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Shangri-La Hotel, Chiang Mai
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Reviews (2,172)
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Reviewed 3 September 2010

There is not a lot to say that other reviews have not said it. The hotel was great, beautiful room, amazing swimming pool, and very friendly staff. As we were on room only basis, we ate in the nearby restaurants. There is a great restaurant in the night market which is located very near the hotel. I have been to many Shangri-La and Traders and I have not had a single serious complaint. Fully recommend this hotel. The internet that the hotel provides in the business centre is not free and it is extremely slow, so it is better to bring your own if you need to use it frequently.

  • Stayed: August 2010
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1  Thank anastasiaEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCMcomms, Assistant Communications Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 29 October 2010

“We would like to thank you for the kind compliments. It is certainly a pleasure to learn that you had an exceptional stay and experience at our hotel. We look forward to welcome you back to Shangri-La Hotel, Chiang Mai”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2010

Booked the Shangri-la having stayed in a number of their other hotels in the last couple of years. The hotel is a short taxi ride from the airport and we were quickly checked in and shown to our rooms.

The rooms were fine but looked old fashioned with a lot of gold and dark wood. All a bit too much. Perhaps what you would expect in a Chinese "5 star" hotel but I would have expected Shangri-la to target their hotel in such a tourist spot as Chiang Mai more towards what international visitors expect of a modern 5 star hotel.

There was free wired broadband in the room but no WIFI. Apparently the hotel offered WIFI in the coffee shop in the lobby if you bought a drink! I continue to be amazed that some supposedly 5 star hotels think that this is acceptable. Leave your iPad at home if you're planning to visit this place...

Use the gym once we had found it. It is very hidden away in the basement without proper signs and down at the end of a long corridor. The girl on reception at the gym was unfriendly and didn't speak any English which I found odd. Surely the hotel management don't expect that all guests will speak Thai to the staff? The gym was adequate but nothing special. Compared to the size of the hotel it seemed a bit cramped. We would have tried out the sauna/steam room/hot tub in the male changing rooms but they were being cleaned by a contigent of female staff. Surely the hotel could either schedule cleaning after the gym is closed or use male staff. We went back to our rooms to shower and change instead.

We then tried out the hotel swimming pool which oddly cannot be reached from the gym or the changing rooms without walking through the lower lobby which is the entrance to all the function suites. Not an ideal place to walk through from the changing rooms in swim suits when there are large groups of business people in suits milling around outside the function rooms! A very strange layout... The pool is very large and clean with plenty of sunloungers. Disappointingly there was no sign of any bar or food service around the pool area which seemed a shame.

We walked in to the center of Chiang Mai to the night market which is only 10 minutes from the hotel. The immediate area surrounding the hotel isn't very attractive as its just a suburban area with convenience stores and a few coffee shops. We weren't very impressed with the nightmarket which we thought had been very over-hyped in the tourist literature. Most of the goods seemed to be fake designer t-shirts or underwear with a few products which were supposed to be locally made. We didn't see anyone who looked local shopping there so think this must be something staged for the tourists. Problem was there were very few tourists in town so the market was extremely quiet!

Found a couple of restaurants for some food and drink but our overall of central Chiang Mai was that it was nothing special and frankly a let down after all the hype we had heard about the place!

  • Stayed: August 2010, travelled with friends
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2  Thank JJimBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCMcomms, Assistant Communications Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 3 September 2010

“We would like to thank you for the kind compliments. It is certainly a pleasure to learn that you had an exceptional stay and experience at our hotel. We look forward to welcome you back to Shangri-La Hotel, Chiang Mai”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2010

This is a very beautiful piece of property. It is actually a medium-size hotel, though it has a grand and cavernous lobby and public areas. The style, colours and design are classic pan-Asian -- using a variety of clear and contrasting colours. It is bold but elegant, modern but heavy on traditional features. Room was of good size and feature every desired amenity. Bed was extremely comfortable -- really meant for sleeping. The health club and pool were very good and beautiful. However, they are separated by a large distance, which is not logical. In fact the pool is very far out of the hotel. And the entrance to the health club is hidden behind some shops. All in all, the design of Level 1 , where these are located, is not logical. Breakfast buffet was a feast with everything one can ever want. The staff, especially the restaurant and house-keeping staff, were extremely gracious. Requests and minor problems in the room were attended to very quickly. My main problem was with the reception. Arriving at 2.30 pm, they said no room was available, even though the check-out time was supposed to be 12 noon. I had to wait more than half-an-hour to get my room. In fact the reception often seemed chaotic, like the staff are having trouble coping with so many guests and reservations. To their credit, I was given a free orange juice at the lobby lounge while waiting for my room. Another problem was there are no computers one can use without charge in the hotel. This hotel seems big on the functions and events -- so there are many Thai executives staying, apart from foreign tourists. Location-wise it is a bit too far from the Night Bazaar and tourist street markets. One needs transportation unless you love walking through the polluted roads.

