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“Exceeded already high expectations!!”
Review of Conrad Koh Samui

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Conrad Koh Samui
Ranked #21 of 317 Hotels in Ko Samui
Certificate of Excellence
San Jose, CA
Level Contributor
64 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
“Exceeded already high expectations!!”
Reviewed 4 July 2014

We stayed here for four nights and loved it.
Pluses:
- Set along a steep mountain, the view from every villa is amazing
- A private infinity pool (4 feet deep and 9 meters long) was another amazing feature – in every villa. While the infinity pool is very safe, I would keep a close eye on young kids when they are in there so they are not trying to climb on the infinity side of the pool.
- The villas are designed very well so you can enjoy the views from almost anywhere, including the shower
- You have to take a buggy (golf cart) to go everywhere in the resort. We quite enjoyed these rides and never had to wait long for one
- We had a rental car and they always had it prepared once we asked them to bring it out for us. Prepared included having the car out and AC running (since it was warm and humid). One thing they never did which would have been a nice touch would have been to include bottled waters in the car for the road.
- The complimentary boat to an island was nice. Things that could be improved upon were being punctual (we got to the reception on time and had to wait for 30 minutes. Also, the boat stopped for snorkeling for 15-20 minutes, which was not mentioned once before it actually happened. We ordered some coconut water, beer and mangoes for the trip and they had it nice packed in a cooler that was served at the beach – would highly recommend ordering some cold beverages/fruits as it is a nice way to cool off on the island
- Breakfast the restaurant was excellent. Had two dinners at the same all-day restaurant which were very nice too.
- One of the true tests is when something goes wrong. One time when the car was brought out and we were about to get in, my daughter spotted a lizard inside the car. As it could not be removed and we were not comfortable driving with it being somewhere inside, the hotel quickly arranged a complimentary car for us to use, called Hertz and coordinated an exchange of the car (although I had not rented the car through the hotel). I believe the hotel handled the situation exceptionally well and saved our evening from getting ruined completely.
- Excellent service all around – We saw the general manager (Stafan) out and about several times including once when he was being a buggy driver. I believe involved senior management plays a big role in setting the tone for the rest of the team.

Minuses:
- The resort is on the south-west tip of the island. Chaweng beach area, fisherman’s village, airport etc are on the north eastern side of the island. The drive time is almost an hour and hence it is a little bit further from the action. Several great hotels such as W, Six Senses, Four Seasons etc are on the northern side. We went for meals to each of these hotels and were very impressed. The bar at the Four Seasons is worth going to for a drink and the Four seasons was an absolutely amazing property with fantastic restaurants and service. That said, I don’t think any of these resorts have an infinity pool standard in their villas;
- Beach at the resort is not nice….very rocky and shallow.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CAWorldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 21 July 2014
Dear CAWorldtraveler,

Thank you for taking the time to share your Conrad Koh Samui experience. It is a joy to read that you and your family enjoyed your stay with us. I will let my team know they contributed to your wonderful stay.

Thank you again for staying with us and we are hoping to welcome you and your family back again in the furtuer.

With warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 30 June 2014

We stayed here on the 3rd leg of our honeymoon. Previously staying in Phuket and Bangok.

What can i say about this hotel that hasnt been said already? Ignore the poor reviews - this hotel really is this good. I doubt i will ever stay in a hotel of this calibre again.

having stayed in alot of the conrads in Asia (Macau, HK, Dubai)and indeed the Hiltons worldwide this is by far the best (and i thought HK was pretty special) the views you have from any point at this hotel are stella. each villa/room has its own swimming pool which you probably already know. Which having read up alot of this place before - still made me gasp when i saw it. The place is super photogenic. the sunsets infront of the hotel across to the mainland. We saw plenty of Thunderstorms roll in whilst we were there. excellent stuff. The rooms are excellently fitted out, with compliementry Ipad, PC (TV) BOSE sound system, Giant bath, his and her mirrors, and the usual other stuff...

People have complained about the lack of beach - there is a beach - or rather there was one when we went, but the tide was quite low when we went. Alternatively the daily escursion boat makes up for that. with a side trip to snorkle with the coral and fish in the sea. All complimentry. o b honest though - i spent most of my time in my private pool supping Singha's watching the view. I wasted 3 hrs one day and got very wrinkly playing some music and simply bobbing up and down in the pool with a beer.

