When we checked in we were told by the bell boy that items inside the fridge were "no free" but that those outside the fridge (the water, tea & coffee and potato chips) were "free" . So, it came as a complete shock to us when we checked out that the 4 bags of chips we ate actually cost 240baht! We explained what happened and even had the bell boy vivify our account of events but the receptionist was very insistent that we must pay.
We offered to replace the the offending articles (10baht a bag at the local Family Mart) and after a brief chat ,with the manger, the receptionist again insisted that we had to pay! We were very disappointed with the management's attitude during this incident. Considering both parties were at fault; us for not reading the hotel guidelines and the staff for misleading us - accidentally or not - our compromise seemed the fairest solution.
Aside from that, the rooms are nice and spacious but the locations is not great! Very difficulty to find and right next to a building site at the moment so it's very noisy during the day!
Also, room service which is advertised as available until 10:30pm was finished at 9pm the one occasion I tried to use. I was told the chef had gone home! I may, at that time, have consoled myself with a not so complimentary bag of chips
- Official Description (provided by the hotel):
- Pattaya Loft offers modern rooms with free WiFi. It is a 15-minute walk from Pattaya Beach. It features an indoor pool and free round trip shuttle service to Tops Super Market. Pattaya Loft is a 5-minute drive from Pattaya’s famous Walking Street and Central Festival Beach Pattaya. It is 10 km from the Floating Market and Wat Phra Yai, which houses the largest image of the Buddha. Suvarnabhumi in ... more less
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- Also Known As:
- Citin Loft Pattaya Hotel Pattaya
- Citin Loft Hotel Pattaya