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“3RD VISIT TO CITIN LOFT”
Review of Pattaya Loft Hotel

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Pattaya Loft Hotel
Ranked #335 of 447 Hotels in Pattaya
Yzerfontein, South Africa
Level 6 Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“3RD VISIT TO CITIN LOFT”
Reviewed 16 September 2012

We just returned from Pattaya. It was our 3rd visit to the Citin Loft. Can recommend it. Good value for money. Booked on Citin website and got a good deal pay for 2 and stay for 3. We ended up staying 7nights. The hotel has improved since our last stay in March. The rooms are kept very clean. We were offered an upgrade to the new building, but eventually we decided to stay in the original building, as the rooms have much more space. We had a pleasant stay. Staff were very friendly as usual and met the friendly new manager at the hotel. Nothing was to much for the staff if we asked.Good wi-fi. Will return again!

Room Tip: if you require a seperate shower, request a room in the old building. The new rooms have a shower ov...
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank oudste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citinloft, General Manager at Pattaya Loft Hotel, responded to this review, 7 October 2012
Dear oudste
We would like to thank you for taking the time to share your experience of staying with us here at Citin Loft Pattaya.

It’s our pleasure to know that you like our room and facilities provided and found it to be quite spacious and comfortable with your stay.

We are also happy that our standard and services have met with your expectations.

Once again we thank you for the valuable and great review that you have given us and we definitely hope to see you again on your next visit to Pattaya.

Warm Regards,
Surasak Taepaiboon
Hotel Manager
Citin Loft Pattaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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525 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Singapore, Singapore
Level 6 Contributor
184 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 31 August 2012

I stayed with 4 of my friends in this hotel from 10th to 12 Aug 2012 (for 2 nights). First, let me tell you the positive aspects of the hotel; very well maintained rooms, spacious and clean. Especially we have enjoyed our stay in the rooms which are interconnected. Breakfast is decent, but with limited option. For lunch & dinner we tried the nearby Punjabi restaurant; Mirchi Indian restaurant. This is an excellent place with good dishes (veg & non-veg), which are reasonably priced.
Negative aspects; location is well-off from all the activities & beach. Very few people speak English. Even when the rooms were available the receptionist made us wait in the lobby area unnecessarily for more than 4 hours. Swimming pool doors remained closed throughout our stay.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RSDhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citinloft, General Manager at Pattaya Loft Hotel, responded to this review, 16 September 2012
Dear RSDhar

We would like to thank you for taking the time to share your experience of staying with us here at Citin Loft Pattaya.

It’s our pleasure to know that you like our room and facilities provided and found it to be quite spacious and comfortable with your stay.

However, please accept our sincere apologies for inconvenience you experienced while checking –in and swimming pool at Tower B, which now it is under our new construction.

Once again we thank you for the valuable and great review that you have given us and we definitely hope to see you again on your next visit to Pattaya.

Warm Regards,
Surasak Taepaiboon
Hotel Manager
Citin Loft Pattaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level 3 Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 August 2012

hi,
stayed here for 2 days. the rooms were very spacious, comfortable, neat and clean. the service offered was also very good. free wi-fi service.friendly staff. its a little away but u can be ensured of a quiet stay. the beaches and commercial places also nearby at a max of half hour drive away.
in the close proximity to many indian restaurants also.
only that the breakfast could have been better with more to choose from and the front desk could have some english speaking staff with good knowledge about the place.
overall its good value for the money and i would strongly recommend this place.

Stayed August 2012, travelled as a couple
Helpful?
1 Thank nithi07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citinloft, General Manager at Pattaya Loft Hotel, responded to this review, 5 September 2012
Dear RSDhar

We would like to thank you for taking the time to share your experience of staying with us here at Citin Loft Pattaya.

It’s our pleasure to know that you like our room and facilities provided and found it to be quite spacious and comfortable with your stay.

However, please accept our sincere apologies for inconvenience you experienced while checking –in and swimming pool at Tower B, which now it is under our new construction.

Once again we thank you for the valuable and great review that you have given us and we definitely hope to see you again on your next visit to Pattaya.

Warm Regards,
Surasak Taepaiboon
Hotel Manager
Citin Loft Pattaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lyon, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2012

Hi,

Very Bad Customer Service (worst ever)

Dates: 09th of August and 10th of August

Poor reception service (09th of august)
Tarifs for early check-in as well as waiting time very volatile even if room already booked.

Towels disappearances (10th of August at 20:45)
towels disappeared and hotel checked our luggages to see if we stole them.
Our guide was called to check if we brought the towels out of the hotel and left them out.
Very bad customer service, unpolite and rude. Receptionist, Manager, house keeping manager and bell boy were all seating there and acted very rude.
At the end no apologize offered evethough fault was on housekeeping's side.

No one wanted to give me their names, neither means to contact their superior.

So go there at your own risk!
Vasanth

  • Stayed August 2012, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Vas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citinloft, General Manager at Pattaya Loft Hotel, responded to this review, 26 August 2012
Dear Mr.Vasanth Vijayakumar,

First of all, please accept our sincere apology regarding inconvenience during your stay as you mentioned and thank you for taking the time to share your experience of staying with us here at Citin Loft Pattaya, which it is a pleasure to receive feedback such as yours, as it enables us to strive for even higher standards and improvements.

