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“Worst part of my trip”

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Oriental Siam Resort
Ranked #51 of 381 Hotels in Chiang Mai
Certificate of Excellence
Liverpool, England, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Worst part of my trip”
Reviewed 9 August 2014

No idea how this is so highly ranked at all. Firstly, the driver they had arranged to pick us up from the airport didn't show up on time, so we ended up having to pay for a taxi. When we finally did get to the hotel, we were told due to a 'system error' they had double booked our room. So, they moved us to a mediocre hotel which was less than half the price! When we got there we learnt we were not the first ones this had happened to. We complained and were then relocated to another hotel which was beautiful and we wished we'd booked there in the first place. From what we saw, the hotel did look nice but I would not risk booking here again. I think they could've told us in advance that this had happened so we could've arranged alternative accommodation as it ruined our Chiang Mai experience.

Room Tip: I'd ring up in advance to check they haven't double booked you.
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  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank Alix M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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271 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
Hong Kong
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 July 2014

We chose to stay here because we were a family of 5 (2 adults and 3 small children) and required a villa with separate bedrooms and plenty of room for us. We also liked the thought of being away from the noise and hustle and bustle of central Chiang Mai, and we were not disappointed. The accommodation was very traditional and comfortable, as was the hospitality from the staff. They were all excellent and extremely friendly and helpful. Our 3 boys didn't want to leave, especially the kids electric car and motorbike. The resort os also part of the local village, just around the corner is a local coffee shop (great italian sodas) and a massage centre. Chiang Mai city centre is about a 15min drive away, and the resort arrange cars for you to take you there and pick you up. There are also 2 really good shopping malls within a 5-10min drive, both have large kids playzones when you need to get out of the heat and have some timeout.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank trebornamron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 June 2014

A wonderful break with great accommodation and a wonderful family feel; staff always happy to assist and offer advice.

Would highly recommend for families, great value for money, the breakfast is terrific.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jason F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 June 2014

A cool calm green space, tacked onto the edge of the bustle of Chiang Mai City, gentle manners, warm Thai smiles and a genuine interest in your well being from everyone involved in this family run business. Delightfully appointed rooms tucked in and around a beautiful garden at the centre of which lies a welcoming pool acting as a respite in the warm heat of the day. Lazy breakfasts overlooking a Lilly pond that buzzes with colourful Dragon Flys, tiny Frogs and Butterflies. Nothing was too much trouble for any member of the staff. Any request or query was greeted with smiles, giggles when they didn't quite understand our English but always they was a reassuring solution found. We will honestly miss everyone there especially the charming OI! Please if you get to Chiang Mai don't miss the experience.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MrChris50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irvine, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 June 2014

This review is long, long, long overdue. My husband and I went to Thailand for our honeymoon and stayed at the Oriental Siam Resort during our stay in Chiang Mai. I was a little worried before coming here, knowing this resort was on the smaller side. However, it was hands down a truly excellent experience. The staff was beyond amazing, warm, friendly, and wonderful. We had a daily complimentary breakfast, made to order. The pool was nice and welcoming and the rooms were big and beautiful; each one was a little different, with its own personality. (We stayed in two different rooms because we booked the place rather last minute.) Our first room had its own garden. It was absolutely gorgeous. Our second one was simply gigantic, roomy, and comfortable. The staff just went out of their way to help us be as comfortable as possible.

The best part was unexpected and for this my husband and I are truly thankful - while we were driving into town, we booked a trekking/ziplining package called "ziplining with the gibbons" or something like that (with pooh's eco-tours). They were supposed to pick us up at 8am but had not arrived by 830/845 am and we started getting concerned. One of the owners of the resort came out, learned of the problem, and went back and called her inside contacts at the eco-tour company on a private line and cleared everything up for us (the tour company did not have our information for some reason, or it had gotten lost, I'm not entirely certain, but we had prepaid for the package). In less than 15 minutes, the eco-tour company van/bus picked us up and we were on our way for the day. I will never forget how wonderful she was in helping us. We didn't even have to ask! She just knew we were waiting for someone to come pick us up, saw that we had been waiting for awhile, asked what we were waiting for, and then went back and made some calls and helped us out completely unexpectedly. This is the type of service you cannot buy. Just a wonderful, wonderful group of people running this very well done establishment. My husband Robert and I will stay no where else in Chiang Mai; they have definitely won our loyalty. Thank you so much Oriental Siam Resort!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank lkflor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolhapur
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 June 2014

our family of four stayed here in may 2014 for three nights , excellent warm friendly service appropriately priced , rooms are large ,big toilets , clean swimming pool allowed to swim in night as well, cars vans at service . they arranged tiger ,elephant safari and hipline for us kids enjoyed every moment ,
morning hashbrowns , yummy thai green curry ...wow god take me there again...
Pongsri and family keep it up
Dr Sachin Kulkarni

Room Tip: villa are beautiful take friends and enjoy
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Drskulkarni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 May 2014

My boyfriend and I stayed here for a treat whilst travelling around South East Asia last year. I can honestly say that as soon as we stepped foot in the resort we didn't want to leave! The owners are so welcoming and cannot do enough to help. They took all stress away by organising and recommending a variety of trips and their taxi service with friendly driver is fantastic. We spent many an evening chatting with Pongsri, her husband and the lovely restaurant staff. After we checked out on our last day Pongsri let us stay in her accommodation whilst we waited for our transfer. They really cannot do enough to help. If you want to experience real hospitality in an idyllic location look no further. We will certainly come back :) Claire and Jon

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ClaireH198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oriental Siam Resort

Property: Oriental Siam Resort
Address: 40/1 Moo 2, Tambon Tasala | Amphur Muang, Chiang Mai 50000, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Family Hotel in Chiang Mai
#15 Romantic Hotel in Chiang Mai
#34 Luxury Hotel in Chiang Mai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Oriental Siam Resort 4*
Number of rooms: 11
Official Description (provided by the hotel):
The Oriental Siam Resort is situated within 15 minutes from the airport & city centre, only 5-10 minutes from the Arts & Crafts villages, restaurants, shopping mall. There are many tourists attractions nearby such as hot springs, cave, Underground Ancient City, golf courses and sport activities for the thrill seekers. At The Oriental Siam Resort, our English and Dutch speaking staff promise you an experience you will never forget. ... more   less 
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Also Known As:
Oriental Siam Hotel Chiang Mai

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