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“Impressed by Oasis waiter named ARAM” 4 of 5 bubbles
Review of Centara Grand Mirage Beach Resort

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Centara Grand Mirage Beach Resort
Ranked #11 of 441 Hotels in Pattaya
Certificate of Excellence
Bangkok, Thailand
1 review
“Impressed by Oasis waiter named ARAM”
4 of 5 bubbles Reviewed 25 April 2014

Spent one night there during Songkran. Restaurants were filled up with people stuck in the hotel because of mid-day rain. We were at the busy OASIS restaurant and waited by one tired and moody waiter. Feeling offended, we were thus about to leave the restaurant. Then a hospitable ARAM took over that guy and tried to make up for the emotional damage. We were comforted by his smiles, his caring voice, and his attention. We left the restaurant feeling so pampered. For Grand Mirage, he is truly a valuable staff.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank SasinN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort, responded to this review, 28 April 2014
Dear SasinN

Thank you for the feedback on your stay at Centara Grand Mirage Beach Resort, Pattaya!

We are delighted to know that you had a great stay with us. We are glad that the services delivered by Aram have exceeded your expectation . There’s nothing more satisfying for us to know, that you have left with a smile and we eagerly await your return.


CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT
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3,696 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (637)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
2 reviews
3 of 5 bubbles Reviewed 24 April 2014

Overall this hotel is overpriced when compared to the experience. Very pleasant staff but everything required during your stay will cost you. Using the elevators is like being in a sauna, as the passageways and elevator foyers as you traverse from room to lobby is outside and there are no fans or natural air circulation and this is made worse by the wait that you will endure prior to the elevator arriving at your floor.

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Heath79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort, responded to this review, 28 April 2014
Dear Heath79

I would like to personally thank you for taking time out to write about your experience at our hotel. We strive to provide a “Perfect Holiday” experience for all of our guests, reason why it saddens us to read that we did not meet your expectations with some points. We hope this unfortunate experience will not deter you from staying with us once again .

Appreciate your kind words and look forward to welcoming you back next visit.

CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT
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Hong Kong, China
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

We stayed over the Easter break at this hotel 2 adults and 2 young children. From the check in moment (had a Club room treatment so refresments were brought over while the paperwork was ready - did nothing but wait for 10 min while seated with a view) to the final check out the service was perfect. Special thanks to the Front office manager-her name started with an S, who helped us arrange last minute transportation to the airport. The water park is great entairtainment for all ages, there are food options for every palate, and the family residence is amazing value for money. Will certainly come back.

Room Tip: The family residence is huge, bedroom, large living area and a small bedroom with bunk beds for kids
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank guilin1873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort, responded to this review, 25 April 2014
Dear guilin1873

Thank you for the review. Your experience with an exceptional service overall is a great example that we can share with the others and I appreciate you taking the time to share with us. Suranchana, Front Office Manager is a true asset to our hotel and I will make sure to recognize her excellent service! I would like to thank you again for your compliments and we hope you will consider Centara Grand Mirage Beach Resort again on your next occasion to Pattaya.

CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT
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Cheltenham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 24 April 2014

I went to the Grand Mirage first time. My friends and children love it. I can say it is a great place for family and also friends. Staffs were very helpful and polite. The room was clean and the breakfast were brilliant. It will be my first choice to visit in the next visit Thailand.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank wow20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort, responded to this review, 25 April 2014
Dear WOW20142014

I would like to thank you for your review about Centara Grand Mirage Beach Resort on tripadvisor.I appreciate your kind comments and we will be very happy to host you with the same passion in Centara Grand Mirage Beach Resort when you come back to Pattaya.

CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballarat, Australia
1 review
2 of 5 bubbles Reviewed 24 April 2014

Out door area fantastic , 5 star,indoor 3 star good for families with kids , 90-per cent Russian in hotel , Not worldly travelers quite rude ... will not be coming back ...hotel not made for couples .

