Many brilliant features come together to deliver an overall disappointing experience.
The location is very good, tucked away from the main street and very close to The Pae Gate; the hotel is beautifully designed and built, the rooms are very clean and furnished with quality materials in typical Thai style. However, little thought has been put into making it work as a hotel. There are no common areas other than the beautifully designed but rather uncomfortable lobby. There is no restaurant to speak of and no bar. The pool is really more of a water feature, very cold and unwelcoming and with tired furniture compared to the rest of the hotel. The staff were all 24-carat smiles yet somehow managed to deflect every single request we made. Nothing major, but responses ranged from disengaged to politely rude to unreasonable (always with smile!). Case in point, on checkout we were requested to return a laundry bag! as apparently they are very valuable and cannot be taken out of the hotel( it was an ordinary canvass laundry bag, of the type seen in any hotel, anywhere in the world, which we thought we could use to pack a pair of shoes in).
The hotel tries to charge BHT 500 for a one-way airport transfer, when the service is usually offered as complimentary by most Chiang Mai hotels and a metered taxi is 100-120 at the airport.
The New Year's Eve Gala was a demonstration of where the failings of this hotel management are: it was cluelessly planned and poorly executed; the entertainment featured hotel staff, barely speaking any English, organizing party games one would expect to see at a 4-year old's birthday party - musical chairs, etc.. The service was appalling - it kicked off with them running out of welcome drinks ( which were included in the compulsory and ambitiously priced cover charge for the Gala - BHT 2500 a head for a mediocre buffet ). We waited 30+ minutes for a bottle of white wine, which finally arrived warm. There was a choice of 2 white and 2 red wines on the list, all of them cheap supermarket wine quality. The timing of the dinner was baffling - it started at 6, so by 9-10 o'clock the guests started wandering off and the place was empty by 11. So much for New Year's countdown....
The overall feel is that under the thin veneer of Thai politeness, the place is a fairly ruthless money-grabbing operation, selling itself as a boutique upmarket hotel, which over-promises and under-delivers.
Go somewhere else. Chiang Mai is supposed to be relaxed and genuine, not pretentious and fake.
- Official Description (provided by the hotel):
- Where locality is a priority, De Naga Chiang Mai provides this with added convenience. Situated across from Tha Pae Gate in the Old City, the hotel is placed in a prime location, right in the heart of the city. The sights and attractions of Chiang Mai are all in close proximity, with many various cultural attractions, the Sunday walking street, and local shops within 10 minutes walking distance, as well as featured view of Doi Suthep Mountain. All rooms and villas are designed to implement the modern art with the beauty of nature. The decorations and facilities are based on woods to keep the balance of nature yet keep the comfort from high technology facilities. ... more less
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- Also Known As:
- De Naga Chiang Mai
- Hotel De Naga