We booked 3 rooms in Amari Nova Suit after reading the trip advisor review , but we had bad experience . first of all the location was bad and as we entered the hotel the lady at the reception was very rude ( Nathalie ) she didn’t even had smile on her face . she didn’t even greet us or offered any drinks or hot towel nothing . Infact the way she was talking was so rude . when we asked her about our rooms she said she don’t know what time the room will be available and we should come after 1:30 .
We request her to give us all the rooms on same floor . But when we came back at 1:30 only 2 rooms were available and that too on different floors . all of us were on different floor even after making the reservation a month in prior there was no proper arrangement .
Then we wen tin the room 1 bedroom suite . The room was big enough but the towels were old n torn and the slippers were used and washed . there was no view from the balcony. Hot water comes after long time of wait .
Then we went to the hotel pool which was open to air but very small . sitting arrangement not so well and the pool Jacuzzi was not work when we went . we called the reception to send somebody to check it . but by the time he came we left from there .
The breakfast had limited choice and was not so great .
Surprisingly on second day there was new girl at the reception how was sweet and when some other guest checked in she treated them very well and offered them welcome drink and all . I don’t understand how come 2 people at same reception behave so different way .
We have stay in Amari orchid during our last visit to Pattaya and was had come with same expectation but Amari Nova Suit is not even 1 % in compare to Amari orchid.
We were surprise to see the best hotel 2012 award from trip advisor at the reception of Amari Nova Suit .
I will never ever come to this hotel or advise any of my friends to visit this hotel again .
- Official Description (provided by the hotel):
- Located in the heart of Central Pattaya, Nova Suites applies Amari’s warm, graceful service and laid-back comfort to the serviced apartment concept so that your stay will be effortlessly easy. Close to Pattaya Beach, the vibrant downtown shopping areas as well as the city’s famous nightlife, Amari Nova Suites Pattaya puts you within reach of everything this dynamic Thai vacation city has to offer. Come home to Amari Nova Suites Pattaya. ... more less
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- Also Known As:
- Amari Nova Suites Pattaya Hotel Pattaya
- Amari Nova Hotel