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Kantary Hills, Chiang Mai
Ranked #27 of 402 Hotels in Chiang Mai
Certificate of Excellence
Reviewed 23 August 2013

After staying at Bangkok's Cape House, a sister hotel chain of Kantary Hills, I had high expectations of KH but my experience with it is a bit of a letdown (room 1427; check-in on August 13th).

Service: We arrived after 3:00 PM and had to wait for more than 20 minutes to check in. The front desk could have been more helpful if the staff wasn't so busy answering the phone. Having said this, I have to compliment KH's flawless concierge services.

Room: Our en suite two bedrooms were spacious, but the decor was rather bland for a vacation. The interior design had a somewhat modern "zen" feel that wasn't very inviting.

Food: Breakfast was a disaster. It was clear the array of breakfast buffet was meant to accommodate both Asian and Western taste buds, but unfortunately very few items were tasty.... overcooked veggies and coffee/miso soup that tasted like flavored water, just to name a few. Food presentation and the setup of food stations gave a dismal vibe. Also, the selection of refreshments at the Executive Lounge was very limited.

KH should be good for business purposes, but it may not be the best choice for a vacation.

  • Stayed: August 2013, travelled with family
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Thank zermatt2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 29 August 2013

The Kantary Hills, Chiang Mai, thanks you for giving us your thoughts on your recent stay with us. Your comments have been noted and shared with our team in our continuing effort to improve our operations so all of our guests have enjoyable and pleasant stays with us all the time. Your compliments have been shared with the Concierge service. Your feedback has been appreciated. Thank you.

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380 - 386 of 776 reviews

Reviewed 18 August 2013

We stayed at Kantary for a brief visit to Chiang Mai and the hotel was very good overall. The staff are excellent: friendly and helpful. The hotel is a little off the beaten track but using the red taxis is a cheap and easy way to get around. We did one tuk tuk journey and that was enough unless you are feeling adventurous! The room, a deluxe, was a good size but quite dark and a little damp which we did mention to the staff. The breakfast was very good with a wide selection of Thai and other foods. We ate at the restaurant one evening and the food was excellent and accompanied by a talented guitarist. We would recommend this hotel for couples who want to explore the city. The night market is good fun and the city quite a nice place to spend an afternoon.

  • Stayed: August 2013
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1  Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 23 August 2013

The Kantary Hills, Chiang Mai, is pleased to have your informative feedback and to know your recent stay with us was enjoyable and pleasant with good service from our attentive, friendly and helpful staff. Thanks for your recommendation of a location from which to explore the City of Chiang Mai and surrounding area. We hope to see and serve you again soon.

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Reviewed 9 August 2013

The hotel is really nice and clean. Everything you want as a tourist.
Breakfast is excellent, nothing bad to say about it.

The BIG problem is the staff, really not nice.
You ask for something in the lobby and no one smiles!!!
no courtesy!

The other thing I DONT UNDERSTAND is why the bigger and better the hotel, the worst the internet service they give.

They charge you for wifi in room. (20 usd per day.... for one device!!!!!)
The only choice they gave you was to use the lobby wifi.

I traveled through Cambodia, Indonesia and Thailand, and every hotel had free wifi in rooms.
If you are paying a reasonable price, for me, wifi in room is a MUST.

  • Stayed: July 2013, travelled with family
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Thank Camila G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 13 August 2013

The Kantary Hills, Chiang Mai, appreciates the time you have taken to provide feedback on your recent stay with us in which we have shared with our management team. We would also like to apologise for failing to meet your expectations in certain areas.

Our lobby staff have been briefed and training has been carried out to ensure that our guests are always welcomed with a smile which is what our guests here at the Kantary Hills Chiang Mai have become accustomed too.

To clarify, we offer free WiFi in all public areas of the hotel including the lobby, executive lounge, restaurant, bar, fitness centre and swimming pool. Our charge for in room connection is 150 Baht per day (approximately US$ 5) and our weekly in room WiFi package is 642 Baht (approximately US$ 20).

We would like to thank you for your positive comments and we are very pleased to know that you think our hotel has “Everything you want as a tourist”. We hope to have the opportunity to welcome you back in the future.

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Reviewed 6 August 2013 via mobile

As a regular traveller I must say the experience here has been somewhat shocking.

The rooms are nice and the location is great - the gym and pool facilities are also lovely, but the service training really lets this place down.

On check-in we had a really bizarre experience with both staff multi-tasking and barely giving us any attention. She answered 3 phone calls in the midst of attending to us, changed money for someone and was speaking to her colleague on matters clearly unrelated to us. And she told us we had to wait for a room - even though we were checking in at 430pm. On further probing, her male colleague said okay a room is now available.

In the evening we asked for a pair of toothbrush/toothpaste + shower cap which is a standard for any hotel of this pedigree. The series of events was really interesting. First, the guy from housekeeping said "ok" then asked the receptionist to call us back to clarify. They asked us to check in our kitchen cabinets - which no high quality hotel wld ever ask of their guests - but we did. Obviously the toiletries were not there, so we said so. To which the staff asked "Are you sure?". Then the housekeeping attendant arrives with shower caps but no toothbrush or toothpaste. He says the hotel does not provide this.