As for the costs of things whislt we were there, food is average in terms of cost, more expensive than other places weve been in Asia, but cheap for a conrad. The Quality was excellent, with a good selection of eateries on site... which leads me to the only negatives i could put on this hotel- --- its location. Its literally miles away from anywhere... which i think is the whole point to the place. The town (where the Airport is) is about 50 mins drive away. Its also next to a mangrove, which means insects at night... though House keeping can be called to provide a complimentry insect spray - which seemed to work ok.


As a result we found 3 nights just about right for what we wanted. We soaked in the views and sunsets, enjoyed the food, the staff (excellent as always - nd never without a smile)

Wish we could go back.

Room Tip: theyre all fantastic.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russell J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 2 July 2014
Dear Russell J,

I can’t thank you enough for your review and am truly elated that you had such a nice stay.

We wish to have you both back to Conrad Koh Samui again in the future, perhaps on your 1st Anniversary!

Warm regards,
Stefano Ruzza
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taichung, Taiwan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

Hotel landscape is great, the rooms are spacious and comfortable, sleep quality is also pretty cool, the pool room is considered very large in the experience of my stay, you can enjoy swimming, it also provides a very convenient work desk, on the I occasionally need to work when it is convenient to use, the staff were helpful friendly, but also special arrangements for Chinese-speaking staff to assist our stay, the restaurant also offers Chinese-style menu, let's convenient meal, this is also very good, overall stay very satisfactory, is people relax resort a good choice, only drawback is the breakfast and dinner although good, but relatively few select meals, but also less amazing, others are very satisfactory. is worth the comfort of luxury hotel stay

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Shao Lun C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 2 July 2014
Dear Shao Lun C,

Thank you for taking the time to write a response after your stay with us at Conrad Koh Samui. Your feedback on food variety is appreciated, as it enable us to assess the standard of our facilities and services and monitor guest’s needs and expectations. I am delighted that you and your family enjoyed your stay.

Thank you again for staying with us and we are hoping to welcome you back whenever your travels bring you this way.

Warm regards,
Stefano Ruzza
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, United Kingdom
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 June 2014 via mobile

We stayed here for 7 nights in June. The hotel is stunning with beautiful views and thoughtfully appointed villas. The only down side is the beach. It looks beautiful in the pictures but is only small. The sea level when we were there was too low to swim unless you walked out past the drop off. What appears to be coral in the pictures is in fact rock and so there is very little marine life to see. Staff rake rocks off the beach every morning but when we were there it didn't get used for the reasons listed above.
Zest restaurant is good at breakfast with lots of individual bottles of different fruit juices. Jahn is great for a special night out as it is expensive. We were the only people in when we went and so received extra personal service. The food was amazing and is highly recommended.
In all a lovely resort - a bit out on a limb (1.5km from the road) but excellent to get away from it all.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Wheaters1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 2 July 2014
Dear Wheaters1,

Thank you for taking the time to share your Conrad Koh Samui experience with us. Regards to the beach, it is the season, at this time of the year in the morning until mid-afternoon the tide is very low. I hope that you took advantage on our complementary yacht trip to Koh Mutsum where you can enjoy white sand beach and swim in crystal clear water. I am glad that you both enjoyed your stay. Thank you again for staying with us and we are hoping to welcome you back again soon!

Warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
3 reviews
3 hotel reviews
Reviewed 22 June 2014

We recently hosted our wedding celebrations at the Conrad Koh Samui. We worked with team (Stefano Ruzza, Simon Bender and Chef Konrad) for close to a year to plan the details of our big day.

In terms of the ceremony itself, all of the details were executed flawlessly. For our welcome dinner, Stefano had a great idea for us to host the party at one of the 3-bedroom residences at the resort. The result was amazing - the decorations were perfect and the local pancake cart was a huge hit. All the guests loved the entertainment and food. On our wedding day, all our guests were impressed by the spectacular sunset over the cocktail reception. We had a fairly tight schedule which required multiple trips up-and-down the resort for the various activities over the evening - only this team could have managed to pull it off so effortlessly. All the staff were incredibly helpful and nothing was too much to ask. The guests all loved the resort - from the people to the rooms and the stunning location - and we are sure we will visit again soon (as will all of our guests).

