We recently returned to Spa Samui for our 4th detox. This resort is truly wonderful and we hope to continue to return for many years to come.
However, we have noticed the resort/service was not up to its usual standards compared to previous stays. The following comments were also echoed by a number of other repeat fasters we met at the detox bar on our recent trip in January 2013.
Firstly, this is the first time we have seen so many children and babies at the resort. (Please note we do love children). Fasting and not eating for 7 days is the hardest but the best thing we have ever done for ourselves, but having children/babies screaming and running around the resort at all hours of the day/night is not a good mix. We believe the resort needs to make a concious decision between a health retreat or a family holiday resort; it can not be both. Mediation, relaxation and a quiet environment are an important part of the healing process.
Secondly, the food in the restaurant is still excellent. Anan & Lek both need to be congratulated on their hard work, service and attention to detail. However, a number of other staff seem to be paying more attention to their iphone/ipod rather than their guests. We believe the focus should be on hospitality, after all this is what we are paying for.
Thirdly, whilst the A-Frames, like the resort, are a traditional and charming place to stay they are are looking tired and do need a facelift.
A big thank you to Lek (at reception), whenever there was a problem with our room she fixed it immediately and always with a smile. To the wonderful ladies at the detox bar, particularly Nan and Sia, thank you. To Guy and Toi thank you once again for allowing us to share in your dream - it is a wonderful detox program.
Tony + Angie Australia
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