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Centara Grand Mirage Beach Resort Pattaya
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Reviews (4,504)
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2,746
1,160
368
125
105
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All reviewscarpe diem teamoasis restaurantbaht bonanzalost worldentertainment teamfamily residencewater park iskids clubocean facingfamily with kidsgreat resortprivate beachclub roomswimming poolslidersfamily roomfamily mart
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2,172 - 2,177 of 4,504 reviews
Reviewed 21 April 2014

Big bed and huge space. We got the connecting room unexpectedly. Awesome
but it was long weekend there were tons of people checking in at the same time, so we were waiting for an hour to get into the room but they offer connecting room for us that's worth for waiting.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with this hotel
Thank Patree C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort Pattaya, responded to this reviewResponded 23 April 2014

Dear Patree C,

thank you so much for taking the time to write this positive review. I was happy to read you enjoyed your stay with us and I am sure my colleagues will feel the same.
We hope you will visit us again soon.

CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

Many activities and outlets for children and parent. Nice and friendly staff. Except, we were not welcome in their restaurant as their waiter said it is too many guests already and we have to wait at least 45 minutes for our order (after we have already wait for more than 10 minutes and then have to take ourselves to be seated as many seats available but no welcome staff)

  • Stayed: April 2014, travelled with family
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Review collected in partnership with this hotel
Thank AmnajsaringkarnFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort Pattaya, responded to this reviewResponded 23 April 2014

Dear Amnajsarinkarn

Thank you for your constructive feedback. As we strive to provide a superior service experience for every customer your honest and comprehensive comments are extremely helpful. I am sorry for the service you received and have addressed staff accordingly.

We look forward to welcoming you back on your next visit.

Centara Grand Mirage Beach Resort Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

Every thing is Ok. the rooms are OK , but in term of service regarding when I request for room upgrade on this process need to improve about information and communication was not correct and mistake on the communication between front and key account ,

Room Tip: High floor is very good view
  • Stayed: April 2014, travelled on business
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Review collected in partnership with this hotel
Thank Anurak R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort Pattaya, responded to this reviewResponded 23 April 2014

Dear Anurak R

Thank you for your feedback .It sounds like we did indeed have bad communication and we are so very sorry for letting you down. We know there is a certain level of satisfaction expected when staying at our properties. Please rest assured we will address these concerns moving forward to avoid any future occurrences of this nature. Your feedback is very important to us as we try to improve all areas of guest satisfaction.

We look forward to the opportunity of welcoming you back to the Centara Grand Mirage Beach Resort Pattaya in the future.

CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT

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Reviewed 19 April 2014

Best part was the water slides and lazy river but no shopping around the area.Overall it was really good, for everything you had to pay there but the beach is very quiet no strong waves. Have to hire jet skis

Room Tip: Ones on higher floors have a better view
  • Stayed: April 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank chandupa j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort Pattaya, responded to this reviewResponded 23 April 2014

Dear Chandupa J,

Thank you for your nice review. It gives me great pleasure to know that we succeeded in delivering the best of hospitality to our guest. I am happy to read you enjoyed your stay with us and I am sure my colleagues will feel the same.

We hope you will visit us again in the near future.

CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT

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Reviewed 19 April 2014

We come and stay here 3D 2N for our vacation during Songkran's period which is the water-splashing festival in Thailand. Deluxe ocean view is our room type -spacious, clean, well interior design & decoration. You will feel as if you are in jungle when you are in. Most of staffs are attentive and friendly. The breakfast is just average. We got some extra benefits e.g. 50% discount on food at all restaurants in the hotel, free room upgrade from our Centara platinum member card. Also free wifi usage during our stay from our the 1 card membership. The most impressive thing is our lunch on the beach at Oceans restaurant with fresh seafood and great sea view experiences.

  • Stayed: April 2014
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1  Thank Gin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort Pattaya, responded to this reviewResponded 23 April 2014

Dear ZulfiiaDaeva

Dear Gin T

Thank you for the wonderful review. I am so glad we were able to accommodate all of your needs while you were with us .Our unique and exciting Lost World themed hotel is a true destination in its own right and offers several specialty restaurants, Sport & Leisure activities, large and versatile convention, SPA Cenvaree, and a great variety of facilities for all members of the family including several swimming pools and water play areas in the exciting water park.

We look forward to welcoming you back soon.

Centara Grand Mirage Beach Resort Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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