We had such an incredible time and beautiful memories of the weekend. We would highly recommend anyone who is planning a wedding at Koh Samui to consider this resort.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NycNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 27 June 2014
Dear Nick,

I can't thank enough for your wonderful review. It would be a joy to welcome you and Helen back to Conrad Koh Samui again in near future.

Warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2014

This is one of the best hotels I have ever had the privilege of staying at. From Director of Operations Simon Bender and GM Stefano Ruzza on down to the gardeners, the service at this hotel was an experience in and of itself. Many smiles, lots of personalized attention, meticulous housekeeping, breathtaking views, the list goes on and on. The breakfast was delicious, the room was kept clean and organized at all times. The staff seemed genuinely eager to serve and happy to see you. The in-water hammocks and common area infinity pool area literally melt your stress away. If it was not so far away I would come back on an annual basis. As long as Simon and Stefano are in charge you will not be disappointed. Enjoy!

Room Tip: Anything with a view of the five islands. The 200 rooms are on the same level as breakfast - shorte...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BMKESQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 26 June 2014
Dear BMKESQ,

Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything Conrad Koh Samui has to offer, and I will let Simon and my team knows they contributed to your wonderful stay. It would be a joy to welcome you back to Conrad Koh Samui again and again..

Warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 12 June 2014 via mobile

Recently completed a 4 night stay at this property. As has been noted many times before, this really is a stunning property. Perched high on a cliff top when you arrive, it's really a sight to behold. We stayed in villa 220 which had a good blend of privacy and closeness to facilities.

I found the food, both in quality and presentation, to be exceptional. Yes this is an expensive place to eat and drink but you just have to expect that and budget accordingly.
I did use the gym on a few occasions and the size and equipment was excellent.
The staff are super friendly and go out of their way to make you feel welcome.
As others have noted you do typically rely on a buggy to get around which is no real problem and is actually quite a bit of fun.

The villas are excellent. Large and with all the mod cons you would expect. Of course the view from your pool is the real highlight though.

We did have once occasion where housekeeping missed us one day and management were exceptional dealing with this by providing a great follow up.

A couple of points though, I did find our villa a bit tired for its age. The furniture was chipped and the boards had started to lift in some spots. Also our pool was very cloudy, not being able to see the bottom when only 1.2m deep. Also we found after a couple of days it started to leave our skin stained in a green colour.Was a bit strange and annoying having to scrub off each night.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Russell2374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradKohSamui, General Manager at Conrad Koh Samui, responded to this review, 26 June 2014
Dear Chesty1,

It was a delight to read your review - thanks so much for your kind words on the facilities and staff. Regards to conditions of the villa's furniture and swimming pool, please rest assured that these observations are taken very seriously and are following up with the respective departments.

Thank you for sharing your experience. We look forward to hopefully welcoming you back in the future.

Warm regards,
Stefano Ruzza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Koh Samui

Property: Conrad Koh Samui
Address: 49/8-9 Moo 4, Hillcrest Road | overlooking Aow Thai Beach, Taling-Ngam, Ko Samui 84140, Thailand (Formerly Conrad Koh Samui Resort & Spa)
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 Top resorts Hotel in Ko Samui
#16 Spa Hotel in Ko Samui
#17 On the Beach Hotel in Ko Samui
#19 Luxury Hotel in Ko Samui
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Conrad Koh Samui 5*
Number of rooms: 81
Official Description (provided by the hotel):
Conrad Koh Samui is a luxury pool villa resort located on the south western tip of the popular Thai island, designed to ensure each private pool villa enjoys glorious panoramic views of the Gulf of Thailand and its astonishing sunsets. Consisting of 81 private pool villas with one, two or three bedrooms, 3 innovative restaurants, 2 lounges and bars, a private wine cellar and destination dining, the resort provides the individualistic sense of luxury that Conrad has become known for. The award-wining Conrad Spa combines international treatments and Thai spa techniques with distinctive design accents and world-class facilities to delight all of the senses. ... more   less 
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Also Known As:
Conrad Koh Samui Hotel Koh Samui
Conrad Koh Samui Resort And Spa

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