Room Tip: book another hotel .... :))
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  • Stayed March 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank SunnyDann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort, responded to this review, 25 April 2014
Dear SunnyDann

We appreciate for taking the time to detail your experience and for bringing to our attention those aspects of our service that did not meet your expectations. Your feedback has been of benefit to us, as it has enabled us to take a closer look into those areas of our service that need to be improved. We certainly regret the inconvenience that may have occurred in this instance. We look forward to the opportunity of welcoming you back to the Centara Grand Mirage Beach Resort Pattaya in the future.

CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
1 review
3 of 5 bubbles Reviewed 24 April 2014

The check-in took too long. I couldn't book into 2 nights, asked to come back in the morning to check-in again. Hoping we didn't have to change rooms. Utensils inside the rooms were dirty. Wifi difficult to log in and expires at 10am . Food is generally terrible at all Centara branches, but too tired so went to the themed Cowboy night, buffet used low quality produce and steak (which was their forte) was worst than Sizzler. Room service was not accurate in our order and ran out of burgers. It was a week day but late check-out was 12:30pm. Enjoyed the room though.

Room Tip: Get sea view and closer to the elevator if you don't mind the noise because the hotel is huge an...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank SirinaJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort, responded to this review, 25 April 2014
Dear SirinaJane

We appreciate for taking the time to detail your experience and for bringing to our attention those aspects of our service that did not meet your expectations. Your feedback has been of benefit to us, as it has enabled us to take a closer look into those areas of our service that need to be improved. We certainly regret the inconvenience that may have occurred in this instance. We look forward to the opportunity of welcoming you back to the Centara Grand Mirage Beach Resort Pattaya in the future.

CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pattaya, Thailand
1 review
5 of 5 bubbles Reviewed 23 April 2014

I live in Pattaya and only went to the hotel for a couple of days to unwind with my kids. I do a lot of travelling and this place ranks right up there with the best of the places I've stayed at. I really have no complaints. The hotel staff, room, meals and activities were all top notch. I'll definitely be returning. Great work all!!!

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank mpeters_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eamroom, Manager at Centara Grand Mirage Beach Resort, responded to this review, 25 April 2014
Dear mpeters_99

Thank you for your precious time to post such a valuable review on Trip Advisor. It is delighted to hear that you enjoyed your stay and that you was truly impressed with the resort’s ground and the service. Our unique and exciting Lost World themed hotel is a true destination in its own right .We greatly appreciated your comments and hope to welcome you back to the resort in the near future.

CENTARA GRAND MIRAGE BEACH RESORT MANAGEMENT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Grand Mirage Beach Resort

Property: Centara Grand Mirage Beach Resort
Address: 277 Moo 5 | Naklua Subdistrict, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Pattaya
#7 Spa Hotel in Pattaya
#7 On the Beach Hotel in Pattaya
#10 Luxury Hotel in Pattaya
#10 Romantic Hotel in Pattaya
#13 Business Hotel in Pattaya
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Centara Grand Mirage Beach Resort 5*
Number of rooms: 555
Official Description (provided by the hotel):
The new Centara Grand Mirage Beach Resort Pattaya is located on Wong Amat Beach & Naklua Beach, North Pattaya, and is actually built on the original beach front land of the former Central Wong Amat Beach Resort.Centara Grand Mirage Beach Resort Pattaya is a 5-star beach resort designed to be the first truly themed hotel in Thailand, this stunning 18-story property features 555 rooms and suites, all facing the ocean. Unlike other hotels & resorts in Pattaya, Centara Grand Mirage Beach Resort Pattaya is the only 5-star themed resort that has a direct beach access to the stretch of 230 meters of white sand beach complete with an extensive beachfront water park.This unique and exciting Lost World themed hotel is a true destination in its own right and will offer several specialty restaurants, a trendy bar, Asian restaurant, all day dining, large and versatile convention and meeting facilities, SPA Cenvaree, and a great variety of facilities for all members of the family including several swimming pools and water play areas in the exciting water park.The Centara Grand Mirage Beach Resort Pattaya is set to become one of Thailand’s most talked about resort hotels. ... more   less 
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Also Known As:
Centara Grand Mirage Beach Hotel Pattaya

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