailand. What really stood out was the service:

- The staff at the restaurant knew us by Day 2 and went out of their way to make our kids comfortable
- The reception people were extremely nice, providing us with airport dropoff at 4:30am, and even breakfast boxes that we did not have to ask for
- The housekeeping was good, responding immediately when the kids got their bedding dirty in the middle of the night

  • Stayed: April 2014, travelled with family
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1  Thank sucheng7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ratilanna Riverside Spa Resort Chiang Mai

Address: 33 Chang Klan Road,Pa Daet, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#9 Spa Hotel in Chiang Mai
#12 Romantic Hotel in Chiang Mai
#13 Luxury Hotel in Chiang Mai
#15 Family Hotel in Chiang Mai
Price Range: £127 - £306 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ratilanna Riverside Spa Resort Chiang Mai 5*
Number of rooms: 75
Official Description (provided by the hotel):
Nestled along the banks of the Mae Ping River, Ratilanna Riverside Spa Resort Chiang Mai captures the essence of the destination's Lanna ancestry that subtly appears in its architecture and interior decor. Ratilanna Riverside Spa Chiang Mai is only minutes from the airport and the city's popular night bazaar offering the ultimate indulgence of a five-star urban sanctuary ... more   less 
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Also Known As:
Ratilanna Riverside Spa Resort Chiang Mai Hotel Chiang Mai
Ratilanna Riverside Chiang Mai
Ratilanna Riverside Hotel Chiang Mai
Sofitel Chiang Mai

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