We had a good stay, but there was some issues:
I booked this villa for a getaway long weekend for a group of 8 friends for 3 nights. Booking process with TripAdvisor was fairly straight forward, need to place a deposit down on booking and then pay the balance of your booking one month ahead of your intended stay. So 1K + Full cost of stay is charged upfront.
Overall if you're going with a large group of funds its pretty good value for money.
I booked around 2.5 months ahead of time.
The Villa is large, secluded and reasonably well kept, situated on a hill, not ideal if you can't climb stars. Great if you want some pricey and enjoy some time with family and friends. The pool and views are stunning as you overlook the beach and ocean from the hills. The pool is really excellent (its huge). Overall the villa is kept very well, nice couches and large dining table and Netflix on the TV. Only nit would be that some of the bedrooms are slightly dated, the shower drain in our bathroom was slightly blocked and would not drain properly - but apart from that no real issues.
The Staff at the villa was fantastic, they really made you feel welcome. The staff cooked great meals - much better than the restaurant nearby at very reasonable prices. They really made the stay enjoyable we ate breakfast and dinner at the villa most days of our stay given our good experience on the first day. Advise to bring cash to pay the staff for meals + tips!
The villa its situated on a hill away from the beaches so you need to organise transport to and from the villa. We found hiring a driver/van whenever we went out to be the best option.
Overall we had a good stay and it was an enjoyable time:
With the booking system on Tripadvisor you need to pay a deposit which is held as a bond. Issue with my trip was that my bond was not refunded after my stay. I had to notify the Villa manager that my bond was still being held (They charged my credit card through Paypal). Then when it was notified, they could not refund the full amount to my credit card, so i received a partial refund via paypal to my cc and then they had to wire the outstanding amount to my bank account. When they sent the wire, they did not account for the full transaction fees and thus after having to chase the Villa, I ended up being short of $25USD.
The amount is not huge, but the annoying fact is that with the booking via TripAdvisor you have to pay not only the full cost of your stay upfront but also a deposit which is taken out from your card. This policy is pretty aggressive when compared to booking a hotel - but the fact that I didn't get my deposit back until 2 months later and that I didn't even get the full amount is disappointing and that it had to be done via 2 transactions because they didn't have the sufficient funds in Paypal.
Look overall it was a good stay, but was let down by some minor issues which were rather annoying.
We spent a week here for a friends 40th and the villa is amazing.
From the minute we arrived the staff where there to help. Especially Nai who was an absolute star. He is an asset to the villa and always on hand to help. Unfortunately our baggage was on another flight and Nai went out of his way to ensure that it arrived to the villa for us.
The other staff where really friendly and amazing cooks especially when it came to the BBQs (we ordered 2) and would go out of their way to make sure your stay was the best.
The views from the villa are to die for and if you manage to get up early (or stay up) you can watch the sun rise over Samui which is a great treat.
Thanks for an amazing stay. Will definitely book again (we may do a reunion next year)
The villa is hard to get to, but the view is fantastic. The pool and the rooms are great, and the service is prompt
From the onset, Manu has been very accommodating in regards to planning the trip as we were quite a large group.
As we entered the villa and saw the pool, it was as if it was inviting us to start a party. The whole floor plan is extremely well laid out and perfect to entertain large groups.
The staff is very helpful and always make sure we have everything we need. Special mention to Nai , Wei and Fon who were very courteous and always smiling.
Strongly recommend to have in house chef service, super tasty and fresh.
We would go back anytime for another taste of their hospitality and lovely villa! Thanks again Manu for your timely responses and coordinating everything so well; it has been a pleasure!