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Ray F

The pool is FREEZING COLD

2.0 of 5 bubblesReviewed 28 Jan 2024
I stayed at Kantary Hills earlier this month with a friend to get away from the Korean winter, and although the staff were great and the stay was comfortable, I want the management and potential guests to know that if you want to swim in the pool, bring a scuba suit because the water is FREEZING COLD. The hotel claims that there is a "gentle heating" to save energy, but the sad truth is that Kantary is cutting corners and trying to save money.

The pool is freezing cold, the main jacuzzi is lukewarm (again, to save money), and the two single jacuzzis are falling apart (one is boiling hot and seems to be broken since you cannot see the temperature setting). Because the pool is too cold for any normal human being to swim in for any period of time, what ended up happening is that everyone, including mob groups of kids, would crowd into the warm jacuzzi.

Pools don't have to be boiling hot, but what is the point of having a nice outdoor pool that shocks everyone when they enter? Only the hard core lap swimmers are in there for more than a few minutes. I understand that hotels needs to make up money lost because of Covid, but in a luxurious hotel like this, in a hot country, pools should not be so freezing cold. It makes the hotel look cheap and desperate. The pool and gym staff are wonderful people but they don't seem to be able to do anything about it. I am guessing I am not the only person who was disappointed not to be able to swim, and I am sure others have complained to the hotel management.
Date of stay: January 2024
Trip type: Travelled with friends
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Cape and Kantary Hotels, ผู้จัดการทั่วไป at Kantary Hills, Chiang Mai, responded to this review
Responded 29 Jan 2024
Dear RayfT6288BG,

We thank you for referring to us as ‘a luxurious hotel’ and that is, indeed, the standard to which we aspire. There is normally a heater at the pool to regulate the temperature. However, over the previous week, Chiang Mai experienced heavy rain which cooled the water and the surrounding air. The temperature dropped 5–10 degrees, causing the water in the swimming pool to cool down as well. The hotel would like to apologise for this incident and, at the same time, express our displeasure at the mistaken inference of ‘penny pinching’. Additionally, the relevant department has been informed and restorative action has been taken.

Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nests, or shark fins and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.

Sincerely yours,
Kantary Hills Hotel, Chiang Mai Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 January 2024

I had a great afternoon lunch with friends at Kantary Hills restaurant. Pasta looked like a great option at that time and I decided to order. It was a great choice, well cooked and seasoned just right, it tasted great. The overall environment is inviting, professional but also relaxed at the same time and my experience was awesome. I want to give a big thank you to Mr. Noom who was incredibly accommodating and kind. On our first meeting, it felt like we'd known each other for a very long time, he's really great. Also a big thank you to Ms. Yui for facilitating the lunch and making sure we chose the best things from the menu. Highly recommended!

Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Dezmon L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape and Kantary Hotels, ผู้จัดการทั่วไป at Kantary Hills, Chiang Mai, responded to this reviewResponded 26 January 2024

Dear Dezmonl2023

Thank you for this wonderfully warm and appreciative review of your visit to Kantary Hills Hotel, Chiang Mai, and your generous recommendation. We hope to have the opportunity to welcome you back next time.

Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nests, or shark fins and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.

Sincerely yours,
Kantary Hills Hotel, Chiang Mai Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2024

My office arraged Farewell Party to 2023 on December 28, 2023. The Sales Staff and Catering & Event Staff of the hotel, including Khun Yui, Joy, Mek ,and Joe, are very helpful and service-minded. We are very satisfied with the venue, light and sound inside the venue, food and drinks, location of the hotel and parking space and services.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Tanyapon P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape and Kantary Hotels, ผู้จัดการทั่วไป at Kantary Hills, Chiang Mai, responded to this reviewResponded 8 January 2024

Dear Khun Tanyap0np,

Thank you for this wonderfully warm and appreciative review of your visit to Kantary Hills Hotel, Chiang Mai. and your generous recommendation. We hope to have the opportunity to welcome you back next time.

Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nests, or shark fins and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.

Sincerely yours, Kantary Hills Hotel, Chiang Mai Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2023

I have received a very impressive experience with all staffs here , especially for mr. Q (คิว) he was very active, high service minded and high accountability.

Food at breakfast room was nice. so much variety

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank thidap0rna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape and Kantary Hotels, ผู้จัดการทั่วไป at Kantary Hills, Chiang Mai, responded to this reviewResponded 1 January 2024

Dear thidap0rna,

Thank you for this wonderfully warm and appreciative review of your visit to Kantary Hills Hotel, Chiang Mai, and your generous recommendation. We hope to have the opportunity to welcome you back next time.

Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nests, or shark fins and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.

Sincerely yours, Kantary Hills Hotel, Chiang Mai Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2023

I would like to commend the front desk manager Mrs Ai

We had a problem ordering on the Boogink website
She helped us beyond our expectations
She gave an adequate and quick solution
And all with a smile and fun

In general, you feel that there are employees in the hotel who only want you to have a good time.

Happy to stay here
Excellent hotel

One bedroom suite room
A large and cozy room

Close to the main street with restaurants
But is in a quiet corner

highly recommend

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Excursion774582
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape and Kantary Hotels, ผู้จัดการทั่วไป at Kantary Hills, Chiang Mai, responded to this reviewResponded 1 January 2024

Dear Excursion774582,

Thank you for this wonderfully warm and appreciative review of your visit to Kantary Hills Hotel, Chiang Mai, and your generous recommendation. We hope to have the opportunity to welcome you back next time.

Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nests, or shark fins and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.

Sincerely yours, Kantary Hills Hotel, Chiang Mai Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2023

Another fantastic stay at the Kantary Hills Hotel. This is my third visit—first time I was in town with a friend; second time with my son; and this time with the whole family. We’d booked two rooms, but the hotel very kindly moved us into a two-bedroom suite so we could all be together. I cannot recommend the Kantary Hills strongly enough. Excellent location. Delicious breakfast. Wonderful pool and jacuzzi. We will be back. 🙏

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Richard F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape and Kantary Hotels, ผู้จัดการทั่วไป at Kantary Hills, Chiang Mai, responded to this reviewResponded 28 December 2023

Dear RichardfV3361DE,

Thank you for this wonderfully warm and appreciative review of your visit to Kantary Hills Hotel, Chiang Mai. and your generous recommendation. We hope to have the opportunity to welcome you back next time.

Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nests, or shark fins and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.

Sincerely yours, Kantary Hills Hotel, Chiang Mai Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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