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Shangri-La Hotel, Chiang Mai
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Reviews (2,172)
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1,415
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Show reviews that mention
All reviewshorizon clubkad cafechi spanight marketpremier roompool staffpool areathe executive loungeclub roomconcierge servicemain restaurantbeautiful hotelour honeymoonold citybuffet breakfasttuk tukrooms are large
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1,182 - 1,187 of 2,172 reviews
Reviewed 16 December 2013

Located just outside the night markets, yet has a very secluded feel with great views of the mountains.Hotel is beautifully appointed, couldn't think of anything missing. Staff was welcoming and most helpful with all our needs. Spa was world class. Would highly recommend to any traveller.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with shangri-la.com
Thank tpjplyma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 29 December 2013

Dear tpjplyma,

Thank you so much for writting a review on your recent stay with us.

We are glad that you have enjoyed the hotel facilities, its suoperb locationa nd the service rendered by the team.

We are also happy to learned that your experience in our CHi The Spa was a memorable and renewing one.

We will definitely share this with the team and celebrate it this achievements.

Thank you once again and we look forward in welcming you back to The Shangri-la Hotel Chiang Mai.

Azmi Kamsari

Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2013

Prestigious and luxurious are fitting. The rooms are dashing! With an ante room 2 bathroom, 1 bedroom suite they are amazing! The numbering is off on the rooms but a bit peculiar of the place. The service is mint condition. Was part of an indian wedding staying here, the lawn was converted into a thai/indian melange of some sort, it was spectacular! The food was divine! The duck and sushi are fresh and by far the best quality I have tasted in years. If it's in your budget and you want luxury while in Chiang Mai - its the way to go, but make sure to leave the hotel to see the city!!!

  • Stayed: November 2013, travelled with friends
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Thank anabellepaulino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 29 December 2013

Dear Annabellepaulino

Thank you so much for your review on your recent stay with us.

It is very inspiring and motivating to read comments from a satisfied customer like your goodself in aprticular the facilities of the the hotel rooms, the services by the team and the food and beverage offerings that you have enjoyed.

We will definitely sahre this with all the team and celebrate this together.

Looking forward in welcoming you back again to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2013

good location , very good service & delux room .....is......great !!!! breakfast : not bad , made for japan's peopel , i dont have lot of choices , they are happy : (Japan's peopel), but shangrila its good .....i like swimming pool , spa is verrrrry expensive !!!? room is very clean & big , bathroom also big ....

Room Tip: only rooms with garden view is very quiet & very nice .....i love it
  • Stayed: November 2013, travelled solo
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Thank barmak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 29 December 2013

Dear barmak,

Thank you for taking the time to write a revies on your rcent stay with us. We are glad that you have enjoyed your recent stay with us and thank you for your kind words on the hotel facilities and the services rendered by the team.

We took note on the comments on the food variety for breakfast and the pricing of our Chi The Spa and will share this with the relevant department heads for further actions.

Thank you once again and we look forward in welcoming you back again to The SHangri-la Hotel Chiang Mai.

Azmi Kamsari
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013

the hotel has one of the best for "mass" convention conference service but not good for typical hotel service which business or pleasure visitor should experience. Staff provided service with poor attitude.
Location is more centre (near night bazaar) but also near all those hooker area. Hotel does not allow appreciation for the great weather in Chiangmai.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with shangri-la.com
Thank TKthailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

Six of us stayed here for a long weekend over Loy Krathong and it was excellent.We had access to the Horizon club for breakfast and cocktail hour and it was great.George in the Horizon club made it extra special with a cheerful check in to amazing and hot Cafe Mochas and his bubbly lovable personality.
Swimming pool was very nice and the Loy Krathong dinner was exceptional and fun.I made a mistake with the booking and only realised at attending I had forgotten two of our outside guests.Without blinking (or rolling ) a eye the staff carried over a table and joined it to ours and instantly saved my bacon (phew).That is what makes a good hotel a great hotel.I can see the shangri la brand name is carried with pride by the staff and management.I highly recommend this hotel and its wonderful staff.

  • Stayed: November 2013, travelled with family
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1  Thank lindsay56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Resident Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 15 December 2013

Dear Linsay56

Thank you so much for taking the time to write a review on your recent stay with us at The Shangri-la Hotel Chiang Mai.

We are glad that you and your family have enjoyed your stay.

We thank you for your kind and inspiring words on the services provided and in particular of one of our staff George at the Horizon CLub Lounge.

We are also delighted that you have enjoyed the Loy Krathong dinner by the pool that we have organised and hopefully you flew the lanterns too.

We look forward in welcoming to back to The Shangrila Hotel Chiang Mai.

SIncerely

Azmi Kamsari
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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