  • Stayed: August 2010, travelled solo
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1  Thank FMoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCMcomms, Assistant Communications Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 3 September 2010

“We would like to thank you for the kind compliments. It is certainly a pleasure to learn that you had an exceptional stay and experience at our hotel. We look forward to welcome you back to Shangri-La Hotel, Chiang Mai”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2010

the hotel was rather quiet at this time of the month as it's a low season here in the city. according to them the peak is from oct till march. i feel more like in a resort stayin here as compare to other shangri la's city located hotel. not too far from the interesting night bazaar (about 10 minutes walk) and plenty of restaurants and decent massage parlours available nearby. hotel staff was friendly and helpful and most of the time they will greet you with a "wai" when met. mean time the quality of room was good and clean though the wood furnishing could be better maintained. i love the glass partition of the bathroom where i could watch the tv while relaxing in the tub.

  • Stayed: August 2010, travelled as a couple
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Thank malaichai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCMcomms, Assistant Communications Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 3 September 2010

“We would like to thank you for the kind compliments. It is certainly a pleasure to learn that you had an exceptional stay and experience at our hotel. We look forward to welcome you back to Shangri-La Hotel, Chiang Mai”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2010

Shangri-La Chiang Mai is something different form Shangri-La Bangkok and it perfectly reflects the beautiful atmosphere you can easily access when you are staying in Chiang Mai. You have then to change your perspective while looking at it coming from Shangri-La Bangkok: even if you will not find any more those sumptuous luxury amenities you will definitely get stunned about the staff hospitality and top level services you are surrounded by. It is just that much smooth, relaxing and enjoyable staying at Shangri-La Chiang Mai that we extended our first staying by one extra night. After some days spent in Krabi we missed that much Chiang Mai and Shangri-La Chiang Mai that we decided to take a plane back and to spend there our last 2 nights, and so we did: I guess it is more self explicative than other in-depth review I’ve done before!

Lobby, rooms restaurants etc are very nice (we stayed in a swimming pool facing deluxe) and rooms are very spacious and very quite and silent, but what it is worthy to mention is the beautiful swimming pool and over all the “Chi” spa that is a breathtaking experience that you will not miss if you are there, even better than the one in Shangri-La Bangkok.The location is very good since it is possible to reach the city centre and the night market by walking. Anyway just outside the hotel entrance you will always find any kind of transportation you may need: collective taxi, private taxi and tuk tuks. It also worthy to mention that during the low season (we stayed there in mid/end of august) even the rates are really a deal. Concierge service is very good and trustable: with almost no advice they’ve got us a tour to Chiang Rai and golden triangle tailored upon our needs at a very cheap price with a very well organized tour operator; you have just to ask for!! During our second visit at the hotel we have also tried the in room dining service and we were really surprise about the quality of food and service provided: a table perfectly set with deliciously table cloth was provided and you can choose your food among a huge range of several dishes.

We have also enjoyed spend some time with Sean, the nice guy who is managing Tiki Thai Arts shop inside the hotel, where we bought a beautiful masterpiece; you can easily find there several beautiful masterpieces from local woodcarving artists or get everything you can imagine wood-carved just for you. Even if you don’t come up with any purchase you will always get some good directions for your staying in Chiang Mai (restaurants, places to visit, etc) from Sean.

If are planning to go to Thailand, don’t miss Chiang Mai and Chiang Mai Shangri-La hotel.

  • Stayed: August 2010, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pnini00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLCMcomms, Assistant Communications Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 3 September 2010

“Thank you for the kind compliments. We have acknowledged and noted on your comments earlier. We look forward to welcome you back to Shangri-La Hotel, Chiang Mai”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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