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“Amazing Hotel With Spectacular Customer Service”
5 of 5 bubbles Review of Conrad Koh Samui

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Conrad Koh Samui
Ranked #18 of 315 Hotels in Ko Samui
Certificate of Excellence
San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing Hotel With Spectacular Customer Service”
Reviewed 16 June 2014

This is one of the best hotels I have ever had the privilege of staying at. From Director of Operations Simon Bender and GM Stefano Ruzza on down to the gardeners, the service at this hotel was an experience in and of itself. Many smiles, lots of personalized attention, meticulous housekeeping, breathtaking views, the list goes on and on. The breakfast was delicious, the room was kept clean and organized at all times. The staff seemed genuinely eager to serve and happy to see you. The in-water hammocks and common area infinity pool area literally melt your stress away. If it was not so far away I would come back on an annual basis. As long as Simon and Stefano are in charge you will not be disappointed. Enjoy!

Room Tip: Anything with a view of the five islands. The 200 rooms are on the same level as breakfast - shorte...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BMKESQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 26 June 2014
Dear BMKESQ,

Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything Conrad Koh Samui has to offer, and I will let Simon and my team knows they contributed to your wonderful stay. It would be a joy to welcome you back to Conrad Koh Samui again and again..

Warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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English first
Sydney, Australia
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 12 June 2014 via mobile

Recently completed a 4 night stay at this property. As has been noted many times before, this really is a stunning property. Perched high on a cliff top when you arrive, it's really a sight to behold. We stayed in villa 220 which had a good blend of privacy and closeness to facilities.

I found the food, both in quality and presentation, to be exceptional. Yes this is an expensive place to eat and drink but you just have to expect that and budget accordingly.
I did use the gym on a few occasions and the size and equipment was excellent.
The staff are super friendly and go out of their way to make you feel welcome.
As others have noted you do typically rely on a buggy to get around which is no real problem and is actually quite a bit of fun.

The villas are excellent. Large and with all the mod cons you would expect. Of course the view from your pool is the real highlight though.

We did have once occasion where housekeeping missed us one day and management were exceptional dealing with this by providing a great follow up.

A couple of points though, I did find our villa a bit tired for its age. The furniture was chipped and the boards had started to lift in some spots. Also our pool was very cloudy, not being able to see the bottom when only 1.2m deep. Also we found after a couple of days it started to leave our skin stained in a green colour.Was a bit strange and annoying having to scrub off each night.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Chesty1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 26 June 2014
Dear Chesty1,

It was a delight to read your review - thanks so much for your kind words on the facilities and staff. Regards to conditions of the villa's furniture and swimming pool, please rest assured that these observations are taken very seriously and are following up with the respective departments.

Thank you for sharing your experience. We look forward to hopefully welcoming you back in the future.

Warm regards,
Stefano Ruzza
General Manager
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New York, New York
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 May 2014

Stayed there for 4 nights in January '14. Couldn't have been any better. We decided to rent a car just because we planned on seeing other parts of the island. Coming from the US, it took about an hour to get used to driving on the opposite side. The key is to get a SIM card for your phone for google maps. That saved us a huge headache getting from the airport to the resort (and for getting around the island). We arrived early, so the room wasn't available yet so we headed to the pool to get some lunch. Drinks were great, but food wasn't anything special. Tried the pizza and nachos. (yeah, yeah... who orders pizza and nachos in thailand... ><)

After lunch, we checked into a room in the 300's level, just about the breakfast area. super convenient in the morning when heading to breakfast. There has been plenty of descriptions on the rooms, pool, amenities so I will skip most of it, only to say that it was as awesome as we expected. Absolutely nothing to complain about. of all the conrads' we have stayed at, this tops them all.

We did take the boat ride to their private island... I would skip next time, especially if the day isn't HOT. as for the weather, is was unseasonably cool, the raining season dragged on a few extra week before we showed up. But it was still mostly in the high 80's, touching low 90's here and there.

Our daily routine went something like this. wakeup, bfast, pool, nap, pool, nap, attempt to finish novel, pool, shower, massage, dinner. those were the days... <sigh>

The car came in handy in the evening when we went out for a massage and dinner. Had dinner at Green T'lalay 2 of the nights. Excellent thai food. Highly recommend it. Other times, drove north and east and wandered around in different parts of the island.

IMHO, the 4 nights here was plenty of time to relax and unwind.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 25 June 2014
Dear Sirkoondog,

It was a delight to read your review - thanks so much for sharing it with us! Sometimes the biggest luxury of all when away from home is to relax in one’s hotel room with great hospitality, thus we absolutely love that you did just that. Thank you for sharing your experience. We look forward to hopefully welcoming you back in the future.

