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“a wonderful holiday”

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Shangri-La Hotel, Chiang Mai
Ranked #19 of 383 Hotels in Chiang Mai
Certificate of Excellence
Rickmansworth, United Kingdom
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“a wonderful holiday”
Reviewed 5 August 2014

such a beautiful hotel and such friendly staff i had a wonderful stay here and would love to come again.the hotel was always spotlessly clean and the food was always fresh ,i just could not find a fault in anything,i made for a wonderful holiday i will never forget,thank you

  • Stayed April 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Jimsargeant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,002 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (444)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 August 2014 via mobile

Great rooms with a good view. Outstanding concierge service, helped with efficient and low cost local transportation to city and sights. Good food. Very good spa. Good location 15 mins from airport and walk away from night market. We were there with our kids 6 and 8 years old. Felt at home. This is an excellent hotel.

Stayed July 2014, travelled with family
Helpful?
1 Thank Wanderey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2014

Stayed there for 4 nights and they experience was wonderful. The pool is very nice and the pool attendants are very polite and friendly. Room is ok but the toilet looks a bit old. Anyway, I will definitely choose Shangri-La Hotel, Chiang Mai again.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank erh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macau, China
Level 5 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 August 2014

It is 8-10 minutes walk to the Night Market, location-wise is fine for someone who prefers quiet but slightly close to the busy areas. Indeed, some people will find Le Merixxxx better located as it is surrounded by restaurants and bars, but for us who travel with seniors and kids, we would choose Shangri-la.

Rooms are big enough to accommodate a family of three or even four (with young kids), very clean and tidy. Bathroom with shower as well as tub. We did not upgrade to Horizon Club but over all services are good with good varieties for breakfast buffet. As we stay for over three nights, the hotel gave us a free dinner (BBQ buffet), and even if you want to give it a try but not staying over 3 nights, you can pay for just 688 baht + services charge, which I think is quite a good deal.

Pool is good. There is a small pool for young kids. Free drinking ice water is served which I think is a quite attentive free service offered. Life guard on site.

Some of the areas during evening are quiet and empty maybe because it was a low season while we stayed.

Staff are friendly and helpful and able to communicate is great English.

ps - there is only a small pizza restaurant in front of the hotel, try to walk to night market for more restaurants.

Room Tip: Even if you do not want to upgrade to Horizon Club, you can still ask if you can have a room facing...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sasa2708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 July 2014

I stayed here for 7 days as part of my birthday holiday. Hotel transfer from the airport was a smooth 15 minute drive. Arriving at the hotel, I was welcomed by Joy who did my check in and escorted me to my room on the 12th floor. I preferred a smoking room but the room assigned to me was not. I came back to Joy asking if she can move me to a smoking room for it is an inconvenience to go down just to have a ciggy and she did moved me to the 9th floor (no room available on the Horizon Club floor - I don't mind at all as long as it is a smoking room) and even upgraded my room to a premier room - with a living room area and a day bed! BOOM! I was very impressed and thankful for her fast action to my request. Staff at the Horizon Club Lounge were friendly and courteous. They made me feel really welcome and always asking how's my day been. Thanks to Da and Dear! The concierge - San, Chokdee - was very knowledgeable and helpful about the tours I booked with for my stay in Chiang Mai. Very nice people and always smiling and greet you when they see you. I have to say the only Shangri -La Hotel I've stayed in where I met managers - Kattika, Kae and Rin (not sure of her name sorry) and even the Director of Food and Beverages, Mr. Heigo. They love to have a chat with the guests and ask them if there are areas for improvement. It was a great and fantastic seven days! The location is perfect! The buffet breakfast, room service and the food in the Horizon Club Lounge were delicious! The service and staff are the highlight of my stay in Shangri-La Hotel, Chiang Mai. Kobkhun krap! I'll definitely be back!

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank njcesguerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, 4 August 2014
Dear Cancer1007

Thank you for taking the time to write a review on your recent stay with us.

We are glad that you had an excellent stay with us and thank you for your kind words on the facilities and rooms, in particular your inspirational words for Ms Joy, Mr SAn, Miss Kitiya, Mr Heigo and Mr Chokdee on the services rendered to you.

We will definitely celebrate this with the team and we look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shah Alam, Malaysia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

Great location. Easily accessible to places of interest, shops and eating place. Fantastic service and excellent facility. Highly recommended for family vacation. A quiet and peaceful hotel in the middle of the city.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Jac919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, 4 August 2014
Dear Jac919

Thank you for writing us a review on your recent stay at The Shangri-la Hotel Chiang Mai.

We are glad to learn that you had a great stay with us and we thank you for your kind review regarding our superb location, services and facilities.

We look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari]
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 30 July 2014

Everything about this hotel from the people, service, room and help was exceptional - I couldn't have asked for a better experience Assistance with tours, transport and things to do was very forthcoming. English language was good generally also.

Room Tip: Didn't need to bring power adapter converters - Room has universal power plugs so phone, Ipad et...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Cara E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, 4 August 2014
Dear Cara E

Thank you so much for taking the time to write a review on your recent stay with us, we are glad that you had a wonderful stay at The Shangri-la Hotel Chiang Mai.

We would like to take this opportunity to thank you also on your kind words on the services rendered by the team, our locaton and facilities and we look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Chiang Mai

Property: Shangri-La Hotel, Chiang Mai
Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#12 Luxury Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 277
Official Description (provided by the hotel):
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 
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Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La

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