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“This hotel is less than the sum of its parts.”
Review of De Naga Hotel

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De Naga Hotel
Ranked #31 of 393 Hotels in Chiang Mai
Certificate of Excellence
Reviewed 23 January 2011

Many brilliant features come together to deliver an overall disappointing experience.

The location is very good, tucked away from the main street and very close to The Pae Gate; the hotel is beautifully designed and built, the rooms are very clean and furnished with quality materials in typical Thai style. However, little thought has been put into making it work as a hotel. There are no common areas other than the beautifully designed but rather uncomfortable lobby. There is no restaurant to speak of and no bar. The pool is really more of a water feature, very cold and unwelcoming and with tired furniture compared to the rest of the hotel. The staff were all 24-carat smiles yet somehow managed to deflect every single request we made. Nothing major, but responses ranged from disengaged to politely rude to unreasonable (always with smile!). Case in point, on checkout we were requested to return a laundry bag! as apparently they are very valuable and cannot be taken out of the hotel( it was an ordinary canvass laundry bag, of the type seen in any hotel, anywhere in the world, which we thought we could use to pack a pair of shoes in).

The hotel tries to charge BHT 500 for a one-way airport transfer, when the service is usually offered as complimentary by most Chiang Mai hotels and a metered taxi is 100-120 at the airport.

The New Year's Eve Gala was a demonstration of where the failings of this hotel management are: it was cluelessly planned and poorly executed; the entertainment featured hotel staff, barely speaking any English, organizing party games one would expect to see at a 4-year old's birthday party - musical chairs, etc.. The service was appalling - it kicked off with them running out of welcome drinks ( which were included in the compulsory and ambitiously priced cover charge for the Gala - BHT 2500 a head for a mediocre buffet ). We waited 30+ minutes for a bottle of white wine, which finally arrived warm. There was a choice of 2 white and 2 red wines on the list, all of them cheap supermarket wine quality. The timing of the dinner was baffling - it started at 6, so by 9-10 o'clock the guests started wandering off and the place was empty by 11. So much for New Year's countdown....

The overall feel is that under the thin veneer of Thai politeness, the place is a fairly ruthless money-grabbing operation, selling itself as a boutique upmarket hotel, which over-promises and under-delivers.

Go somewhere else. Chiang Mai is supposed to be relaxed and genuine, not pretentious and fake.

  • Stayed: December 2010, travelled with family
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1  Thank Bilyana72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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572 - 578 of 995 reviews

Reviewed 23 January 2011

This is a great little hotel in a perfect location. We walked everywhere from here. The rooms were lovely and very clean, we had a problem with mosquitos in our room, sure they were coming in through the air con! But apart from that rooms were very clean and spacious.
The pool is tiny and freezing cold as does not get any sun on it all day! Breakfast was lovely and the staff were were very helpful and attentive. The bar / restaurant is very cheap and good food. The Sunday walking street market is excellent and very close to the hotel, great shopping.
We stayed for 5 nights at the beginning of our honeymoon and thoroughly enjoyed our time in this hotel.
Would def recommend cookery lessons and Patara elephants while in Chiang Mai.

  • Stayed: January 2011, travelled as a couple
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Thank Emma798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2011

This was a wonderful small oasis of quiet and beauty in a very busy area of Chiang Mai. The location was excellent and we walked to many places in the city. The rooms were beautiful and very quiet. The breakfast was wonderful with many different options available. I recommend this hotel highly! It was a great place to spend a few days.

  • Stayed: October 2010, travelled as a couple
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Thank Gailmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2011

I would not hesitate to stay here again. It's a very nice little hotel, set back off the main street right near the main gate in the old city. While the street can be very busy, the hotel seems like a little oasis of quiet. The staff is great, the hotel spotless and the rooms large, modern and very comfortable. The staff was also very thoughtful. One of our party had a birthday while there. The main desk made sure they had a birthday cake when we got back from dinner. And we didn't even ask for it. They just did it, find the birth date in her passport.
Breakfast was served in a quite comfortable restaurant that was included with the room. Everything from the western to the Thai items were very good.

  • Stayed: January 2011, travelled as a couple
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1  Thank SMG4037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2010

My partner and I spent nearly three weeks in Thailand and the De Naga was probably our favorite hotel. It is easy to find and well-situated for exploring Chiang Mai. Upon arriving, we asked for an upgrade and were given a larger room. The hotel itself is really beautiful with traditional Asian architecture and design. The staff are always helpful and full of valuable information about what to do and see while you are staying in the city. There is a concierge who will help you book any excursions you would like to do - we did the Elephant Ride and Tiger Kingdom (both well worth it and fun). Breakfast was included in the price of the room and there is a lovely adjoining restaurant with an outdoor area too. (DeNaga also has another cafe that is part of the property - where you can have a beer or dinner - also a good spot for meeting fellow travelers). There is a nice courtyard where you can sit and have a beer or a smoke and a small pool with a small bar next door. All around - a great experience - quite hotel - perfectly situated and top-notch service. You will definitely get spoiled at DeNaga.

  • Stayed: December 2010, travelled as a couple
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1  Thank SFEric75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2010

My husband and I both agree that this was our favourite place to stay in Thailand, we stayed here for 4 nights. It is a short distance away from the airport and located in the Old City area. It is not far from the night market and also walking distance to many of the temples. We were really happy with our choice.
The hotel itself had a very authentic feel to it - very relaxed and beautifully decorated. The rooms were a good size and the staff was very friendly and helpful. Sunny/Sonny (sp?), a guide organised by the hotel, took us to Baan Tawai (furniture village) for a reasonable cost and spent the whole day with us. He even helped us at the DHL shop when trying to arrange the shipment of the furniture we bought - would ask for him for any touring you would want to do, he was very helpful.
The hotel restaurant and cafe is yum. We ate many brunches at the café - breakfast at this hotel was very good too. Close by to the hotel is a clothing/tailor shop called Scandy Collection Co. Ltd. We had a number of clothes made here and were very impressed with them.
The hotel pool is outdoor but very small, it didn't entice us to go in!
Overall we loved staying here, very relaxing, very cosy, and would come back to stay here in a heartbeat. We would definitely recommend staying here when visiting Chiang Mai - thank you De Naga!

  • Stayed: November 2010, travelled as a couple
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Thank Team_Mistry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2010

We really loved this hotel, the decor was amazing, the service excellent, great breakfast and everything (and fast free internet compared to other locations). While on a 4 day tour of the province, we couldnt wait to get back to Chiang Mai and De Naga. Could use a fitness center...

  • Stayed: December 2010, travelled as a couple
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Thank RalR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De Naga Hotel

Address: 21 Soi 2, Ratchamanka, Moon Muang Road, T. Pra Sing | A. Muang, Chiang Mai 50200, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Spa Hotel in Chiang Mai
#16 Business Hotel in Chiang Mai
#21 Family Hotel in Chiang Mai
#21 Romantic Hotel in Chiang Mai
#23 Luxury Hotel in Chiang Mai
Price Range: £75 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — De Naga Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
Where locality is a priority, De Naga Chiang Mai provides this with added convenience. Situated across from Tha Pae Gate in the Old City, the hotel is placed in a prime location, right in the heart of the city. The sights and attractions of Chiang Mai are all in close proximity, with many various cultural attractions, the Sunday walking street, and local shops within 10 minutes walking distance, as well as featured view of Doi Suthep Mountain. All rooms and villas are designed to implement the modern art with the beauty of nature. The decorations and facilities are based on woods to keep the balance of nature yet keep the comfort from high technology facilities. ... more   less 
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Also Known As:
De Naga Chiang Mai
Hotel De Naga

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