Warm regards,
Stefano Ruzza
General Manager
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Kuala Lumpur, Malaysia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 May 2014

Stayed 2 nights with a group of friends in their 2 bedrooms villa. We all had a pleasant and amazing stay. The view is awesome here. Extraordinary services, friendly & efficient staffs. Bravo Conrad! We all definitely will be back.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Es_T232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 25 June 2014
Dear Es_T232,

Thank you for your review. We're thrilled that you had a pleasant and amazing stay and appreciated our services and the view. The view never tires for us too - it's gorgeous year-round. We hope to have the opportunity to welcome you back again in the future.

Warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 May 2014

My wife and I recently stayed at the Conrad Samui and really enjoyed their services and offerings. This villa only resort is a tucked away from the hustle and bustle of Koh Samui and we appreciated the privacy a lot. The little amenity touches like the Jim Thompson bathrobe or the IPad in every villa are very much appreciated. We particularly liked the welcome and turndown amenity (handmade candy and cookies) and the breakfast setup with all the individual displayed items. The staff is very friendly and we definitely recommend this resort! Thank you very much for our pleaseant stay!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Markus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 25 June 2014
Dear Markus K,

Thank you for taking the time to share your Conrad Koh Samui experience with us. We’re delighted that you and your wife had a pleaseant stay with us.

We hope you will have the chance to return again in the future, it would be a joy to welcome you both back to Conrad Koh Samui.

Warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
1 review
Reviewed 19 May 2014

All staffs and the services are the best , the best scenery ever i have seen. this is the best moment for you and your family to spend time together , relax and away from the real busy ordinary world.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Chattanong Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 25 June 2014
Dear Chattanong Y,

Thank you for taking the time to share your Conrad Koh Samui experience with us. It’s a joy to read that you and your family had a wonderful stay with us. We only hope you will have the chance to return again in the future.

Thank you for choosing Conrad Koh Samui.

Warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 May 2014

Every room in this hotel has a view and it feels very secluded. The sunset views from the villas and infinity plunge pool are fantastic.
Room: large and spacious, the villa was designed so that the sea view is seen from every where including sitting in bed. The roof is a little small and there's no shade after noon on the terrace so you have to sit under the sun umbrella if outside. In the afternoon the sun shines directly into the bedroom if you leave your curtains open and it gets very hot. The bed is very comfortable and there's Apple TV.
Bathroom: large, good water pressure, beautiful bath tub, all amenities supplied.
Location: not near anything, isolated. You can occasionally see a long tail boat pass by during the day but that's about it. The beach is rocky so the resort offer free trips to a nearby island with a nice beach. This island is quite boring as there's nothing to do but swim. If you go book an earlier return trip as most people were ready to leave well before time was up.
Food: we had in room breakfast and it was of good quality and generous in quantity, we thought Jahn's atmosphere was a little "stuffy" but the food and service was excellent, the food at zest and the pool was good.
Service: excellent staff

Room Tip: All rooms has the same fantastic view and faces the west for sunsets
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BM L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 25 June 2014
Dear BM L,

Thank you for taking the time to write a response after your stay with us at Conrad Koh Samui. I am delighted that you had excellent time with us.

I and the team hope to welcome you back whenever your travels bring you this way.

Warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Koh Samui

Property: Conrad Koh Samui
Address: 49/8-9 Moo 4, Hillcrest Road | overlooking Aow Thai Beach, Taling-Ngam, Ko Samui 84140, Thailand (Formerly Conrad Koh Samui Resort & Spa)
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Ko Samui
#13 Spa Hotel in Ko Samui
#14 On the Beach Hotel in Ko Samui
#17 Luxury Hotel in Ko Samui
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Conrad Koh Samui 5*
Number of rooms: 81
Official Description (provided by the hotel):
Conrad Koh Samui is a luxury pool villa resort located on the south western tip of the popular Thai island, designed to ensure each private pool villa enjoys glorious panoramic views of the Gulf of Thailand and its astonishing sunsets. Consisting of 81 private pool villas with one, two or three bedrooms, 3 innovative restaurants, 2 lounges and bars, a private wine cellar and destination dining, the resort provides the individualistic sense of luxury that Conrad has become known for. The award-wining Conrad Spa combines international treatments and Thai spa techniques with distinctive design accents and world-class facilities to delight all of the senses. ... more   less 
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Also Known As:
Conrad Koh Samui Resort And Spa
Conrad Koh Samui Hotel Koh Samui

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