When I arrived at the hotel I was pleasantly surprised by the friendly staff and at the quality of the rooms. Nicely decorated, sweet smelling etc.after unpacking things started to go wrong: the light in the entrance began to flash. I reported it and promptly a man arrived to change a bulb. It still flashed so I reported it again suggesting a wiring issue to be told not to worry. Faulty wires and fires mix well but it seems that it's nobody's problem but mine.
The lift was taken out of service all day. Being put on the second floor meant I was stranded (disabled). No arrangements made to move me in or out!
The room internet wouldn't work. When reported I was told they knew this half of hotel had a problem so leave the room door open if I wanted to use the net!!! Now the layout is such that the rooms corridors are open access - enough said!
Throughout the night it is extremely noisy what with a nightclub and taxi stand just across the way. People shouting, others cleaning all make for a sleepless night. Oh and with the kitchen extractor fan screaming away outside the balcony!!
The breakfast is not geared for westerners. 2 rice dishes, mushroom soup, a chicken chow mein (or similar) and pork in black bean sauce - are in the mix. No bacon, sausages etc that is typical in most worldwide hotels.
I asked to move to the half of hotel that had working internet, working lights & lifts only to be told to pay more.
I'm not asking for much just a safe, clean room and facilities I've paid for. Here you don't get that.
To top matters off part of the spa isn't working and there is no duty manager after 6pm.
- Official Description (provided by the hotel):
- Located in the heart of Central Pattaya considered the most convenient for both business people and tourists this hotel aspires to elegance and luxury. ... more less
- Reservation Options:
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- Also Known As:
- Lk Royal Hotel Pattaya