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“Sensational !!!”

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Shangri-La Hotel, Chiang Mai
Ranked #20 of 388 Hotels in Chiang Mai
Certificate of Excellence
Reviewed 17 July 2014

my wife and I stayed here for 3 nights in July after travelling to Penang and Phuket. We wanted something a little better than a resort style stay so chose this. We booked a transfer from the Airport and were greeted by a Bus Boy and Chauffeur with cold drinks, cool towels and free wi-fi in the car, and once we arrived, went through a pleasant check-in, only to be offered an upgrade to their Horizon Club (as we didn't book the room with breakfast) for what we considered minimal cost. This was to include breakfast and access to the club lounge (Free drinks and nibbles between 5.30-7.30, and refreshments/coffee at other times until 11pm). The hotel is very spacious, and the rooms spotless, lots of storage space for clothes etc. Staff are extremely friendly and helpful at all times, especially the staff in the Horizon Club lounge. We have stayed in several Resorts/Hotels in Thailand and this has to have the best Breakfast by far of all we have experienced (in fact all the food was amazing, compliments the the chefs !!). The pool is really good, comfortable lounges, free iced water when you arrive; there is a shallow and deep section, constantly watched by a lifeguard (good for the kiddies). There are several choices for food around the area if you want local food (local market every night 5 minutes walk or town is 10 minutes away by taxi or tuk tuk) and there is a buffet offered by the Hotel every night. We had the most wonderful stay here, the attention to detail and friendliness of the staff made it fantastic, even down to getting the housekeeping, who neatened our room and turned down the bed in the evening when we went for drinks in the club lounge. I would highly recommend the Hotel to couples and even families as all are catered for. We will definitely be staying here again.

  • Stayed: July 2014, travelled as a couple
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2  Thank Robkraus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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903 - 909 of 2,039 reviews

Reviewed 15 July 2014

this hotel has everything. Had a perfect stay. Got a better room when we complained about the extra bed. The only problem in this hotel is :if you order an extra bed .This is not suitable for an adult but good enough for a child.We got the problem in both rooms

Room Tip: extra bed is very poor
  • Stayed: July 2014, travelled with family
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Review collected in partnership with shangri-la.com
Thank Gerrit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

The hotel has prepared all my needs for my baby before my arrival. Everything including the services are excellent. The only thing that I would suggest is to add a Thai restaurant inside the hotel. Highly recommended.

Room Tip: I have chosen a package from the hotel website which is a very good deal !!
  • Stayed: July 2014, travelled with family
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Review collected in partnership with shangri-la.com
Thank rwmleung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

This hotel is amazing. It's so beautiful it takes you breath away. The surrounding area is not the best, at least when we went there was a lot of construction outside of it, but you could not hear a thing, you could just see it outside the window. We stayed here for a part of our honeymoon and they went above and beyond preparing the room for the day when we arrived. Everything was stunning, covered in roses, they drew a bath again with roses, bottles of champagne, truffles and a basket filled with exotic fruits. Their breakfast - included in the room price is by far the best we had in Thailand. Their executive lounge is also wonderful. You literally don't have to eat dinner, you can just go up there have a bunch of drinks and appetizers and call it dinner. The pool is beautiful and the staff is extremely friendly and helpful.

  • Stayed: July 2014, travelled as a couple
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Thank Rozhaja D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 14 July 2014

Dear Rozhaja D

Thank you for taking the time to write a review on your recent stay with us.

We are glad that overall you had an excellent stay with us and we thank you for your kind words on the Horizon Club offerings during happy hour and our breakfast buffet. We would also like to thank you for your inspiring feedback on the frienliness and helpfulness of our team during your stay, we will definitely celebrate this together.

Thank you once again and we look forward in welcoming you agin to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

We had a very pleasant stay. The staff are attentive and helpful. The room is clean and comfortable. The hotel pool is nice. The location is slightly out of the busy part of town, but its just nice, the area is not too busy and touristy.

  • Stayed: May 2014, travelled as a couple
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Thank Sqchat80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 14 July 2014

Dear Sqchat80,

Thank you so much for taking the time to write us a review on your recent stay at The Shangri-la Hotel Chiang Mai.

It is inspiring to hear that you had a great time with us and thank you for your kind feedback on our services, our superb centralized location, comfortable and clean room and the pool facility.

We look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

My first visit to Chiang Mai made it beautiful as I chose the right hotel. My stay their was extremely comfortable in very clean bathroom, spacious and tastefully decorated room. The staff was very attentive and forthcoming. The location was perfect and I recommend this property to families, singles and couples.

Room Tip: The rooms with the front view are good since you can see the the entire hills surrounding Chiang Mai
  • Stayed: August 2013, travelled as a couple
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Thank superchip1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 14 July 2014

Dear Superchip1968

We are glad that you had an excellent stay with us and thank you for your kind words on the servics provided by our team, cleanliness and spcaiousness of our rooms and not forgetting our great location within the centralised Chiang Mai.

We look forward in welcoming you back again to The Shangri-la Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014 via mobile

Second time at hotel. Amazing service and stunning pool. Staff go out of their way to make you feel welcome. The lovely signature smell from the moment you enter the hotel. Staff in the horizon club even remembered my choice of coffee although I was only there for a few days. Rooms are nice but could be updated.

  • Stayed: June 2014
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Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 14 July 2014

Dear JosephL

Thank you very much for taking the time to write a review on your recent stay with us.

We are glad that once again you had anexcellent stay with us and we thank you for your kind feeback on the services rendered by the team and the swimming pool facility.

We will definitely share this with the team and we look forward again in the future in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
#13 Luxury Hotel in Chiang Mai
Price Range: £97 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 277
Official Description (provided by the hotel):
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 
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Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La

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