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Kantary Hills, Chiang Mai
Ranked #26 of 389 Hotels in Chiang Mai
Certificate of Excellence
Reviewed 5 August 2014 via mobile

My wife and I stayed hear march 2014 and found this hotel fault ness .we were picked up from the airport by one of their drivers arrived alittle early and found our room was nt ready so we eear treated to a complementary breakfast while waiting for the room.After checking in we went to our room in block 2 this is a little away from the main building but closer to the main road.The hotel it self is out side the main walled city and down town but only a short taxi drive away.the area around the hotel has a massive of bars and restaurants mainly used by young thais and not a great deal of tourists about which I found a good thing.The staff in the hotel were friendly and helpful. The rooms are superb every think in them you need .will stay again.

  • Stayed: March 2014
    • Value
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Thank bracknelljohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 16 August 2014

We at Kantary Hills, Chiang Mai are proud to hear that you enjoyed your stay with us, and that you plan of visiting us again. We are elated to have met your expectations, and are glad to hear that you were able to mix with the locals here in Chiang Mai.
As we pride ourselves on providing the best in services and amenities to our visitors, we truly appreciate your review. If there is anything that I can do to ensure that your next visit is as pleasant as possible, feel free to contact me directly at gm@kantaryhills-chiangmai.com. Thank you again, and we look forward to seeing and serving you again soon.

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304 - 310 of 745 reviews

Reviewed 2 August 2014

I stayed with my family at this hotel for 4 nights.
The staff is very helpful and friendly.
The rooms are well equipped with new stuff (furniture, electricity equipment and bathroom).
The pool and Jacuzzi are very clean and well equipped .
Breakfast was nutrient with many options.
The restaurant offers many possibilities of dishes (buffet and on demand dishes).
The hotel is located near one of Chiang Mai’s commercial street.
We definitely recommend this hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Steph181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 19 August 2014

We at Kantary Hills Hotel, Chiang Mai thank you for your review. We are elated to hear that you enjoyed your 4 nights with us, and are glad to know our our facilities, dining options and location met your expectations. Chiang Mai is a wonderful city and Nimmanhaeman road offers some of the most chic shopping options and most exciting nightlife in the city. We hope to have an opportunity to see and serve your family again soon, and if there is anything that I could help you with upon your return to Kantary Hills, please do not hesitate to contact me directly at gm@kantaryhills-chiangmai.com.

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Reviewed 30 July 2014

This hotel is in the Nimman area, which is outside of the down town area. I like this area as it's not over run by tourists, and has a lot of great restaurants and shops.

The hotel itself is nice, but definitely feels dated. As it's 4.5 star, I was expecting a bit more. The staff was helpful and friendly, and the breakfast and restaurant were quite good. One big negative is the lack of free Wifi. Wifi is now free at most hotels, so you just feel gouged when you have to pay. In addition, you only get one device when you pay, so I was constantly having to log into either my computer or phone when switching between the two. It got very annoying.

On the positive side, the workout room was quite good. Had treadmill, elipticals, weight lifting equipment and free weights.

One tip: If you pay for wifi, they offer a daily rate and a weekly rate. The weekly rate is significantly better, and may save you money even if your only there for 5 days.

Would I stay here again? I'm not sure...It felt a bit expensive for what it was.

  • Stayed: May 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Nacho_T53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 19 August 2014

The Kantary Hills, Chiang Mai thanks you for taking the time to write a review for our property. We are glad that you enjoyed our location and facilities, found our staff helpful, and enjoyed our breakfast options.
In regards to your comments about Wi-Fi; Kantary Hills offers complimentary Wi-Fi in all public areas of the hotel, including our executive lounge, lobby, swimming pool, as well as our restaurant and bar. The small fee that we charge for in-room Wi-Fi is an unfortunate expense but minor inconvenience considering that Wi-Fi is accessible free of charge in all other areas of the hotel. If you have and further questions or concerns, feel free to contact me at rm@kantaryhills-chiangmai.com. Thank you again for taking time to write your review, and we hope to see and serve you again soon.

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Reviewed 27 July 2014

We have visited the cafe connected to the Kantary Hills hotel a few time and have always been pleased with the products and service. Yesterday's experience was a complete disappointment on all counts. We ordered sandwiches, which were pre-packed. Both sandwiches had stale bread and were clearly not fresh. We had also ordered salmon quiche, which was acceptable, but on the expensive side at 100 baht for a small slice. In addition we ordered two latte andone cappucino. Only one of the latte was rung in, so we had to ask for it again. We also asked for the sandwiches to be refunded as we took them straight back to the counter. Instead they asked if we would accept spinach quiche, which we did. This then came microwaved and was cold in the middle. There is no excuse for the poor quality of food given the cafe is connected to the hotel, and especialy for the prices charged. The cafe management also need to start managing to ensure that the food being served is fresh and that the staff are better trained as they can be described as ambivalent at best. We did eventually get the second latte! Needless to say we will not be going back there.