As Citin Loft Pattaya, we take this issue very seriously. We try to maintain only the highest standard of service. This incident has outlined and brought up to all concerned with immediate action in order to protect re-occurrence in the future. Please be rest assured that your comments were brought to the attention of the respective department heads, especially Reception and Housekeeping.

Once again, Mr.Vasanth, please accept our deepest regret for this incident. We hope that this experience will not deter you from staying with us again and please rest assure of better service during your future visits.

Best Regards,
Surasak Taepaiboon
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Pattaya hotels

New Delhi, India
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 August 2012

I stayed here on family holidays. It was an absolute delight as soon as we stepped into the hotel. We had booked a two room suite, that had a very big drawing/dining area, big 40" LCD screens in the common area as well as in the rooms and the bedrooms were simply huge. Complimentary breakfast was yummy and the small swimming pool right next to entrance was very inviting.

Quality of dinner that we ate in the restaurant was much above our expectations. The hotel is a walking distance from the market area as well as the beach.

We really enjoyed our stay and found this hotel to be exceptional value for money spent.

Room Tip: Go for a two bedroom suite. It is huge and a good value for money.
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajeev1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citinloft, General Manager at Pattaya Loft Hotel, responded to this review, 24 August 2012
Dear Rajeev,

We would like to thank you for taking the time to share your experience of staying with us here at Citin Loft Pattaya.

It’s our pleasure to know that you like our room and facilities provided and found it to be quite spacious and comfortable with your stay.

We are happy to know that you like our restaurant and enjoy our breakfast.

We are also happy that our standard and services have met with your expectations.

Once again we thank you for the valuable and great review that you have given us and we definitely hope to see you again on your next visit to Pattaya.

Warm Regards,
Surasak Taepaiboon
Hotel Manager
Citin Loft Pattaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 August 2012

Had a presence stay there, the breakfast was nice n the staff helpful. Thou a little out but I would strongly recommend it. The room is big n,quiet. A little hard to find thou I paid a total of 120 sgd for 3 night stay

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 619Jack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citinloft, General Manager at Pattaya Loft Hotel, responded to this review, 24 August 2012
Dear Humsub,
We would like to thank you for taking the time to share your experience of staying with us here at Citin Loft Pattaya.

We are glad to know that you enjoyed your stay with us and you had a comfortable stay. We are happy to know that you found our staff to be friendly and helpful. It’s good to know that you like our room and found it to be quite spacious and comfortable with your stay.

We sincerely look forward to the opportunity to be of service to you again in the near future.

Warm Regards,
Surasak Taepaiboon
Hotel Manager
Citin Loft Pattaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2012

The room is pretty spacious and looks good. But,everything is charged extra apart from the room rent itself. We had booked a room on triple sharing basis. There were only 2 single beds and they charge 700 Baht extra for another bed. In room self made powdered Tea/Coffee is 20 Baht extra per packet of Nescafe coffee powder. The room we stayed had problem with geyser and never was there hot water supply. On complaining about this, some people came and took a look but very solved the problem. They even denied us a change of room to a room with hot water supply.

The house keeping does not exists and they don't clean the room everyday. Also, the restaurant does not function after 4 pm, so you wont be able to find in hotel food for dinner and have to compulsorily eat out.

While checking out, they charged me 350 baht extra saying the towel got dirty. They get 1000 baht in advance so that they can deduct the extra amount easily.

Swimming pool is very very small and cramped. It was closed most of the time.

Overall the hotel feels rather like a Budget Hotel. I don't know how it got 3-star status. Only positive was that it provides free WIFI.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank amazingajax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citinloft, General Manager at Pattaya Loft Hotel, responded to this review, 24 August 2012
Dear Amazingajax

We would like to thank you for taking the time to share your experience of staying with us here at Citin Loft Pattaya, which it is a pleasure to receive feedback such as yours, as it enables us to strive for even higher standards and improvements.

We are truly sorry that most of our standards and services have not met with your expectations. However, we shall not oversee the comments that were not too happy with your stay, please be rest assured that your comments were brought to the attention of the respective department heads, especially Technician and Housekeeper.

Nevertheless, kindly accept our sincere apologies for any inconveniences caused. We hope that this experience will not deter you from staying with us again and please rest assure of better service during your future visits.

Warm Regards,
Surasak Taepaiboon
Hotel Manager
Citin Loft Pattaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pattaya Loft Hotel

Property: Pattaya Loft Hotel
Address: 177/3 Moo 9 | Nongprue, Banglamung, Pattaya 20150, Thailand (Formerly Citin Loft Pattaya Hotel by Compass Hospitality)
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#72 Spa Hotel in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pattaya Loft Hotel 3*
Number of rooms: 141
Official Description (provided by the hotel):
Pattaya Loft offers modern rooms with free WiFi. It is a 15-minute walk from Pattaya Beach. It features an indoor pool and free round trip shuttle service to Tops Super Market. Pattaya Loft is a 5-minute drive from Pattaya’s famous Walking Street and Central Festival Beach Pattaya. It is 10 km from the Floating Market and Wat Phra Yai, which houses the largest image of the Buddha. Suvarnabhumi in ... more   less 
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Also Known As:
Citin Loft Pattaya Hotel Pattaya
Citin Loft Hotel Pattaya

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