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Shangri-La Hotel, Chiang Mai
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Reviews (2,155)
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1,019 - 1,024 of 2,155 reviews
Reviewed 2 June 2014

We stayed at Shangri la on our visit to Thailand and the rooms were excellent . one of the finest hotels i have ever stayed and the 5 star experience was great!. it is in great location and the food was excellent as well. both breakfast and continental dinner. will definitely return to this in the future.

  • Stayed: August 2013, travelled with friends
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Thank InvincibleKP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

We spent 5 days In the Shangri La hotel in Chiang Mai. The hotel lobby is actually quite beautiful and somethign you would expect from the Shangri-La group. Service is very polite and friendly.

The hotel is only two blocks walk from the night markets, which apparently are fabulous. Unfortunately we missed out on this privilege as a military coup was enforced which included a 10pm curfew. So we spent our evenings in the hotel lobby bar. They carry a very limited selection on Whiskeys and Champagne.. and prices are not cheap.

We asked the hotel to give us a price on a private car and driver for the day. We were quoted 6000 baht.. which again is a silly price. We found an amazing driver by ourselves. He had a brand new camery with tinted windows. He drove us to the hot springs, a cave our hotel and then airport for 1500 baht.

Food is very limited for anyone with special dietary requirements. If you are vegan, don't bother eating in the hotel. There is an AMAZING and very new vegan/vegetarian restaurant around the corner. See my other reviews.

Visited the day spa. Was absolutely beautiful. I spent 3 1/2 hours getting a massage and facial. Of course, you will expect to pay more the the hotel day spa.. when next door out on the street will be a fraction of the price. I actually don't mind paying more as it was set in a tranquil setting. In fact, better than most upmarket spas in Sydney, Australia.

Beds are very hard and pillows are very soft.

Gym has a good variety of weight lifting machines and some cardio equipment. Enough to get a good workout each morning.

Room Tip: Get a pool facing room
  • Stayed: May 2014, travelled on business
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1  Thank EmilyFijiLomani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

I stayed at the Shangri-La recently for 7 nights. This is an excellent hotel, service was first class with very friendly staff. Breakfast in the Kad Café was superb, the quality of food was very good with plenty of choice. The hotel Manager excelled himself in the way he dealt with guests when there was an earthquake in Chiang Rai. We were all evacuated to the swimming pool area, supplied with drinks and the Manager kept us fully informed while engineers safety checked the building. A special thanks to Sukorjong/Kae, customer services for the upgrade to room with Jacuzzi and her kind and friendly nature throughout our stay.
This is an excellent run hotel which I would recommend to any guests thinking of booking.
Douglas & Pat. United Kingdom

  • Stayed: May 2014, travelled as a couple
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1  Thank Douglas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

Hotel staff was great, service was good, food was good. The tours arranged in the hotel were not over priced. Room was very good, even got upgraded. Paid attention to client needs. Nice feel to the hotel. Overall excellent and will surely recommend and revisit.

  • Stayed: April 2014, travelled as a couple
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1  Thank Thadanim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 27 May 2014

Dear Thadanim

Thank you so much for taking the time to write a reviw on your recent stay with us.

We are glad that you had an excellent stay with us and we would also like to take this opportunity to thank you for your kind and inspirational words on the services rendered by our team, the quality of the food and the value for money tour packages that we are offering.

We will definitely share this with the team and celebrate.

Thank you once again and we look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

Shangri-La is Shangri-La ! Wherever you go they maintain their standard, Its Class Apart ! This hotel is located in the city and is very welcoming to all its guests. In a city like Chiang Mai this is a perfect hotel to stay in ! It has amazing Thai food too !

Room Tip: Prefer a City View Room and on a higher floor !
  • Stayed: March 2014, travelled on business
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1  Thank KaivalPatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 27 May 2014

Dear KaivalPatel

Thank you for taking the time to write a review on your recent stay with us.

We are delighted to learn that you had a perfecet stay with us and thank you for your kind words on the services, superb location and food quality in particular Thai cuisine.

We look forward in welcoming you back in the near future.

Sincerely

Azmi Kamsari
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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