Stayed: July 2014, travelled with friends
1  Thank Jools053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 19 August 2014

The Kantary Hills Hotel and Serviced Apartments would like to thank you for taking the time to review Café Kantary, as your feedback is invaluable to us. We sincerely apologize for not meeting your expectations in regards to the service at Café Kantary, and apologize for the communication issues with our staff. We share your disappointment in regards to not getting the two ordered lattes and the stale sandwiches. We have now instituted a daily quality check schedule to ensure the freshness of the food served, and we have spoken to the Café staff and employed training measures to ensure that similar incidents do not occur in the future.
Again, thank you for your review, and again, I apologize for the lack of meticulousness of the staff at Café Kantary and I do hope that we have an opportunity to see and serve you again soon.

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Reviewed 20 July 2014

We have stayed many times at the Kantary over the past 7 years. However, on our last visit in April 2014 we experienced the presence of many many pigeons around and at the edge of the pool area - drinking and cleaning themselves in the water.
Whilst swimming we could see excessive droppings in the water along with live mites (insects) - obviously from the birds feathers.
On checkout we left a polite letter to Management expressing our concerns suggesting some quick effective solutions to this problem - we received no reply. When we returned to England we emailed the hotel a couple of weeks later mentioning all the above as we were intending to book again for April 2015. We still have had no response (3 months later) whatsoever - so sadly we will not be returning and have booked another hotel for our stay.
Such a shame as we had always enjoyed our breaks at the Kantary.

Stayed: April 2014, travelled as a couple
8  Thank tigerlily102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

Room is big and I like their gym and pool. Breakfast have a big variety of food to choose from. However, the air-conditioner is a bit noisy and you can hear the heavy bass sound from the nearby night club or disco at weekend, and the sound won't stop until like 4am in the morning, It won't be a problem if you are a sound sleeper since the noise is not really big but you can feel the subtle trembling of it. Light sleepers should be aware.

  • Stayed: May 2014, travelled with family
    • Sleep Quality
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Thank Macaogrrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 15 July 2014

Dear Macaogrrrl,

Thank you very much for your positive review of Kantary Hills, Chiang Mai. We are glad to hear that you enjoyed our facilities and our dining options. We understand your disappointment in regards to the ambient noise coming from Nimmanhaeman Road. The area is quite lively and has a variety of nightspots that often stay open till the early hours of the morning. Some guests appreciate staying in an area with such a vibrant nightlife and some prefer an environment devoid of any ambient noise. Upon your next visit, do not hesitate to contact me directly at gm@kantaryhills-chiangmai.com and I will ensure that you are placed in a room located away from the ruckus of Nimmanhaeman Road.
Thank you again for your review, and we look forward to seeing and serving you again soon.

Sincerely yours,

General Manager,
Kantary Hills Hotel and Serviced Apartments, Chiang Mai

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Reviewed 6 July 2014

The Kantary is only about a 10 minute drive from the airport, on arriving at the hotel we were checked in and shown to our room, on entering our room we realised we had made a mistake on our initial booking as we had a closed balcony at the back of the hotel. We really wanted an area where we were able to sit outside during our stay, after a quick visit to reception we were upgraded for a small fee and moved to another room , this room was superb with a large sitting and dining area , with a separate bedroom, and importantly for us a balcony where we could relax. From the balcony you could also see the Doi Suthep Temple glistening in the sun, high in the hills in front of us. The Hotel is just a short walk to the Nimmana road where you will find many bars and eateries, at the top of the road is a modern shopping mall.
We did walk into the main city on our first day , although a bit of a trek. In future trips into the city we used the Songthaews (Local Bus) just flag them down and jump in, most journeys into the city wont cost more than 30 baht, the tuk tuks are also a great way to get around.
Overall the Kantary was perfect for us, all the staff we encountered were friendly and polite our room was clean and spacious, breakfast and food were good, although this could be improved upon. I would recommend this hotel for stays in Chiang Mai.

  • Stayed: June 2014, travelled as a couple
    • Value
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Thank boris47England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Hills, Chiang Mai, responded to this reviewResponded 14 July 2014

Dear Kevin H,

We at Kantary Beach, Khao Lak sincerely thank you for your positive review. We are pleased to hear that your holiday was quite enjoyable, and that you found our staff helpful and hospitable. We truly hope to have an opportunity to see and serve you again.

Sincerely Yours,

General Manager,
Kantary Beach, Khao Lak

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Additional Information about Kantary Hills, Chiang Mai

Address: 44 Nimmanhaemin Road | Suthep, Chiang Mai 50200, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Chiang Mai
#17 Luxury Hotel in Chiang Mai
#25 Family Hotel in Chiang Mai
#43 Romantic Hotel in Chiang Mai
Price Range: £63 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kantary Hills, Chiang Mai 4*
Number of rooms: 152
Official Description (provided by the hotel):
Kantary Hills, Chiangmai is the latest addition to the stylish Kantary Group of Hotels and Serviced Apartments, renowned throughout Thailand for offering the very finest in service and facilities. Featuring a range of spacious, elegantly appointed and fully furnished studio, one bedroom and two bedroom apartments, the accommodation at Kantary Hills is unrivaled for style and comfort. ... more   less 
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Also Known As:
Kantary Hills, Chiang Mai Hotel Chiang Mai

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