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Reviewed 22 July 2015

Date of stay: July 2015
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hotel Manager B, Manager at Hotel Baraquda Pattaya - MGallery, responded to this reviewResponded 24 July 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 July 2015 via mobile

We stayed for 5 nights and enjoyed it from start (with great mimosas from a good selection of welcome drinks) to end. The staff is super friendly and helpful, the room is great - with a special theme that works fantastic. The breakfast was delicious, as were the Chef's recommendations. The hotel is just one block from the beach, close to shopping centers and you can still walk to Walking Street. The gym is smaller but was in great condition. We loved the pool area and overall the quiet oasis.
The only minor inconveniences were: the WiFi needs a logon quite often (but is fast and works very well) and the room was humid even with the AC on.
Would definitely stay again!

Date of stay: July 2015
Trip type: Travelled as a couple
Thank Georg H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Manager B, Guest Relations Manager at Hotel Baraquda Pattaya - MGallery, responded to this reviewResponded 23 July 2015

Dear Georg H,

We appreciate your time in sharing us your recent experience at our award-winning design hotel.

We, the team at Hotel Baraquda Pattaya had a pleasure of being of your service and very glad to learn that you have had once again a Memorable stay whilst in Pattaya.

With regards to the wireless internet connection, we have now improved our facility by installing and upgrading all hardware and devices, which are now working very well.

Your continued support is very much appreciated and we already look forward to welcoming you back on board in not too far future.

Best regards,
Leo Krairin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2015

We chose to stay at the hotel as it was smaller in size (only 50/60 rooms), in a good location. Good value for money as well.

The rooms are very spacious (we were upgraded to a suite room - Accor Gold) - great beds, comfortable couches, well appointed bathrooms and good amenities (including coffee pod machine in room). Very funky / new design with high quality appointments.

The pool (in the shape of a Baracuda) - good sized, ample room and chairs, gets good sun during the day - only problem is that staff aren't really around the pool, so it can be a bit of a challenge to get a drink.

Breakfast is off an a-la-carte menu, which has good variety. Staff tend to be over attentive and want to do absolutely everything for you (e.g., down to pouring orange juice for you), while this is nice, it means that the staff are stretched and things take longer that they should or are glossed over or done incorrectly (e.g., missing items from an order). Would be better to just focus on one thing and execute that.

Restaurant (and bar) is fairly good as well, on the pricier side given the options in the vicinity.

Staff, generally, are very friendly and helpful across all aspects. We did experience an issue with one of the housekeeping staff, but management sought to investigate this and did so promptly. Very personalised for the most part - although there are a couple of staff that struggle with English, so some lessons may be in order.

Gym is basic at best, and would be a good area to improve on as the refurbishment continues to take place.

WiFi is frustrating (both in terms of being able to sustain a connection and speed of use).

Hotel was very quiet during our stay - which meant a greater level of attention to us.

Overall, good, but not great - just doesn't quite execute well enough (though this is not for a lack of effort). I'd likely stay again, but won't be racing back.

Date of stay: June 2015
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank 715mattg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Manager B, Guest Relations Manager at Hotel Baraquda Pattaya - MGallery, responded to this reviewResponded 22 July 2015

Dear Mr. Matt,

Greetings from Pattaya and thank you very much for sharing us your recent experience at our unique property.

We very much appreciate your compliment to our service staff which has been known as the most friendly and attentive crew.

Also, your comments regarding our service at breakfast, by the swimming pool and our gym facilities have been carefully looked on and we are ensuing you now that the full team is improving in such areas you mentioned.

With overall satisfactory experience you received, I am inviting you to revisit us again in not too far future.

Best regards,
Leo Krairin
The management

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Reviewed 20 July 2015

One of the hotel staff, she remembered my name.
Mr Leo wrote me a personal handwritten note.
The nautical uniform that the staff wore, was so memorable.
I like the wood flooring in my room - don't really like carpet especially if they are dusty or not well cleaned. Enjoy walking around the room - it's so clean!
It has ChannelNewsAsia!

I stayed in this hotel for the Pattaya Marathon 2015 because it is within walking distance from Central Festival, the starting / ending point of the run.
I was upgrade to Baraquda Suite as an Accor Advantage Plus member and it was a fantastic and rewarding experience. This stay couldn't be better. Given the chance I would visit Pattaya again, I would certainly consider this hotel.

Date of stay: July 2015
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank JasonChuang
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Manager B, Manager at Hotel Baraquda Pattaya - MGallery, responded to this reviewResponded 22 July 2015

Dear JasonChuang

Sawasdee krup!!

Thank you so much for your kind review. It is indeed our great pleasure to learn that you enjoyed many aspects of our hotel especially our Baraquda suite room.

I have noted that you were impressed with Mr.Leo and our team. I have also shared your kind words with the team; they were all very thankful.

Together with my team, we look forward to welcoming you back here in the near future

Warm regards from Pattaya,
Suksawat RAMGOMUT (Golf)
Room Division Manager

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Reviewed 19 July 2015 via mobile

Had my chance to stay at this hotel trice now. Let me tell you the staff dedication, hotel cleanliness, comfort and access beats all the rest. good for families and solo travellers..for business or leisure. Right on center of the town with access to beach, shopping, nightlife just mins away. Major malls and shopping just 20 steps across.. will definitely go again. Leo the manager takes care of all your needs. One of the best. Mewika and other staff at front desk are just awesome. 5 stars all the way.

Date of stay: June 2015
Trip type: Travelled solo
Thank kamleshLal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Manager B, Manager at Hotel Baraquda Pattaya - MGallery, responded to this reviewResponded 21 July 2015

Dear kamlesh Lal

Sawasdee krup!!

We are so happy to read about the attentive service you received from our team. Your compliments about our location, hotel facilities are highly appreciated.

Moreover, I am glad to know that our staff left a good impression on you. Your nice compliments will not come to pass without sharing them to my whole team especially to Leo, Mewika and our front desk staff.

Once again thank you for your feedback and we hope to have the pleasure of welcoming you back to Hotel Baraquda Pattaya very soon.

Warm regards from Pattaya,
Suksawat RAMGOMUT
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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