We call reception again and he says "we are a serviced apartment not a hotel, so we do not provide toothbrush". I strongly urge kantary hills hotel and services apartment to change its name then. This is a BASIC amenity for any decent hotel.

The final straw was when another staff showed up with some toothpicks as an alternative. I couldn't help but laugh in despair before closing the door.

  • Stayed: August 2013
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Thank JUJW82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 9 August 2013

The Kantary Hills, Chiang Mai, thanks you for your feedback and apologises for not meeting your expectations during your recent stay with us. Your experience has been shared with our team. Our ongoing staff training programme will continue with an emphasis on English training and customer service for all departments. Thank you for your feedback.

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Reviewed 6 August 2013

We have 2 rooms at this hotel which are in the new block. Very spacious with kitchen area and well equipped. The location is fine we are are for 3 days and the everything is close by. Service is very good and the hotel has a good reputation. I recommend using travel hub for any excursions they have been excellent nothing is too much trouble and it is excellent value for money. A great place to base yourself for seeing the wonderful area of Chiang Mai.

  • Stayed: August 2013
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1  Thank Gary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 9 August 2013

The Kantary Hills, Chiang Mai, appreciates your choice of staying with us as a base from which to see the Chiang Mai area. Thank you for your positive review.

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Reviewed 6 August 2013

The hotel is set back from the main busy streets of chiang mai and had a nice quiet feel. There wrre lots of coffee shops and bars close by but not many restaurants. We had a great room with a washing machine which useful. Staff helpful and restaurant service good (breakfast coffee terrible!) There is also nice attached shop/cafe with smazing honey cake - try it!
There was a bit of plane noise at the pool. Maybe this hotel is good for a business trip or short vacation but not long holiday.

  • Stayed: July 2013, travelled as a couple
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1  Thank jan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 9 August 2013

The Kantary Hills, Chiang Mai, thanks you for your informative feedback and looks forward to seeing and serving you again.

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Reviewed 30 July 2013

This hotel is located West of the old city in the Nimmanhaemin district, where there are lots of coffee shops, eateries and nice boutiques to wander around. From here it takes about 20 minutes to get to the old part of town due to the choking traffic. Our room had a kitchenette and combined lounge and bedroom and a nice-sized bathroom. The rrom was modern and well-equipped except for no iron & board which is odd for a serviced place (they do have an ironing room elsewhere). Our room overlooked a very large carpark, rather unattractive. The balcony was glassed-in which I found curious, until the evening when I realised that there was a night club precinct next door. The double-glazing didn't quite block out the booming base sound so I needed to sleep with earplugs . Otherwise the bed was comfortable. Also the maids carts were very noisy on the tiled corridors in the morning. I would also mention that they were quite slow to service our room, it wasn't done until mid afternoon (and they didn't replenish the tea/coffee).
The hotel has a good gym and good sauna and steam room as well as a nice pool area with jacuzzis next to it. The pool area is not great for relaxing due to planes flying overhead and many noisy kids playing around the area, which is not that large.
The breakfast served in the hotel was very good with a nice selection of quality food including crispy bacon , fresh cooked eggs, fruit & muesli and and revolving heated cabinet full of fresh pastries. There was just a small selection of asian dishes in the bain marie as well as rice soup. The only complaint was that it was hard to get a cup of tea/coffee. On both mornings there was no cup on the table and they hardly brought the pots around and we ended up serving ourselves a few times.
Overall a nice hotel with generally good service (but could be better). It lacks a bit of atmosphere in terms of Thai/ nice decor touches so may be better for the business traveller than the tourist. It is also a bit of a pain to get to and from the old city if you wish to go there. otherwise you can just enjot what the local area has to offer.
Note: on the corner of soi 12 is a small shopping centre (seems to be part of the Kantary complex). Visit the Kantary Cafe for good tea/coffee and the biggest most scrumptious crepes ever!

Room Tip: Make sure the nightclubs are not next to your room. Avoid 1504 due to nightclub noise.
See more room tips
  • Stayed: July 2013, travelled as a couple
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1  Thank Globerwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, Front Office Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 2 August 2013

The Kantary Hills, Chiang Mai, thanks you for your informative commentary, after your recent stay with us, which should be helpful to other readers. We have shared your comments and suggestions with our team in order to improve our services and guest relations will be highlighted in forthcoming staff training. Many thanks again for your feedback on Café Kantary and the breakfast service. We look forward to seeing and serving you again when you next visit Chiang Mai.

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Additional Information about Kantary Hills, Chiang Mai

Address: 44 Nimmanhaemin Road | Suthep, Chiang Mai 50200, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Chiang Mai
#19 Luxury Hotel in Chiang Mai
#20 Family Hotel in Chiang Mai
#43 Romantic Hotel in Chiang Mai
Price Range: £63 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kantary Hills, Chiang Mai 5*
Number of rooms: 152
Official Description (provided by the hotel):
Kantary Hills, Chiangmai is the latest addition to the stylish Kantary Group of Hotels and Serviced Apartments, renowned throughout Thailand for offering the very finest in service and facilities. Featuring a range of spacious, elegantly appointed and fully furnished studio, one bedroom and two bedroom apartments, the accommodation at Kantary Hills is unrivaled for style and comfort. ... more   less 
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Also Known As:
Kantary Hills, Chiang Mai Hotel Chiang Mai

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