Great location and as you expect in the service industry friendly staff. So what went wrong?
First of all the shower. It did not work properly, the hand held would not stay in position & the ceiling rose was pathetic. Soap dispenser did not work, picked it up to get it to work & it slipped out of my hand smashing on the shower floor. Told the front desk & they wanted to charge us 300B for the breakage. Told them it was defective & if it worked properly in the first instance then I would have had no need to pick it up to try to get it working. Had to fill in a form to say what happened. Anyway they did not ask for payment after this.
Restaurant: Tried to eat at their TAWA bistro one night. Ordered a small Leo beer & a black russian. They tried to deliver our drinks to the wrong table & then when they realised they brought them to us. Not Leo beer but Chang. So easy to get it wrong or so easy to get it right.
Ordered 2 entrees and guess what; they tried to deliver them to the wrong table again. Second try we got them. We got what we ordered & the Chaing Mai sausage was nice. The spicy pork salad was missing some ingredients their menu said it contained. Anyway this was enough so we did not order a main, paid the bill and went elsewhere.
On the day we were leaving I ordered a taxi. Yes a taxi not a hotel car. Got to check out and they presented me with a bill for the hotel car to the airport. Double the cost of a taxi but still low cost in Thailand. I asked them what was going on and that I had ordered a taxi not a hotel car. Once again a simple mistake. Paid them the money got in the car & we are at the airport writing this.
As a said nice hotel but room for improvement on the service side.
- Official Description (provided by the hotel):
- Where locality is a priority, De Naga Chiang Mai provides this with added convenience. Situated across from Tha Pae Gate in the Old City, the hotel is placed in a prime location, right in the heart of the city. The sights and attractions of Chiang Mai are all in close proximity, with many various cultural attractions, the Sunday walking street, and local shops within 10 minutes walking distance, as well as featured view of Doi Suthep Mountain. All rooms and villas are designed to implement the modern art with the beauty of nature. The decorations and facilities are based on woods to keep the balance of nature yet keep the comfort from high technology facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Ctrip TA, Expedia, Hotels.com, Agoda, Southall Travel, Ebookers, HotelsClick, LateRooms, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and 5viajes2012 S.L. so you can book your De Naga Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- De Naga Chiang Mai
- Hotel De Naga